Kentuckyagconnection
Performance Manager - Erlanger, KY
Kentuckyagconnection, Erlanger, Kentucky, United States, 41018
### Job Details#### Job Title:Performance Manager - Erlanger, KY
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#### Job Type:Full Time
#### Minimum Years Experience Required:N/A
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to manage your alerts# Performance Manager - Erlanger, KY| Number of Years Experience: \* |
| Minimum Education Completed: \* |
|| Education Major / Discipline Category: \* |
| Most Recent / Current Occupation: \* |
|**Job Description**
**Performance Manager - Erlanger, KY**
The Performance Manager is responsible for the performance of the services by Service Provider/s. A functional subject matter expert, as well as an expert in the analysis, interpretation and presentation of performance measures to enable senior leadership to understand process performance, report progress against targets (SLA's), and proactively manage goal delivery in alignment with the performance expectations of the organization. The Performance Manager utilizes operational performance data to characterize opportunities for improvement, and works in partnership with senior leaders and operational groups to drive process optimization and efficiency. The Performance Manager has responsibility for day to day analysis and reporting of all service metrics.
This role will interact closely with the ITSM Governance peers (Contract, Financial, Service Owners) and Service Delivery Managers.
**Primary Responsibilities** * Establish metric/performance reporting approach; track Service Provider performance and ensure business viability of service levels. Add, change or delete existing service levels to maintain alignment with the stakeholder and business needs. Work with Procurement and the Contract Manager to define and implement service level reporting for new Contracts or Statements of Work* Conduct regular service reviews; manage and audit Service Provider performance and productivity relative to Service Levels* Act as point of escalation for any service level related issues that arise at the service delivery level* Interface with Financial Management to analyze performance outcomes for Performance Credits/Earn-backs* Participate in annual continuous improvement process and assist in benchmarking service levels* Conducts ongoing vendor performance monitoring and management. Carries out period-on-period analysis of service delivery on all three dimensions: cost, quality and time in order to assist with future sourcing strategies, capability estimation and financial planning and management* Prepares presentations for the monthly management committee and other executive leadership groups* Works with transition team post implementation to identify process improvement opportunities and track results* Maintains database of outsourcing initiatives, including project financials, performance metrics* Interface with periodic customer satisfaction survey process, including follow up and remedial action plans* Interface with Financial Management to analyze performance outcomes for Performance Credits/Earn-backsAssist the Service Delivery Managers by working with Service Provider regarding service delivery changes, problems and recovery efforts* Develops and distributes written communications as needed to the Service Provider* Reviews and monitors quality of Service Provider problems, change management processes, and escalation procedures* Is the Client expert for problem and incident management reporting, trend analysis and statistics* Is the Client expert for release and change manage approvals, reporting, statistics and issue management* Is the key services escalation point for both the Client and the Service Provider**Key performance metrics for this role:*** Timeliness and accuracy of reporting on KPIs, trend analysis, etc. for governance meetings and functional area/enterprise analysis* Positive stakeholder feedback**Required Skills*** Bachelor's degree required (preference for quantitative majors: Economics, Business Statistics, Engineering, and QA/QC) with 6 years of relevant experience. MS/MBA candidates with 3 years relevant experience, or equivalent experience preferred.* Expert knowledge of pertinent statistical analysis and measurement techniques (including possibly ITIL, CMMi, or others relevant for the services), including the statistical process control approach used in Six Sigma.* Strong analytical ability - Excel, PowerPoint required, PowerBI preferred* Track record of preparing and presenting key messages to senior leaders* Detailed knowledge of performance measures and the impact on organizational performance* Detailed understanding and business knowledge of all in scope towers preferred* Problem determination and root cause analysis* Project Management and Negotiation skills
ADM requires the successful completion of a background check.
REF:101490BR
**#IncludingYou**
Diversity, equity, inclusion and belonging are cornerstones of ADM's efforts to continue innovating, driving growth, and delivering outstanding performance. We are committed to attracting and retaining a diverse workforce and create welcoming, truly inclusive work environments - environments that enable every ADM colleague to feel comfortable on the job, make meaningful contributions to our success, and grow their career. We respect and value the unique backgrounds and experiences that each person can bring to ADM because we know that diversity of perspectives makes us better, together.
We welcome everyone to apply. We are committed to ensuring all qualified applicants receive consideration for employment regardless of race, color, ethnicity, disability, religion, national origin, language, gender, gender identity, gender expression, marital status, sexual orientation, age, protected veteran status, or any other characteristic protected by lawTo apply please click on APPLY TO THIS POSITIONJob Post Date: 10/11/25Here are some other jobs you may be interested in applying for.|
|
|| --- | --- || Archer Daniels Midland Company (ADM)
Erlanger, Kentucky | Archer Daniels Midland Company (ADM)
Erlanger, Kentucky || Archer Daniels Midland Company (ADM)
Erlanger, Kentucky |
|14 people are interested in this job. #J-18808-Ljbffr
#### Location:, , ,
#### Company:
#### Industry Sector:
#### Industry Type:
#### Career Type:
#### Job Type:Full Time
#### Minimum Years Experience Required:N/A
#### Salary:
### Get Job Alerts**Career Type:**
**Country:** USAI agree to receive alerts from
and to the .Your alert was created successfully.×## General Alert Saved* The listings below are jobs matching the criteria you've selected for your General Alert on .
