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About the job Customer Service Specialist
Position Type : Full Time
Education Level : High School
Job Shift : 2nd Shift (Monday - Thursday 4 : 30pm - 3 : 00am)
Job Category : Customer service
Summary The successful candidate will be responsible for managing all aspects of orders processing, fulfillment and customer services. Ensure timely respond to internal / external customers requests and achieve customer satisfaction goals.
Daily Responsibilities 90% of Job
Assist in the daily aspects of order processing, fulfillment, and customer service.
Provide quick and accurate responses to interoffice emails and emails from customers.
Assist in generating reports.
Work with different departments, like receiving, depot, planner and shipping to fulfill the customers requests on timely manner.
Provide estimate delivery time if the request cant be made on time
Assist to verify OSD & exception handling cases to feedback to customer.
Other duties as assigned.
Warehouse Efficiencies 5% of Job
Builds and maintains a work environment that is positive and is supported by open feedback and two-way communications at all levels.
Keeps warehouse organized and clean at all times.
Lift and move trays up to 20 lbs
Team Building / Leadership 5% of Job
Responsible for maintaining a positive work environment while supporting the companys culture.
Responsible for fostering a healthy and safe work environment, focusing on the well-being of all associates.
Qualifications Education and / or Experience
High school graduate or equivalent.
Should have at least one year of general office experience. Prefer one to two years of customer service experience.
Intermediate computer experience is required.
Medium and above Excel skill for data analysis.
Essential Skills
Works well with a team and exhibits effective communication skills essential to providing instructions and suggestions about order processing flows to all associates including management.
Pays close attention to detail to identify order discrepancies and resolve issues with variances.
Possesses clear knowledge of computer ordering systems and has ability to navigate and troubleshoot computer systems as necessary.
Needs to be hands-on with ambition and drive to succeed - Makes things happen.
Goal oriented and must be accustomed to achieving results through team-work.
Bilingual (English / Spanish) is a plus.
Competencies
Shows determination to achieve excellent results
Finds better ways
Demands top performance
Inspires commitment
Proactive
Working Conditions Must be able to tolerate moderate to high noise levels in a warehouse environment. Office and outside environmental conditions found in the warehouse, hot in the summer, cold in the winter. Individuals may need to walk for an extensive period of time while working and walking the facilities; to reach over shoulder heights; bend or stoop below the waist; repetitive wrist, hand, or finger movement.
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Position Type : Full Time
Education Level : High School
Job Shift : 2nd Shift (Monday - Thursday 4 : 30pm - 3 : 00am)
Job Category : Customer service
Summary The successful candidate will be responsible for managing all aspects of orders processing, fulfillment and customer services. Ensure timely respond to internal / external customers requests and achieve customer satisfaction goals.
Daily Responsibilities 90% of Job
Assist in the daily aspects of order processing, fulfillment, and customer service.
Provide quick and accurate responses to interoffice emails and emails from customers.
Assist in generating reports.
Work with different departments, like receiving, depot, planner and shipping to fulfill the customers requests on timely manner.
Provide estimate delivery time if the request cant be made on time
Assist to verify OSD & exception handling cases to feedback to customer.
Other duties as assigned.
Warehouse Efficiencies 5% of Job
Builds and maintains a work environment that is positive and is supported by open feedback and two-way communications at all levels.
Keeps warehouse organized and clean at all times.
Lift and move trays up to 20 lbs
Team Building / Leadership 5% of Job
Responsible for maintaining a positive work environment while supporting the companys culture.
Responsible for fostering a healthy and safe work environment, focusing on the well-being of all associates.
Qualifications Education and / or Experience
High school graduate or equivalent.
Should have at least one year of general office experience. Prefer one to two years of customer service experience.
Intermediate computer experience is required.
Medium and above Excel skill for data analysis.
Essential Skills
Works well with a team and exhibits effective communication skills essential to providing instructions and suggestions about order processing flows to all associates including management.
Pays close attention to detail to identify order discrepancies and resolve issues with variances.
Possesses clear knowledge of computer ordering systems and has ability to navigate and troubleshoot computer systems as necessary.
Needs to be hands-on with ambition and drive to succeed - Makes things happen.
Goal oriented and must be accustomed to achieving results through team-work.
Bilingual (English / Spanish) is a plus.
Competencies
Shows determination to achieve excellent results
Finds better ways
Demands top performance
Inspires commitment
Proactive
Working Conditions Must be able to tolerate moderate to high noise levels in a warehouse environment. Office and outside environmental conditions found in the warehouse, hot in the summer, cold in the winter. Individuals may need to walk for an extensive period of time while working and walking the facilities; to reach over shoulder heights; bend or stoop below the waist; repetitive wrist, hand, or finger movement.
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