Haidlen Ford
EXPERIENCED SERVICE ADVISOR - Ford trained preferred
Haidlen Ford, Oakdale, California, United States, 95361
EXPERIENCED SERVICE ADVISOR - Ford trained preferred
Responsibilities
Determine costs and completion date. Communicate repair time to customer. Analyze progress to ensure efficiency and high quality. Delegate jobs to technicians based on skill level and available resources. A_ ascertain correct part numbers on repair orders and assist the parts department in pulling and posting parts prior to the start of the job. Do not make commitments to customers that cannot be met; manage customers’ expectations so they are realistic. Aid the service department manager in establishing and maintaining a proficient service department with excellent customer satisfaction. When needed, assist technicians who are having trouble completing service work. Perform estimates for wreck and internal repairs. Complete cashier transactions when needed. Adhere to procedures for timely and proficient dealing of warranty items such as correct storage. Become familiar and proficient with all phases of the computer system needed for parts and service management. Start and finalize repair orders for warranty, customer paid, and internal repair. Deal with customer complaints reasonably, demonstrating a positive attitude and empathy, and showing commitment to excellent customer service. Greet customers promptly and in a considerate and friendly manner. Conduct telephone transactions courteously and efficiently. Provide excellent customer service for all customers both external and internal. Sell supplementary services by notifying the customer of service specials or additional work that is needed on their vehicle. Notify customers of any delays, changes, or additional work that is required. Confer special attention on repeat repairs to ensure the issue is corrected. Qualifications
Minimum 2 years dealership experience needed. Ford dealership history is a major plus. Education: High school diploma or the equivalent; or one to three years related experience and/or training; or equivalent combination of education and experience. Licenses: Driver's License. Ability to read, comprehend, and follow instructions. Professional personal appearance. Excellent communication skills. Ability to meet company production and quality standards. Physical Requirements
Surroundings: Move throughout the company facility for most of the shift. Spending time outdoors in the weather and elements. Sitting: on a regular basis. Standing: on a regular basis. Walking: on a regular basis. Bending, twisting and/or stooping: on a regular basis. Kneeling and/or squatting: on a regular basis. Lifting: 5 lbs to 50 lbs on a regular basis. Reaching and/or lifting overhead: on a regular basis. Climbing into large trucks. Repetitive hand/finger movement and grasping/grabbing with hands on a regular basis. Pushing and pulling on a regular basis. Seniority level
Mid-Senior level Employment type
Full-time Job function
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Responsibilities
Determine costs and completion date. Communicate repair time to customer. Analyze progress to ensure efficiency and high quality. Delegate jobs to technicians based on skill level and available resources. A_ ascertain correct part numbers on repair orders and assist the parts department in pulling and posting parts prior to the start of the job. Do not make commitments to customers that cannot be met; manage customers’ expectations so they are realistic. Aid the service department manager in establishing and maintaining a proficient service department with excellent customer satisfaction. When needed, assist technicians who are having trouble completing service work. Perform estimates for wreck and internal repairs. Complete cashier transactions when needed. Adhere to procedures for timely and proficient dealing of warranty items such as correct storage. Become familiar and proficient with all phases of the computer system needed for parts and service management. Start and finalize repair orders for warranty, customer paid, and internal repair. Deal with customer complaints reasonably, demonstrating a positive attitude and empathy, and showing commitment to excellent customer service. Greet customers promptly and in a considerate and friendly manner. Conduct telephone transactions courteously and efficiently. Provide excellent customer service for all customers both external and internal. Sell supplementary services by notifying the customer of service specials or additional work that is needed on their vehicle. Notify customers of any delays, changes, or additional work that is required. Confer special attention on repeat repairs to ensure the issue is corrected. Qualifications
Minimum 2 years dealership experience needed. Ford dealership history is a major plus. Education: High school diploma or the equivalent; or one to three years related experience and/or training; or equivalent combination of education and experience. Licenses: Driver's License. Ability to read, comprehend, and follow instructions. Professional personal appearance. Excellent communication skills. Ability to meet company production and quality standards. Physical Requirements
Surroundings: Move throughout the company facility for most of the shift. Spending time outdoors in the weather and elements. Sitting: on a regular basis. Standing: on a regular basis. Walking: on a regular basis. Bending, twisting and/or stooping: on a regular basis. Kneeling and/or squatting: on a regular basis. Lifting: 5 lbs to 50 lbs on a regular basis. Reaching and/or lifting overhead: on a regular basis. Climbing into large trucks. Repetitive hand/finger movement and grasping/grabbing with hands on a regular basis. Pushing and pulling on a regular basis. Seniority level
Mid-Senior level Employment type
Full-time Job function
Other Industries Advertising Services
#J-18808-Ljbffr