Ensemble Hospitality
Vinarosa Resort & Spa, 4350 Barnes Road, Santa Rosa, California, United States of America
Job Description Posted Monday, October 27, 2025 at 7:00 AM
ABOUT US VINAROSA Resort and Spa is an intimate, 78-room luxury resort in the heart of Sonoma County Wine Country. Surrounded by 92 acres of vineyards, our resort offers world-class hospitality, fine dining, and rejuvenating spa services. The Spa at VINAROSA is a 5,000 sq. ft. sanctuary featuring professional massage therapy, facial treatments, a Caldarium (indoor warm pool), eucalyptus steam saunas, outdoor pool, hot tub, and a serene spa garden.
POSITION OVERVIEW We are seeking a warm, professional Spa Receptionist to join our team. This guest-facing role is the first point of contact for our spa guests, ensuring a seamless experience from booking to departure, while supporting spa operations and retail sales.
RESPONSIBILITIES
Greet guests with a professional, friendly, and welcoming attitude
Manage spa appointments, confirmations, and schedule changes
Handle check-in/check-out and process payments accurately
Maintain a clean, organized spa front desk and reception area
Provide information on spa services, enhancements, and amenities
Promote and sell retail products (earn 10% commission on sales)
Support spa leadership and team members as needed
QUALIFICATIONS
Previous spa, salon, hotel, or luxury hospitality experience preferred
Strong customer service and interpersonal communication skills
Ability to multitask and stay organized in a fast-paced environment
Computer skills in Microsoft Office and/or Book4Time spa booking systems (POS)
Flexible availability including weekdays, weekends, evenings, and holidays
COMPENSATION PERKS & BENEFITS (Full-Time Employees)
Medical, Dental, and Vision Insurance
401(k) with Company Match
Voluntary Time Off (VTO)
Employee discounts on retail products and spa services
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Job Description Posted Monday, October 27, 2025 at 7:00 AM
ABOUT US VINAROSA Resort and Spa is an intimate, 78-room luxury resort in the heart of Sonoma County Wine Country. Surrounded by 92 acres of vineyards, our resort offers world-class hospitality, fine dining, and rejuvenating spa services. The Spa at VINAROSA is a 5,000 sq. ft. sanctuary featuring professional massage therapy, facial treatments, a Caldarium (indoor warm pool), eucalyptus steam saunas, outdoor pool, hot tub, and a serene spa garden.
POSITION OVERVIEW We are seeking a warm, professional Spa Receptionist to join our team. This guest-facing role is the first point of contact for our spa guests, ensuring a seamless experience from booking to departure, while supporting spa operations and retail sales.
RESPONSIBILITIES
Greet guests with a professional, friendly, and welcoming attitude
Manage spa appointments, confirmations, and schedule changes
Handle check-in/check-out and process payments accurately
Maintain a clean, organized spa front desk and reception area
Provide information on spa services, enhancements, and amenities
Promote and sell retail products (earn 10% commission on sales)
Support spa leadership and team members as needed
QUALIFICATIONS
Previous spa, salon, hotel, or luxury hospitality experience preferred
Strong customer service and interpersonal communication skills
Ability to multitask and stay organized in a fast-paced environment
Computer skills in Microsoft Office and/or Book4Time spa booking systems (POS)
Flexible availability including weekdays, weekends, evenings, and holidays
COMPENSATION PERKS & BENEFITS (Full-Time Employees)
Medical, Dental, and Vision Insurance
401(k) with Company Match
Voluntary Time Off (VTO)
Employee discounts on retail products and spa services
#J-18808-Ljbffr