Hartford HealthCare
Patient Service Representative - Outpatient Rehab
Hartford HealthCare, Hartford, Connecticut, us, 06112
Position Description
Patient Service Representative - Outpatient Rehab
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Hartford HealthCare
Location: 85 Seymour Street - HHMOB (10117)
Shift: Hours will vary from 7:15 AM – 7:00 PM Monday–Thursday; 7:15 AM – 4:00 PM Friday.
The Patient Service Representative is responsible for providing professional customer service to ensure operational efficiency and promote a positive patient experience. Responsibilities include patient scheduling, pre‑registration, registration, insurance verification, insurance authorization, and ensuring patients are cleared for outpatient rehab office visits. The role performs secretarial, billing, and clerical duties using the EMR to schedule follow‑up and specialty appointments, process patient charges, coordinate referrals, prepare paperwork, and collect pertinent patient information.
Responsibilities
Greets and registers arriving patients, completing registration forms and verifying insurance.
Answers incoming calls, evaluates priority, and directs calls according to urgency and subject matter.
Provides information to new patients prior to visit in accordance with department policies, and enters/updates patient demographics.
Collects co‑payments and office charges as needed and explains office payment billing policies to patients.
Schedules new patient appointments, follow‑up appointments, and informs patients of essential preparation requirements prior to visit (referrals, medical reports, etc.).
Qualifications
High school diploma or equivalent required; Associate’s or Bachelor’s degree in a clinical or business field preferred.
1–2 years in a medical or healthcare office; knowledge of healthcare terminology, insurance authorization, and benefits.
Proficiency in healthcare terminology and billing practices, experience with obtaining authorizations and benefits.
Bilingual (highly preferred).
Seniority Level Entry level.
Employment Type Full‑time.
Job Function Health Care Provider.
Industries Hospitals and Health Care.
Benefits Hartford HealthCare offers a competitive benefits program designed to ensure work/life balance.
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at
Hartford HealthCare
Location: 85 Seymour Street - HHMOB (10117)
Shift: Hours will vary from 7:15 AM – 7:00 PM Monday–Thursday; 7:15 AM – 4:00 PM Friday.
The Patient Service Representative is responsible for providing professional customer service to ensure operational efficiency and promote a positive patient experience. Responsibilities include patient scheduling, pre‑registration, registration, insurance verification, insurance authorization, and ensuring patients are cleared for outpatient rehab office visits. The role performs secretarial, billing, and clerical duties using the EMR to schedule follow‑up and specialty appointments, process patient charges, coordinate referrals, prepare paperwork, and collect pertinent patient information.
Responsibilities
Greets and registers arriving patients, completing registration forms and verifying insurance.
Answers incoming calls, evaluates priority, and directs calls according to urgency and subject matter.
Provides information to new patients prior to visit in accordance with department policies, and enters/updates patient demographics.
Collects co‑payments and office charges as needed and explains office payment billing policies to patients.
Schedules new patient appointments, follow‑up appointments, and informs patients of essential preparation requirements prior to visit (referrals, medical reports, etc.).
Qualifications
High school diploma or equivalent required; Associate’s or Bachelor’s degree in a clinical or business field preferred.
1–2 years in a medical or healthcare office; knowledge of healthcare terminology, insurance authorization, and benefits.
Proficiency in healthcare terminology and billing practices, experience with obtaining authorizations and benefits.
Bilingual (highly preferred).
Seniority Level Entry level.
Employment Type Full‑time.
Job Function Health Care Provider.
Industries Hospitals and Health Care.
Benefits Hartford HealthCare offers a competitive benefits program designed to ensure work/life balance.
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