Premier Medical Group of the Hudson Valley
Customer Service Representative
Premier Medical Group of the Hudson Valley, Poughkeepsie, New York, United States
Customer Service Representative
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Customer Service Representative
role at
Premier Medical Group of the Hudson Valley .
Pay Range Base pay: $17.00/hr - $20.00/hr.
Responsibilities
Answer and handle 100-200 incoming calls per day from patients, vendors, insurance companies, and other medical facilities.
Re‑schedule patient appointments via telephone and written notification.
Screen and route calls to appropriate departments, ensuring accurate registration and appointment tracking.
Take clear messages on behalf of other departments.
Respond to patient questions, edit, cancel, or re‑schedule appointments per clinic protocols.
Review physician schedules regularly to maximize capacity and verify correct bookings.
Create testing orders for patients and fax or mail them as required.
Fax medical records to authorized facilities.
Maintain effective communication within the department and with other departments to benefit patients.
Perform other duties as assigned.
Education & Experience
Minimum of a High School Diploma and 1–2 years of customer service experience, or equivalent combination.
Prior call‑center or medical practice experience preferred.
Qualifications & Requirements
Exceptional phone manner and interpersonal communication skills.
Knowledge of office procedures and ability to execute tasks accordingly.
Proficiency with EMR system.
Typing speed of 35 WPM with 90% accuracy.
Flexible, organized, and able to work well under pressure.
Bi‑lingual English/Spanish preferred.
Premier Medical Group is an Equal Opportunity Employer.
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Customer Service Representative
role at
Premier Medical Group of the Hudson Valley .
Pay Range Base pay: $17.00/hr - $20.00/hr.
Responsibilities
Answer and handle 100-200 incoming calls per day from patients, vendors, insurance companies, and other medical facilities.
Re‑schedule patient appointments via telephone and written notification.
Screen and route calls to appropriate departments, ensuring accurate registration and appointment tracking.
Take clear messages on behalf of other departments.
Respond to patient questions, edit, cancel, or re‑schedule appointments per clinic protocols.
Review physician schedules regularly to maximize capacity and verify correct bookings.
Create testing orders for patients and fax or mail them as required.
Fax medical records to authorized facilities.
Maintain effective communication within the department and with other departments to benefit patients.
Perform other duties as assigned.
Education & Experience
Minimum of a High School Diploma and 1–2 years of customer service experience, or equivalent combination.
Prior call‑center or medical practice experience preferred.
Qualifications & Requirements
Exceptional phone manner and interpersonal communication skills.
Knowledge of office procedures and ability to execute tasks accordingly.
Proficiency with EMR system.
Typing speed of 35 WPM with 90% accuracy.
Flexible, organized, and able to work well under pressure.
Bi‑lingual English/Spanish preferred.
Premier Medical Group is an Equal Opportunity Employer.
#J-18808-Ljbffr