Ridgeline
Senior Investment Operations Analyst, Customer Support
Ridgeline, Reno, Nevada, United States, 89550
Overview
Senior Investment Operations Analyst, Customer Support role focused on supporting Ridgeline customers by managing critical investment operations functions and identifying process improvements and automation opportunities. This role involves reconciliation, performance reporting, trade capture, and collaboration with cross-functional teams to deliver accurate, timely, and scalable customer operations. The position includes working with AI tools to enhance efficiency and drive innovation in middle- and back-office workflows in the investment management industry. Responsibilities
Account Administration – Set up new accounts, process updates and terminations, and maintain portfolio group structures as directed by customers. Investment Accounting – Record financial transactions on a trade-date basis, process income and expense accruals, and support period-end close activities. Trade Capture & Settlement – Ensure accurate posting, support post-trade workflows (matching, confirmations, allocations), and meet T+1 settlement requirements. Corporate Actions – Process mandatory corporate actions and reconcile all activity through standard controls. Pricing & Security Master – Apply daily pricing, FX rates, and security master data from third-party vendors, resolving exceptions and ensuring compliance with customer policies. Reconciliation – Perform daily reconciliations of positions, transactions, cash, and tax lots between Ridgeline and custodians/prime brokers; research and resolve breaks with clear documentation. Performance – Support daily and monthly performance reporting, ensuring calculations align with GIPS standards and addressing customer inquiries on returns and composites. Customer Engagement – Deliver exception reports, investigate and resolve inquiries, and surface operational insights that help improve customer outcomes and Ridgeline’s platform. Automation & Innovation – Identify opportunities to streamline processes through AI/ML and automation, working with the broader team to design smarter workflows that scale with customer needs. What We Look For (Qualifications)
Bachelor’s degree in Finance, Economics, Accounting, or a related field. 3–5 years of experience in investment operations or a related middle/back-office function. Familiarity with portfolio accounting, reconciliation, performance reporting, and trade lifecycle management. Strong attention to detail with a commitment to accuracy and timeliness. Analytical and problem-solving skills, with the ability to resolve breaks and exceptions independently. Excellent written and verbal communication skills for working with customers and internal teams. Proficiency with Google Apps or MS Office, especially spreadsheets. Curiosity about new technologies, including AI-driven tools, and willingness to learn. Flexibility to support early-morning start times (as early as 3:00am PST) when required by customer operations. Bonus
Experience with enterprise SaaS or fintech platforms. Familiarity with tools such as Slack, JIRA, Confluence, or Kantata. Exposure to APIs, AWS, or other cloud-based architectures. CFA or CPA designation (or progress towards one). About Ridgeline
Ridgeline is the industry cloud platform for investment management. It focuses on security, agility, and usability to empower business in the investment management industry and is building a modern, cloud-based platform. With offices in Reno, New York, Lake Tahoe, and the Bay Area, Ridgeline has been recognized by Fast Company as a Best Workplace for Innovators, The Software Report as a Top 100 Software Company, and Forbes as one of America’s Best Startup Employers. Ridgeline is an equal opportunity workplace and processes applicant information in accordance with the Ridgeline Applicant Privacy Statement. Compensation And Benefits
The base compensation is targeted at $115,000–$137,500 per year. Final compensation is determined by factors including experience and expertise. In addition to base salary, employees can participate in the Company Stock Plan. Benefits include unlimited vacation, educational and wellness reimbursements, and comprehensive insurance options. See the Careers page for a full perks and benefits overview.
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Senior Investment Operations Analyst, Customer Support role focused on supporting Ridgeline customers by managing critical investment operations functions and identifying process improvements and automation opportunities. This role involves reconciliation, performance reporting, trade capture, and collaboration with cross-functional teams to deliver accurate, timely, and scalable customer operations. The position includes working with AI tools to enhance efficiency and drive innovation in middle- and back-office workflows in the investment management industry. Responsibilities
Account Administration – Set up new accounts, process updates and terminations, and maintain portfolio group structures as directed by customers. Investment Accounting – Record financial transactions on a trade-date basis, process income and expense accruals, and support period-end close activities. Trade Capture & Settlement – Ensure accurate posting, support post-trade workflows (matching, confirmations, allocations), and meet T+1 settlement requirements. Corporate Actions – Process mandatory corporate actions and reconcile all activity through standard controls. Pricing & Security Master – Apply daily pricing, FX rates, and security master data from third-party vendors, resolving exceptions and ensuring compliance with customer policies. Reconciliation – Perform daily reconciliations of positions, transactions, cash, and tax lots between Ridgeline and custodians/prime brokers; research and resolve breaks with clear documentation. Performance – Support daily and monthly performance reporting, ensuring calculations align with GIPS standards and addressing customer inquiries on returns and composites. Customer Engagement – Deliver exception reports, investigate and resolve inquiries, and surface operational insights that help improve customer outcomes and Ridgeline’s platform. Automation & Innovation – Identify opportunities to streamline processes through AI/ML and automation, working with the broader team to design smarter workflows that scale with customer needs. What We Look For (Qualifications)
Bachelor’s degree in Finance, Economics, Accounting, or a related field. 3–5 years of experience in investment operations or a related middle/back-office function. Familiarity with portfolio accounting, reconciliation, performance reporting, and trade lifecycle management. Strong attention to detail with a commitment to accuracy and timeliness. Analytical and problem-solving skills, with the ability to resolve breaks and exceptions independently. Excellent written and verbal communication skills for working with customers and internal teams. Proficiency with Google Apps or MS Office, especially spreadsheets. Curiosity about new technologies, including AI-driven tools, and willingness to learn. Flexibility to support early-morning start times (as early as 3:00am PST) when required by customer operations. Bonus
Experience with enterprise SaaS or fintech platforms. Familiarity with tools such as Slack, JIRA, Confluence, or Kantata. Exposure to APIs, AWS, or other cloud-based architectures. CFA or CPA designation (or progress towards one). About Ridgeline
Ridgeline is the industry cloud platform for investment management. It focuses on security, agility, and usability to empower business in the investment management industry and is building a modern, cloud-based platform. With offices in Reno, New York, Lake Tahoe, and the Bay Area, Ridgeline has been recognized by Fast Company as a Best Workplace for Innovators, The Software Report as a Top 100 Software Company, and Forbes as one of America’s Best Startup Employers. Ridgeline is an equal opportunity workplace and processes applicant information in accordance with the Ridgeline Applicant Privacy Statement. Compensation And Benefits
The base compensation is targeted at $115,000–$137,500 per year. Final compensation is determined by factors including experience and expertise. In addition to base salary, employees can participate in the Company Stock Plan. Benefits include unlimited vacation, educational and wellness reimbursements, and comprehensive insurance options. See the Careers page for a full perks and benefits overview.
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