United Community
Base pay range
$32,146.00/yr - $45,185.00/yr
About The Role As a
Collector I
at United Community Bank, you will be responsible for employing letter, phone, and email contact with customers to schedule repayments and collect past due payments for assigned loans. This entry‑level position focuses on minimizing delays and problems while mitigating collection and legal expenses.
What You’ll Do
Engage customers via letters, phone calls, and emails to schedule repayments.
Ensure collection of all assigned consumer loans, documenting all efforts in the SHAW Collection System.
Assist in the collection of commercial loans as needed.
Thoroughly document all customer interactions and update customer information in Navigator.
Obtain necessary paperwork prior to repossession and assist in the repossession process when needed.
Investigate customer accounts for payment corrections, late fees, and misapplied payments.
Follow all United Community Bank policies and procedures with the utmost integrity.
Attend required training on loan policies, departmental procedures, and relevant laws and regulations.
Experience 1-2 years of experience in collections and/or customer service preferred.
Education High school Diploma or GED.
Required Skills
Strong time management and organizational skills.
Understanding of applicable bank policies and procedures related to the collection process.
Basic knowledge of SHAW, Navigator, and UCBI internal banking systems (training provided if necessary).
Excellent computer skills, including Microsoft Excel, Word, and email.
Ability to multi-task and work independently.
Detail‑oriented with good verbal and written communication skills.
Effective negotiation and interpersonal skills.
Ability to meet performance goals under pressure.
Problem‑solving and decision‑making abilities.
Successful completion of in‑house collection training and mentoring programs.
Participation in all required compliance training, including Bank Secrecy Act/anti‑money‑laundering training.
Preferred Skills
Experience in the financial services or banking industry.
Familiarity with relevant laws such as the Fair Debt Collection Practices Act, Fair Credit Reporting Act, Gramm‑Leach‑Bliley Act, Electronic Fund Transfer Act, Equal Credit Opportunity Act, and Dodd‑Frank Act.
Goals
Meet or exceed monthly performance goals as determined by management.
Monthly performance reviews will be conducted and used for annual reviews, merit increases, and promotions.
Position Type Full‑time position with schedule flexibility to work evenings and weekends as needed.
Travel This position requires up to 20% travel.
Conditions Of Employment Must be able to pass a criminal background & credit check.
FLSA Status Non‑Exempt.
Seniority level Entry level.
Employment type Full‑time.
Job function Accounting/Auditing and Finance.
Industries Banking.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state, or local protected class.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Blairsville, GA $38,769.00-$57,876.00.
#J-18808-Ljbffr
About The Role As a
Collector I
at United Community Bank, you will be responsible for employing letter, phone, and email contact with customers to schedule repayments and collect past due payments for assigned loans. This entry‑level position focuses on minimizing delays and problems while mitigating collection and legal expenses.
What You’ll Do
Engage customers via letters, phone calls, and emails to schedule repayments.
Ensure collection of all assigned consumer loans, documenting all efforts in the SHAW Collection System.
Assist in the collection of commercial loans as needed.
Thoroughly document all customer interactions and update customer information in Navigator.
Obtain necessary paperwork prior to repossession and assist in the repossession process when needed.
Investigate customer accounts for payment corrections, late fees, and misapplied payments.
Follow all United Community Bank policies and procedures with the utmost integrity.
Attend required training on loan policies, departmental procedures, and relevant laws and regulations.
Experience 1-2 years of experience in collections and/or customer service preferred.
Education High school Diploma or GED.
Required Skills
Strong time management and organizational skills.
Understanding of applicable bank policies and procedures related to the collection process.
Basic knowledge of SHAW, Navigator, and UCBI internal banking systems (training provided if necessary).
Excellent computer skills, including Microsoft Excel, Word, and email.
Ability to multi-task and work independently.
Detail‑oriented with good verbal and written communication skills.
Effective negotiation and interpersonal skills.
Ability to meet performance goals under pressure.
Problem‑solving and decision‑making abilities.
Successful completion of in‑house collection training and mentoring programs.
Participation in all required compliance training, including Bank Secrecy Act/anti‑money‑laundering training.
Preferred Skills
Experience in the financial services or banking industry.
Familiarity with relevant laws such as the Fair Debt Collection Practices Act, Fair Credit Reporting Act, Gramm‑Leach‑Bliley Act, Electronic Fund Transfer Act, Equal Credit Opportunity Act, and Dodd‑Frank Act.
Goals
Meet or exceed monthly performance goals as determined by management.
Monthly performance reviews will be conducted and used for annual reviews, merit increases, and promotions.
Position Type Full‑time position with schedule flexibility to work evenings and weekends as needed.
Travel This position requires up to 20% travel.
Conditions Of Employment Must be able to pass a criminal background & credit check.
FLSA Status Non‑Exempt.
Seniority level Entry level.
Employment type Full‑time.
Job function Accounting/Auditing and Finance.
Industries Banking.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state, or local protected class.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Blairsville, GA $38,769.00-$57,876.00.
#J-18808-Ljbffr