DSV - Global Transport and Logistics
Operational Key Account Manager, Client Services, Air & Sea US
DSV - Global Transport and Logistics, Phoenix, Arizona, United States, 85003
Operational Key Account Manager, Client Services, Air & Sea US
Join to apply for the Operational Key Account Manager, Client Services, Air & Sea US role at DSV - Global Transport and Logistics.
Location: USA - VIRTUAL - US Arizona | Division: Air & Sea | Job Posting Title: Operational Key Account Manager, Client Services, Air & Sea US | Time Type: Full Time
Summary As a Key Account Manager in Operations at DSV, you will be responsible for managing and growing key accounts. You will work closely with clients to ensure their satisfaction and oversee the operational aspects of their shipments. You will collaborate with internal teams to provide exceptional service and meet client needs.
Key Responsibilities
Account Management: act as primary contact for key accounts as defined by branch- and regional management; penetrate the customer’s organization to identify and build relationships at all levels; work across DSV’s network and divisions to maintain and grow share of wallet; ensure rates are current, communicated to OPS and submitted to ISSC for auto rating purposes; provide clients with market insights to predict and maneuver market challenges.
Create, maintain and update SOPs
Lead client onboarding and implementation
Operational Execution: oversee day-to-day operational activities, identify risks, pain points and service gaps; lead collaboration across internal stakeholders involved with the client; respond to spot quote requests and identify upselling opportunities; ensure data quality KPIs and acceptable AR rating
Performance Review: monitor, analyze and action customer performance according to volumes and KPIs in SLA; ensure client reporting requirements are met; conduct effective client business reviews and follow up on items
Strategic Focus: facilitate contract and rate negotiations; identify new opportunities and structure deal teams; develop account plans; create and deploy bespoke logistics solutions; determine feasibility of EDI and other tech solutions to support eBooking; analyze volumes/workflows to optimize productivity and uncover cost savings; manage rate optimization and yield
Travel as necessary
Educational Background / Work Experience
Bachelor's degree in business, logistics, supply chain management, or a related field is preferred
5+ years of experience in key account management in the transportation and logistics industry is preferred
Experience with supply chain management, transportation, warehousing, and distribution
Skills & Competencies
Strong communication and interpersonal skills
Excellent problem-solving and decision-making skills
Ability to work independently and as part of a team
Strong organizational and time management skills
Knowledge of transportation and logistics industry trends and best practices
Proficient in Microsoft Office Suite; experience with TMS and CRM software preferred
Other Qualifications
Master's degree in business, logistics, supply chain management, or a related field (preferred)
Experience with international logistics and customs regulations
Experience with sales and business development
Fluent in English (written and spoken)
Computer Literacy
Proficient in Microsoft Office Suite and other relevant software
Experience with transportation management systems (TMS) and customer relationship management (CRM) software is preferred
Employment Type
Full-time
At Will Employment DSV Air & Sea Inc. employees are hired for an undefined period of time as “at will” employees. This means that an employee may be terminated for any reason, or no reason at all, at any time, provided the discharge does not violate any law. Also, each employee has the right to terminate employment at any time. Montana requires just cause for termination.
Compensation & Benefits For this position, the expected base pay is: $67,500 - $97,000 / annual.
EEO Statement DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment, please contact Human Resources at hr@us.dsv.com. DSV reserves the right to defer or close a vacancy at any time.
About DSV DSV – Global transport and logistics. Read more at www.dsv.com. We are a global leader in transport and logistics with a local presence in over 80 countries and nearly 160,000 colleagues. We value inclusivity, collaboration, and the growth of talent. Start here. Go anywhere. Visit dsv.com and follow us on LinkedIn and Facebook.
Referrals increase your chances of interviewing at DSV - Global Transport and Logistics.
#J-18808-Ljbffr
Location: USA - VIRTUAL - US Arizona | Division: Air & Sea | Job Posting Title: Operational Key Account Manager, Client Services, Air & Sea US | Time Type: Full Time
Summary As a Key Account Manager in Operations at DSV, you will be responsible for managing and growing key accounts. You will work closely with clients to ensure their satisfaction and oversee the operational aspects of their shipments. You will collaborate with internal teams to provide exceptional service and meet client needs.
Key Responsibilities
Account Management: act as primary contact for key accounts as defined by branch- and regional management; penetrate the customer’s organization to identify and build relationships at all levels; work across DSV’s network and divisions to maintain and grow share of wallet; ensure rates are current, communicated to OPS and submitted to ISSC for auto rating purposes; provide clients with market insights to predict and maneuver market challenges.
Create, maintain and update SOPs
Lead client onboarding and implementation
Operational Execution: oversee day-to-day operational activities, identify risks, pain points and service gaps; lead collaboration across internal stakeholders involved with the client; respond to spot quote requests and identify upselling opportunities; ensure data quality KPIs and acceptable AR rating
Performance Review: monitor, analyze and action customer performance according to volumes and KPIs in SLA; ensure client reporting requirements are met; conduct effective client business reviews and follow up on items
Strategic Focus: facilitate contract and rate negotiations; identify new opportunities and structure deal teams; develop account plans; create and deploy bespoke logistics solutions; determine feasibility of EDI and other tech solutions to support eBooking; analyze volumes/workflows to optimize productivity and uncover cost savings; manage rate optimization and yield
Travel as necessary
Educational Background / Work Experience
Bachelor's degree in business, logistics, supply chain management, or a related field is preferred
5+ years of experience in key account management in the transportation and logistics industry is preferred
Experience with supply chain management, transportation, warehousing, and distribution
Skills & Competencies
Strong communication and interpersonal skills
Excellent problem-solving and decision-making skills
Ability to work independently and as part of a team
Strong organizational and time management skills
Knowledge of transportation and logistics industry trends and best practices
Proficient in Microsoft Office Suite; experience with TMS and CRM software preferred
Other Qualifications
Master's degree in business, logistics, supply chain management, or a related field (preferred)
Experience with international logistics and customs regulations
Experience with sales and business development
Fluent in English (written and spoken)
Computer Literacy
Proficient in Microsoft Office Suite and other relevant software
Experience with transportation management systems (TMS) and customer relationship management (CRM) software is preferred
Employment Type
Full-time
At Will Employment DSV Air & Sea Inc. employees are hired for an undefined period of time as “at will” employees. This means that an employee may be terminated for any reason, or no reason at all, at any time, provided the discharge does not violate any law. Also, each employee has the right to terminate employment at any time. Montana requires just cause for termination.
Compensation & Benefits For this position, the expected base pay is: $67,500 - $97,000 / annual.
EEO Statement DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment, please contact Human Resources at hr@us.dsv.com. DSV reserves the right to defer or close a vacancy at any time.
About DSV DSV – Global transport and logistics. Read more at www.dsv.com. We are a global leader in transport and logistics with a local presence in over 80 countries and nearly 160,000 colleagues. We value inclusivity, collaboration, and the growth of talent. Start here. Go anywhere. Visit dsv.com and follow us on LinkedIn and Facebook.
Referrals increase your chances of interviewing at DSV - Global Transport and Logistics.
#J-18808-Ljbffr