Centric Brands
About Us
Inspiring brand “Collectors” since 2001, Robert Graham is well known for offering #WearableArt that makes a statement. Centered around our motto,
“Be the Shout, Not the Echo” , our Collectors can tune up or down the color and details, for a custom expression of their individual style. Robert Graham is at the forefront of design innovation defined by expert craftsmanship and exquisite attention‑to‑detail including intricately mixed fabrics, trims, embroidery, and one‑of‑a‑kind original prints. With a full head‑to‑toe wardrobe in mind, we push ourselves to redefine menswear across button‑downs, blazers, graphic t‑shirts, premium denim, leather goods and more. We also continue to expand our Women’s Collection by chic tops, dresses, jackets, accessories and more. Come see what’s in store or learn more at Robertgraham.us and @robertgrahamnyc.
Customer Service Resilient, tenacious, upbeat and resourceful, our customer service professionals are the voice of Centric Brands for our customers, clients and vendors. Whatever the need, they go the extra mile every day to deliver incredible experiences, provide solutions and burnish our reputation for excellence. If you’re a good problem‑solver with exceptional people skills, we invite you to explore this opportunity to join one of the world’s premier lifestyle brand collectives, a company with the size, scope and opportunities to take your career to a whole new level.
Specific Responsibilities As a Customer Care Representative, you will be responsible for delivering outstanding service to our customers across multiple channels including email, chat, phone, and social media. You’ll help resolve inquiries, provide product information, and ensure every customer interaction reflects our brand values of style, inclusivity, and care.
Respond promptly and professionally to customer inquiries via email, chat, and phone.
Provide accurate information about products, sizing, availability, shipping, returns, and promotions.
Resolve customer issues efficiently and empathetically, ensuring a positive experience.
Address customer concerns and resolve issues promptly, striving for first‑contact resolution whenever possible.
Maintain a deep understanding of products and services to provide accurate information and recommendations to customers.
Build long‑term relationships with high‑value customers through personalized clientele strategies, including proactive outreach, styling suggestions, and exclusive service.
Collaborate with other team members to optimize the omni‑channel/e‑commerce platform, streamline processes, and improve customer satisfaction.
Identify trends in customer feedback and suggest improvements to processes or products.
Uphold company policies and procedures regarding customer interactions, privacy, and security.
Stay updated on industry trends, e‑commerce best practices, and customer service techniques to enhance job performance.
Candidate Fit
1–2 years of customer service experience, preferably in fashion, retail, or e‑commerce.
Experience with clienteling or personalized customer engagement is a strong plus.
Prior experience in e‑commerce operations, customer service, retail or online sales, familiarity with customer relationship management (CRM) systems, and knowledge of digital marketing principles are advantageous.
Excellent communication skills, both written and verbal, with a professional and friendly demeanor.
Strong problem‑solving abilities and the ability to remain calm and composed under pressure.
Skilled at toggling between multiple brands while understanding distinct customer bases.
Tech‑savvy with proficiency in using Excel and customer service platforms (e.g., Zendesk, Gorgias, Salesforce).
Detail‑oriented with a focus on accuracy in order processing and data entry.
Ability to work independently as well as collaboratively in a team environment.
Flexibility to adapt to changing priorities and willingness to take on additional responsibilities as needed.
Benefits and Compensation In return, we provide an industry‑competitive salary, along with a comprehensive benefits plan (medical, dental, vision) that includes a matching 401(k), Summer Fridays, generous PTO, merchandise discounts, excellent career development opportunities, and a work environment that reflects our industry leadership. Our social impact program, Centric Cares, focuses on volunteerism to make a difference in communities we live and work in and our D&I committee is shaping the future of diversity, equity and inclusion at Centric Brands through workshops, resources and inspiring conversation.
Salary Range: $50,000 – $60,000.
Equal Opportunity Employer Centric Brands is an Equal Opportunity Employer. Please note that Centric Brands will only reach out to interview, make an offer of employment or conduct onboarding activities for candidates who have applied through our careers site. We will never ask for any money or payments from applicants at any point in the recruitment process.
