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Phalanx Logistics Solutions

Logistics Coordinator

Phalanx Logistics Solutions, Cleveland, Ohio, us, 44101

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Are you energized by a fast‑paced, team‑driven environment where every day brings new challenges and opportunities? As a Logistics Coordinator at Phalanx Logistics Solutions, you’ll play a key role in keeping freight moving and customers satisfied. You’ll be part of a supportive, high‑performing team that values integrity, communication, and attention to detail.

In this role, you’ll manage the day‑to‑day entry of shipments, build strong relationships with carriers and customers, and ensure every load is executed smoothly—from order entry to final delivery. If you’re organized, solutions‑oriented, and thrive in a dynamic logistics setting, we’d love to hear from you.

What You’ll Do

Manage load entry in the Transportation Management System (TMS).

Track and trace shipments, proactively communicate updates, and resolve any service issues with urgency and professionalism.

Maintain accurate customer and location records to ensure operational efficiency.

Collaborate closely with Account Management, Leadership, and Operations teams to meet customer expectations.

Assist in collecting documentation for claims and OS&D (Overages, Shortages & Damages).

Provide excellent customer service via phone and email while managing incoming calls and inquiries.

Support after‑hours operations as part of the team rotation.

Perform additional duties as needed to support overall business success.

What You’ll Bring

A positive attitude and the ability to thrive in a fast‑paced logistics environment.

Excellent communication, organization, and teamwork skills.

Strong problem‑solving and analytical abilities with a process‑driven mindset.

Attention to detail and accuracy in data entry and communication.

A passion for delivering outstanding customer service and creating value for both clients and carriers.

Why Join Us At Phalanx Logistics Solutions we’re more than a freight brokerage—we’re a team of logistics professionals committed to reliability, transparency, and long‑term relationships. You’ll have the opportunity to grow your career, make an impact, and be part of a culture that values hard work, innovation, and fun.

Join us and help drive the future of logistics.

Benefits

401(k)

401(k) matching

Health insurance

Life insurance

Paid time off

Parental leave

Vision insurance

Education

Associate (Preferred)

Experience

Logistics: 3 years (Preferred)

Seniority Level

Mid‑Senior level

Employment Type

Full‑time

Job Function

Management and Manufacturing

Industries

Transportation, Logistics, Supply Chain and Storage

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