Criteria selected was:* General alert saved for .* General alert notifications will be sent weekly on Monday.* Please note that you can only have one general alert active at any given time. Creating a new general alert will override an existing general alert.* Visit the
to manage your alerts# Performance Manager - Erlanger, KY| Number of Years Experience: \* |
| Minimum Education Completed: \* |
|| Education Major / Discipline Category: \* |
| Most Recent / Current Occupation: \* |
|**Job Description**
**Performance Manager - Erlanger, KY**
The Performance Manager is responsible for the performance of the services by Service Provider/s. A functional subject matter expert, as well as an expert in the analysis, interpretation and presentation of performance measures to enable senior leadership to understand process performance, report progress against targets (SLA's), and proactively manage goal delivery in alignment with the performance expectations of the organization. The Performance Manager utilizes operational performance data to characterize opportunities for improvement, and works in partnership with senior leaders and operational groups to drive process optimization and efficiency. The Performance Manager has responsibility for day to day analysis and reporting of all service metrics.
This role will interact closely with the ITSM Governance peers (Contract, Financial, Service Owners) and Service Delivery Managers.
**Primary Responsibilities** * Establish metric/performance reporting approach; track Service Provider performance and ensure business viability of service levels. Add, change or delete existing service levels to maintain alignment with the stakeholder and business needs. Work with Procurement and the Contract Manager to define and implement service level reporting for new Contracts or Statements of Work* Conduct regular service reviews; manage and audit Service Provider performance and productivity relative to Service Levels* Act as point of escalation for any service level related issues that arise at the service delivery level* Interface with Financial Management to analyze performance outcomes for Performance Credits/Earn-backs* Participate in annual continuous improvement process and assist in benchmarking service levels* Conducts ongoing vendor performance monitoring and management. Carries out period-on-period analysis of service delivery on all three dimensions: cost, quality and time in order to assist with future sourcing strategies, capability estimation and financial planning and management* Prepares presentations for the monthly management committee and other executive leadership groups* Works with transition team post implementation to identify process improvement opportunities and track results* Maintains database of outsourcing initiatives, including project financials, performance metrics* Interface with periodic customer satisfaction survey process, including follow up and remedial action plans* Interface with Financial Management to analyze performance outcomes for Performance Credits/Earn-backsAssist the Service Delivery Managers by working with Service Provider regarding service delivery changes, problems and recovery efforts* Develops and distributes written communications as needed to the Service Provider* Reviews and monitors quality of Service Provider problems, change management processes, and escalation procedures* Is the Client expert for problem and incident management reporting, trend analysis and statistics* Is the Client expert for release and change manage approvals, reporting, statistics and issue management* Is the key services escalation point for both the Client and the Service Provider**Key performance metrics for this role:*** Timeliness and accuracy of reporting on KPIs, trend analysis, etc. for governance meetings and functional area/enterprise analysis* Positive stakeholder feedback**Required Skills*** Bachelor's degree required (preference for quantitative majors: Economics, Business Statistics, Engineering, and QA/QC) with 6 years of relevant experience. MS/MBA candidates with 3 years relevant experience, or equivalent experience preferred.* Expert knowledge of pertinent statistical analysis and measurement techniques (including possibly ITIL, CMMi, or others relevant for the services), including the statistical process control approach used in Six Sigma.* Strong analytical ability - Excel, PowerPoint required, PowerBI preferred* Track record of preparing and presenting key messages to senior leaders* Detailed knowledge of performance measures and the impact on organizational performance* Detailed understanding and business knowledge of all in scope towers preferred* Problem determination and root cause analysis* Project Management and Negotiation skills
ADM requires the successful completion of a background check.
REF:101490BR
**#IncludingYou**
Diversity, equity, inclusion and belonging are cornerstones of ADM's efforts to continue innovating, driving growth, and delivering outstanding performance. We are committed to attracting and retaining a diverse workforce and create welcoming, truly inclusive work environments - environments that enable every ADM colleague to feel comfortable on the job, make meaningful contributions to our success, and grow their career. We respect and value the unique backgrounds and experiences that each person can bring to ADM because we know that diversity of perspectives makes us better, together.
We welcome everyone to apply. We are committed to ensuring all qualified applicants receive consideration for employment regardless of race, color, ethnicity, disability, religion, national origin, language, gender, gender identity, gender expression, marital status, sexual orientation, age, protected veteran status, or any other characteristic protected by lawTo apply please click on APPLY TO THIS POSITIONJob Post Date: 10/11/25Here are some other jobs you may be interested in applying for.|
|
|| --- | --- || Archer Daniels Midland Company (ADM)
Erlanger, Kentucky | Archer Daniels Midland Company (ADM)
Erlanger, Kentucky || Archer Daniels Midland Company (ADM)
Erlanger, Kentucky |
|14 people are interested in this job. #J-18808-Ljbffr