WESCO Distribution
Senior Customer Service Representative (Supply Chain)
WESCO Distribution, Orlando, Florida, us, 32885
We’re seeking a Senior Customer Service Representative to support one of our largest utility accounts! As a Sr. CSR, you will serve as a key liaison between our customer, vendors, and internal sales teams—managing order accuracy, resolving discrepancies, expediting shipments, and ensuring on-time delivery. You will handle quote requests, analyze vendor pricing, and evaluate margins to support competitive bids and profitable sales decisions. You will spend a large portion of your time with Excel-based data analysis, comparing multiple datasets for forecasting and performance insights. This is an office-based role ideal for someone who enjoys detail-oriented work, thrives in a high-volume email environment, and is eager to grow into a future sales or account management role.
Responsibilities
Build and maintain business relationship with customers by providing prompt and accurate service to promote customer loyalty.
Support customer base by answering questions and concerns, as well as handling customer account inquiries and complaints which are escalated from other departments.
Mentor and give direction to team members and provide training on best practices.
Process payments for cash account customers.
Research and resolve customer problems, acting as the customer liaison between other departments when necessary.
Back-up support to sales counter with walk in and telephone inquiries.
Qualifications
High School Degree or Equivalentrequired; Associates’ Degree(U.S.)/College Diploma (Canada)preferred
5+ years of relevant experience
Strong time management skills required, including ability to prioritize customer issues and resolve with positive outcomes
Solid interpersonal skills that allow one to work effectively in a diverse working environment
Able to effectively communicate both verbally and in writing
Able to work well under pressure
Strong attention to detail
Able to handle customers sensitively, tactfully, diplomatically, and professionally at all times
Proficient computer skills including familiarity with MS Word, Excel, and e-mail
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Responsibilities
Build and maintain business relationship with customers by providing prompt and accurate service to promote customer loyalty.
Support customer base by answering questions and concerns, as well as handling customer account inquiries and complaints which are escalated from other departments.
Mentor and give direction to team members and provide training on best practices.
Process payments for cash account customers.
Research and resolve customer problems, acting as the customer liaison between other departments when necessary.
Back-up support to sales counter with walk in and telephone inquiries.
Qualifications
High School Degree or Equivalentrequired; Associates’ Degree(U.S.)/College Diploma (Canada)preferred
5+ years of relevant experience
Strong time management skills required, including ability to prioritize customer issues and resolve with positive outcomes
Solid interpersonal skills that allow one to work effectively in a diverse working environment
Able to effectively communicate both verbally and in writing
Able to work well under pressure
Strong attention to detail
Able to handle customers sensitively, tactfully, diplomatically, and professionally at all times
Proficient computer skills including familiarity with MS Word, Excel, and e-mail
#J-18808-Ljbffr