Collector II (2 positions)

Overview The Collector II will initiate customer contact and determine the reason for delinquency; evaluate the customer’s financial situation and negotiate terms of repayment to bring the account current. This position is also responsible for skip tracing and research of delinquent accounts. Collectors must adhere to all Bank policies, procedures and all compliance regulations.

Skills Required

3-4 years of collections experience

Ability to prioritize in a fast-paced, high volume environment with minimal supervision

Basic knowledge of Windows operations

Ability to type 30-35 wpm

Demonstrated ability to multi-task

Excellent verbal and written communications and math skills

Bilingual a plus

Must possess a high school diploma or equivalent / some college preferred

Primary Duties

Responsible for outbound and inbound calls to collection accounts utilizing an auto-dialer

Utilize daily contact and skip tracing efforts

Develop and maintain ongoing customer relations

Negotiate payment arrangements and follow-up procedures to cure delinquency

Advise customers of responsibilities under loan contracts, and provide individual counseling on acceptable payment arrangements

Adhere to guidelines stated in the Fair Debt Collections Practices Act

Understands and applies knowledge of credit bureau reports as it relates to the performance of daily activities

Other duties as assigned or required

Independent Bank is an EO/AA Employer – M/F/Vets/Disabled

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