CipherHealth
Employer Industry: Healthcare Technology
Why consider this job opportunity
Base salary up to $80,000 annually
Competitive bonus or commission structure and equity options
Comprehensive health, vision, and dental plans with minimal out-of-pocket costs
Generous paid time off, including discretionary PTO and 13 paid holidays
Opportunities for professional growth and development within a supportive, remote‑first culture
Employee recognition programs and wellness stipends to promote work‑life balance
What to Expect (Job Responsibilities)
Drive customer retention and success by managing relationships with small and mid‑market healthcare customers
Collaborate with Senior Customer Success Managers to support enterprise accounts and provide operational insights
Execute digital‑touch engagement strategies using automation tools to enhance customer outreach
Monitor account health and utilization data to identify risks and growth opportunities
Resolve customer issues effectively by collaborating with internal teams to ensure a positive experience
What is Required (Qualifications)
Bachelor’s Degree in Business, Health Management, Public Health, or related field, or equivalent education and work experience
1‑3 years of experience in a B2B client management role within healthcare software or technology
Strong analytical skills to derive actionable insights from data
Exceptional communication skills to convey technical concepts to non‑technical audiences
Proficiency with CRM platforms and familiarity with healthcare software and EMRs
How to Stand Out (Preferred Qualifications)
Experience with SaaS technology and customer success strategies, particularly digital engagement models
Proven ability to build strong relationships with diverse stakeholders
Self‑starter mentality with excellent organizational skills
Understanding of healthcare industry practices, regulations, and operations
Proactive problem‑solving skills with a customer‑focused mindset
We prioritize candidate privacy and champion equal‑opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top‑tier employer.
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Why consider this job opportunity
Base salary up to $80,000 annually
Competitive bonus or commission structure and equity options
Comprehensive health, vision, and dental plans with minimal out-of-pocket costs
Generous paid time off, including discretionary PTO and 13 paid holidays
Opportunities for professional growth and development within a supportive, remote‑first culture
Employee recognition programs and wellness stipends to promote work‑life balance
What to Expect (Job Responsibilities)
Drive customer retention and success by managing relationships with small and mid‑market healthcare customers
Collaborate with Senior Customer Success Managers to support enterprise accounts and provide operational insights
Execute digital‑touch engagement strategies using automation tools to enhance customer outreach
Monitor account health and utilization data to identify risks and growth opportunities
Resolve customer issues effectively by collaborating with internal teams to ensure a positive experience
What is Required (Qualifications)
Bachelor’s Degree in Business, Health Management, Public Health, or related field, or equivalent education and work experience
1‑3 years of experience in a B2B client management role within healthcare software or technology
Strong analytical skills to derive actionable insights from data
Exceptional communication skills to convey technical concepts to non‑technical audiences
Proficiency with CRM platforms and familiarity with healthcare software and EMRs
How to Stand Out (Preferred Qualifications)
Experience with SaaS technology and customer success strategies, particularly digital engagement models
Proven ability to build strong relationships with diverse stakeholders
Self‑starter mentality with excellent organizational skills
Understanding of healthcare industry practices, regulations, and operations
Proactive problem‑solving skills with a customer‑focused mindset
We prioritize candidate privacy and champion equal‑opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top‑tier employer.
#J-18808-Ljbffr