Lactalis American Group
Quality Data Specialist - Dairy/Food Production
Lactalis American Group, Londonderry, New Hampshire, us, 03053
Overview
Quality Data Specialist - Dairy/Food Production based in Londonderry, NH. This role prepares, analyzes, and distributes quality metrics across the Lactalis US Yogurt (LUSY) business, supporting data‑driven decision‑making and continuous improvement. The role also assists in consumer complaint investigations, maintains customer portals, responds to quality‑related inquiries, and helps ensure regulatory compliance by managing state dairy permit renewals. This position works closely with plant quality teams, the corporate quality group, consumer relations, and accounting to align with company values and business goals. Key Responsibilities
Data Analysis (50%): Capture and analyze consumer and customer feedback to identify opportunities for product improvement; calculate Complaints per Million Units (CPM) monthly and annually; consolidate and distribute final consumer complaint reports to internal and external stakeholders; complete reports using internal consumer relations software; apply critical thinking to management of consumer complaint data to identify trends; create and maintain Power BI consumer complaint reports; create and maintain Power BI specification attainment reports (ABC compliance) for LUSY plants; analyze quality data and statistics for continuous improvement and notify impacted parties for follow‑up actions; alert senior management of consumer complaints and non‑conformities that may pose a risk to food safety or compliance. Consumer and Customer Complaint Management (25%): Support Manager, Corporate Quality in the investigation of customer and consumer complaints with manufacturing and co‑manufacturer teams; provide support to consumer relations in responses to consumer inquiries; implement and maintain internal store check product defect reporting platform. Other Tasks (25%): Manage customer documentation requirements and maintain customer documentation databases; assist in preparation for customer audits; review private label and assigned projects finished product labels; manage LUSY plants licenses and permits; manage Corporate Quality Department purchase order requests and tracking of department expenditures. Work Conditions
Travel may be required occasionally. Extended hours may be necessary depending on project needs. Tools such as a computer will be provided. Reasonable accommodations may be made to enable individuals with disabilities to perform essential duties. This position requires physical presence in the office, in accordance with the Hybrid Work Policy – 3 days in office / 2 days WFH. From your STORY to ours
Qualifications
Associate’s degree or equivalent experience required; Bachelor’s degree preferred. 3+ years of experience in data management required. Proficiency in Microsoft Office, with strong Excel skills; experience with Power BI preferred. Ability to analyze consumer complaints and investigate root causes, providing clear and accurate reporting of findings. Ability to develop and implement complaint traceability processes, coordinating responses across key stakeholders. Strong analytical thinking, with ability to evaluate data and situations to make informed decisions. Ability to prioritize and manage multiple tasks to meet objectives and deadlines. Client‑oriented mindset with focus on internal and external stakeholders. Strong organizational skills with attention to detail and a methodical approach. Ability to collaborate across functions and contribute to a team environment. Commitment to continuous learning and professional growth. Creative thinking to contribute ideas to improve processes, systems, or services. At Lactalis, we offer a comprehensive Total Rewards Program with a variety of affordable benefits and coverage options. We support insurance costs, contribute to retirement plans, and offer Paid Time Off from day one. We are committed to professional growth, offering training and development opportunities including Education Reimbursement. Lactalis is an equal employment opportunity employer. We do not discriminate against applicants on any legally recognized basis including veteran status, race, color, religion, sex, national origin, age, marital status, sexual orientation, or disability.
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Quality Data Specialist - Dairy/Food Production based in Londonderry, NH. This role prepares, analyzes, and distributes quality metrics across the Lactalis US Yogurt (LUSY) business, supporting data‑driven decision‑making and continuous improvement. The role also assists in consumer complaint investigations, maintains customer portals, responds to quality‑related inquiries, and helps ensure regulatory compliance by managing state dairy permit renewals. This position works closely with plant quality teams, the corporate quality group, consumer relations, and accounting to align with company values and business goals. Key Responsibilities
Data Analysis (50%): Capture and analyze consumer and customer feedback to identify opportunities for product improvement; calculate Complaints per Million Units (CPM) monthly and annually; consolidate and distribute final consumer complaint reports to internal and external stakeholders; complete reports using internal consumer relations software; apply critical thinking to management of consumer complaint data to identify trends; create and maintain Power BI consumer complaint reports; create and maintain Power BI specification attainment reports (ABC compliance) for LUSY plants; analyze quality data and statistics for continuous improvement and notify impacted parties for follow‑up actions; alert senior management of consumer complaints and non‑conformities that may pose a risk to food safety or compliance. Consumer and Customer Complaint Management (25%): Support Manager, Corporate Quality in the investigation of customer and consumer complaints with manufacturing and co‑manufacturer teams; provide support to consumer relations in responses to consumer inquiries; implement and maintain internal store check product defect reporting platform. Other Tasks (25%): Manage customer documentation requirements and maintain customer documentation databases; assist in preparation for customer audits; review private label and assigned projects finished product labels; manage LUSY plants licenses and permits; manage Corporate Quality Department purchase order requests and tracking of department expenditures. Work Conditions
Travel may be required occasionally. Extended hours may be necessary depending on project needs. Tools such as a computer will be provided. Reasonable accommodations may be made to enable individuals with disabilities to perform essential duties. This position requires physical presence in the office, in accordance with the Hybrid Work Policy – 3 days in office / 2 days WFH. From your STORY to ours
Qualifications
Associate’s degree or equivalent experience required; Bachelor’s degree preferred. 3+ years of experience in data management required. Proficiency in Microsoft Office, with strong Excel skills; experience with Power BI preferred. Ability to analyze consumer complaints and investigate root causes, providing clear and accurate reporting of findings. Ability to develop and implement complaint traceability processes, coordinating responses across key stakeholders. Strong analytical thinking, with ability to evaluate data and situations to make informed decisions. Ability to prioritize and manage multiple tasks to meet objectives and deadlines. Client‑oriented mindset with focus on internal and external stakeholders. Strong organizational skills with attention to detail and a methodical approach. Ability to collaborate across functions and contribute to a team environment. Commitment to continuous learning and professional growth. Creative thinking to contribute ideas to improve processes, systems, or services. At Lactalis, we offer a comprehensive Total Rewards Program with a variety of affordable benefits and coverage options. We support insurance costs, contribute to retirement plans, and offer Paid Time Off from day one. We are committed to professional growth, offering training and development opportunities including Education Reimbursement. Lactalis is an equal employment opportunity employer. We do not discriminate against applicants on any legally recognized basis including veteran status, race, color, religion, sex, national origin, age, marital status, sexual orientation, or disability.
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