GOLDLAW - Personal Injury Lawyers
Legal Intake Specialist
GOLDLAW - Personal Injury Lawyers, West Palm Beach, Florida, United States, 33412
Overview
Join to apply for the Legal Intake Specialist role at GOLDLAW - Personal Injury Lawyers At GOLDLAW, a personal injury law firm, we believe the happiness, health and engagement of our employees directly contributes towards the customer service of our clients. GOLDLAW is a leading personal injury firm. We provide exceptional legal services and achieve favorable outcomes for our clients. Our commitment is to prioritize our employees while we work diligently to grow the organization and support a balanced life, with competitive compensation and benefit plans. We are seeking skilled and motivated professionals to join our team. Position Summary
As a New Case Coordinator, you are the first impression of our law firm to prospective clients seeking legal assistance after experiencing injury or loss. Your daily focus is helping those injured through no fault of their own or those who lost a loved one in a tragic incident obtain legal representation. You play a crucial role in bridging the gap between the client and GOLDLAW to ensure exceptional service and experience, which includes all interaction the client has with the firm. You must have a sense of urgency to quickly respond to inquiries, and you should demonstrate compassion and patience with prospective clients who don’t understand their legal rights, how personal injury claims work, or how to obtain medical treatment. Key Responsibilities
Engage with prospective clients across various channels, including phone, email, and our website, to foster brand loyalty and positive experiences. Conduct initial interviews to understand clients’ cases, demonstrating active listening and empathy. Conduct basic research to investigate whether prospective clients’ claims have merit. Evaluate prospective clients’ claims to determine whether they’re in line with the areas of practice and experience of the firm. Schedule initial consultation appointments with attorneys for potential clients. Onboard new clients by filling out necessary paperwork and assembling initial case files. Enter client information into computer systems. Compensation & Benefits
Competitive hourly rate based on experience. Medical, Dental & Vision Group Life Insurance and Accidental Death & Disability Short-Term and Long-Term Disability Employee Assistance Program (EAP) 401K with company matching 3 weeks PTO 10 paid holidays Requirements
Core Competencies
Customer service skills to make prospective clients feel welcome. High-level listening skills to gain a thorough understanding of claims. Demonstrated interviewing skills to know which questions to ask to gather more information. Strong written and oral communication skills to explain next steps and compose client profiles for attorneys. Basic understanding of various legal specialties to evaluate the suitability of your firm and recommend other firms as needed. Organizational skills to keep track of prospective clients’ contact and case information. Multitasking ability to move quickly from one inquiry to another. Call Center experience a plus. Some knowledge of Outlook, Microsoft365, Filevine, Lead Docket, and RingCentral Bi-Lingual (English Spanish) a plus Work Environment
This job operates in a professional office setting as well as in the field with the public at events. This role routinely uses standard office equipment: manual dexterity, physical mobility, and some physical strength/stamina. Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to perform office tasks that require any physicality, which is limited in this position. GOLDLAW
GOLDLAW is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Seniority level
Entry level Employment type
Full-time Job function
Other Industries
Law Practice
#J-18808-Ljbffr
Join to apply for the Legal Intake Specialist role at GOLDLAW - Personal Injury Lawyers At GOLDLAW, a personal injury law firm, we believe the happiness, health and engagement of our employees directly contributes towards the customer service of our clients. GOLDLAW is a leading personal injury firm. We provide exceptional legal services and achieve favorable outcomes for our clients. Our commitment is to prioritize our employees while we work diligently to grow the organization and support a balanced life, with competitive compensation and benefit plans. We are seeking skilled and motivated professionals to join our team. Position Summary
As a New Case Coordinator, you are the first impression of our law firm to prospective clients seeking legal assistance after experiencing injury or loss. Your daily focus is helping those injured through no fault of their own or those who lost a loved one in a tragic incident obtain legal representation. You play a crucial role in bridging the gap between the client and GOLDLAW to ensure exceptional service and experience, which includes all interaction the client has with the firm. You must have a sense of urgency to quickly respond to inquiries, and you should demonstrate compassion and patience with prospective clients who don’t understand their legal rights, how personal injury claims work, or how to obtain medical treatment. Key Responsibilities
Engage with prospective clients across various channels, including phone, email, and our website, to foster brand loyalty and positive experiences. Conduct initial interviews to understand clients’ cases, demonstrating active listening and empathy. Conduct basic research to investigate whether prospective clients’ claims have merit. Evaluate prospective clients’ claims to determine whether they’re in line with the areas of practice and experience of the firm. Schedule initial consultation appointments with attorneys for potential clients. Onboard new clients by filling out necessary paperwork and assembling initial case files. Enter client information into computer systems. Compensation & Benefits
Competitive hourly rate based on experience. Medical, Dental & Vision Group Life Insurance and Accidental Death & Disability Short-Term and Long-Term Disability Employee Assistance Program (EAP) 401K with company matching 3 weeks PTO 10 paid holidays Requirements
Core Competencies
Customer service skills to make prospective clients feel welcome. High-level listening skills to gain a thorough understanding of claims. Demonstrated interviewing skills to know which questions to ask to gather more information. Strong written and oral communication skills to explain next steps and compose client profiles for attorneys. Basic understanding of various legal specialties to evaluate the suitability of your firm and recommend other firms as needed. Organizational skills to keep track of prospective clients’ contact and case information. Multitasking ability to move quickly from one inquiry to another. Call Center experience a plus. Some knowledge of Outlook, Microsoft365, Filevine, Lead Docket, and RingCentral Bi-Lingual (English Spanish) a plus Work Environment
This job operates in a professional office setting as well as in the field with the public at events. This role routinely uses standard office equipment: manual dexterity, physical mobility, and some physical strength/stamina. Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to perform office tasks that require any physicality, which is limited in this position. GOLDLAW
GOLDLAW is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Seniority level
Entry level Employment type
Full-time Job function
Other Industries
Law Practice
#J-18808-Ljbffr