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“Be the Shout, Not the Echo” , our Collectors can tune up or down the color and details, for a custom expression of their individual style. Robert Graham is at the forefront of design innovation defined by expert craftsmanship and exquisite attention‑to‑detail including intricately mixed fabrics, trims, embroidery, and one‑of‑a‑kind original prints. With a full head‑to‑toe wardrobe in mind, we push ourselves to redefine menswear across button‑downs, blazers, graphic t‑shirts, premium denim, leather goods and more. We also continue to expand our Women’s Collection by chic tops, dresses, jackets, accessories and more. Come see what’s in store or learn more at Robertgraham.us and @robertgrahamnyc.
Customer Service Resilient, tenacious, upbeat and resourceful, our customer service professionals are the voice of Centric Brands for our customers, clients and vendors. Whatever the need, they go the extra mile every day to deliver incredible experiences, provide solutions and burnish our reputation for excellence. If you’re a good problem‑solver with exceptional people skills, we invite you to explore this opportunity to join one of the world’s premier lifestyle brand collectives, a company with the size, scope and opportunities to take your career to a whole new level.
Specific Responsibilities As a Customer Care Representative, you will be responsible for delivering outstanding service to our customers across multiple channels including email, chat, phone, and social media. You’ll help resolve inquiries, provide product information, and ensure every customer interaction reflects our brand values of style, inclusivity, and care.
Respond promptly and professionally to customer inquiries via email, chat, and phone.
Provide accurate information about products, sizing, availability, shipping, returns, and promotions.
Resolve customer issues efficiently and empathetically, ensuring a positive experience.
Address customer concerns and resolve issues promptly, striving for first‑contact resolution whenever possible.
Maintain a deep understanding of products and services to provide accurate information and recommendations to customers.
Build long‑term relationships with high‑value customers through personalized clientele strategies, including proactive outreach, styling suggestions, and exclusive service.
Collaborate with other team members to optimize the omni‑channel/e‑commerce platform, streamline processes, and improve customer satisfaction.
Identify trends in customer feedback and suggest improvements to processes or products.
Uphold company policies and procedures regarding customer interactions, privacy, and security.
Stay updated on industry trends, e‑commerce best practices, and customer service techniques to enhance job performance.
Candidate Fit
1–2 years of customer service experience, preferably in fashion, retail, or e‑commerce.
Experience with clienteling or personalized customer engagement is a strong plus.
Prior experience in e‑commerce operations, customer service, retail or online sales, familiarity with customer relationship management (CRM) systems, and knowledge of digital marketing principles are advantageous.
Excellent communication skills, both written and verbal, with a professional and friendly demeanor.
Strong problem‑solving abilities and the ability to remain calm and composed under pressure.
Skilled at toggling between multiple brands while understanding distinct customer bases.
Tech‑savvy with proficiency in using Excel and customer service platforms (e.g., Zendesk, Gorgias, Salesforce).
Detail‑oriented with a focus on accuracy in order processing and data entry.
Ability to work independently as well as collaboratively in a team environment.
Flexibility to adapt to changing priorities and willingness to take on additional responsibilities as needed.
Benefits and Compensation In return, we provide an industry‑competitive salary, along with a comprehensive benefits plan (medical, dental, vision) that includes a matching 401(k), Summer Fridays, generous PTO, merchandise discounts, excellent career development opportunities, and a work environment that reflects our industry leadership. Our social impact program, Centric Cares, focuses on volunteerism to make a difference in communities we live and work in and our D&I committee is shaping the future of diversity, equity and inclusion at Centric Brands through workshops, resources and inspiring conversation.
Salary Range: $50,000 – $60,000.
Equal Opportunity Employer Centric Brands is an Equal Opportunity Employer. Please note that Centric Brands will only reach out to interview, make an offer of employment or conduct onboarding activities for candidates who have applied through our careers site. We will never ask for any money or payments from applicants at any point in the recruitment process.
#J-18808-Ljbffr