Transcom
Technical and Customer Experience Advisor - Work From Home - US
Transcom, Columbia, South Carolina, United States
Overview
Location: Work at Home Job ID: 4951 Job Category: Technical Support Agent Language Requirement: English Description & Requirements Description
Do you love exploring the ways technology helps you do all your favorite things? Do you love helping people and sharing your knowledge? Do you want to grow your career with a company that rewards your hard work? Do you want to improve your work / life balance and work from the comfort of your home? What's in it for YOU! $17.31 USD Starting Pay Plus performance-based incentives each month, earning potential Pay increases with continuous learning and advancement to new tiers of support Pay options to meet your needs: Daily Pay, Bi-Weekly Pay, Direct Deposit, and Pay Cards Health Benefits for you and your family, including: medical, dental, vision 401(k) Investment options with employer match opportunities Paid Vacation Time Computer Equipment Provided 100% REMOTE - Work-at-Home, including training Great Work/Life Balance while developing your career Position as a Transcom employee (not an independent contractor) Ability to develop your skills and grow your career An opportunity to work for a company passionate about people Join our Transcom Family as a Technical and Customer Experience Advisor! You'll be the friendly voice of our Telecommunications client to support their customers with smartphones, tablets, and computers. As a Technical and Customer Experience Advisor, you'll listen to the caller and use your technical expertise, and passion for outstanding customer service, to answer questions about products and services, or troubleshoot technical issues to find solutions. In addition, customers may also have questions about services on their account, need help enrolling in or canceling a service, or disputing a charge. Call samples (for reference): Call Sample 1: dreambroker.com/channel/63uahzra/o30vts80 Call Sample 2: dreambroker.com/channel/63uahzra/3blz915a Call Sample 3: dreambroker.com/channel/x6ojqbah/epzdpz7d Call Sample 4: dreambroker.com/channel/ysuhmltn/h08g77lv What we are looking for
Engage with callers, actively listen, analyze, and isolate tech issues Navigate multiple applications to research solutions Multitask in systems while providing step-by-step instructions with accuracy and timeliness Provide conflict resolution and handle frustrated customers with service orientation and social perceptiveness Work independently in a virtual environment from home Adhere to a full-time schedule and handle high-volume inbound calls Maintain professional demeanor on a desk with an approved headset Requirements The following items are mandatory pre-employment requirements and/or skills to be successful in this role. These are skills to be used daily for the full shift. At least 18 years or older High School Diploma, or equivalent Able to successfully pass a criminal background check Able to work a full-time work week of 32-40 hours, with overtime opportunities as needed Able to maintain 100% strict adherence to the assigned schedule Able to work a variety of shifts including evenings, weekends, and holidays Able to work full-time hours, with reliable attendance, as outlined in the assigned schedule Strong computer knowledge, including ability to type at least 30 wpm Excellent English written and verbal communication skills Courtious and friendly with high professionalism Willingness to follow procedures and adhere to policies Able to communicate information clearly and exchange accurate information Able to multitask applications while talking to customers Able to thrive in a fast-paced, time-pressured environment Able to actively listen to customer needs and demonstrate empathy Experience handling high-frequency of conflict situations and upset customers, preferred Ability to sit, reach, communicate, type, read, multi-task, and concentrate for extended periods Able to use hands to handle, control, or feel objects Experience reviewing financial transactions and assisting customers with enrolling or canceling a service, or disputing a charge, preferred Experience in a technical support role or troubleshooting technical issues, preferred Previous call center and/or work-from-home experience, preferred Location & Work Environment Location Requirements: Must live and work in one of the following states: AL, AR, FL, GA, ID, IN, IA, KS, KY, LA, MO, MS, NE, NH, NC, ND, OH, OK, SC, SD, TN, TX, UT, VA, WI, WV. Note: We have a site in Greenville, South Carolina. We cannot accept remote applicants within 50 miles of the Greenville site. Work at Home Requirements: Transcom provides an all-in-one computer, monitor, and headset. You must have a secure, quiet, distraction-free work environment with no conflicting responsibilities during your shift. Your home office must be a private room with a door. Your monitor should not face a window if the office is on a ground floor. Internet must be hardwired (DSL, Fiber, or Cable) with minimum speeds: download 20 Mbps, upload 3 Mbps, ping
What Life at Transcom is like! Transcom is a global customer experience specialist with 30,000+ agents across 90 contact centers in 28 countries, delivering services in 33 languages. We currently hire remote employees in 26 states and 3 Canadian provinces. We are recognized by FlexJobs as a top remote company to watch in 2025. At Transcom, we are dedicated to clients and colleagues. We value teamwork, support, and ongoing development. You are included from day one, and the right mindset can take you far with us. We are the voice of our clients. We are Transcom. We care about people and look forward to meeting you.
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Location: Work at Home Job ID: 4951 Job Category: Technical Support Agent Language Requirement: English Description & Requirements Description
Do you love exploring the ways technology helps you do all your favorite things? Do you love helping people and sharing your knowledge? Do you want to grow your career with a company that rewards your hard work? Do you want to improve your work / life balance and work from the comfort of your home? What's in it for YOU! $17.31 USD Starting Pay Plus performance-based incentives each month, earning potential Pay increases with continuous learning and advancement to new tiers of support Pay options to meet your needs: Daily Pay, Bi-Weekly Pay, Direct Deposit, and Pay Cards Health Benefits for you and your family, including: medical, dental, vision 401(k) Investment options with employer match opportunities Paid Vacation Time Computer Equipment Provided 100% REMOTE - Work-at-Home, including training Great Work/Life Balance while developing your career Position as a Transcom employee (not an independent contractor) Ability to develop your skills and grow your career An opportunity to work for a company passionate about people Join our Transcom Family as a Technical and Customer Experience Advisor! You'll be the friendly voice of our Telecommunications client to support their customers with smartphones, tablets, and computers. As a Technical and Customer Experience Advisor, you'll listen to the caller and use your technical expertise, and passion for outstanding customer service, to answer questions about products and services, or troubleshoot technical issues to find solutions. In addition, customers may also have questions about services on their account, need help enrolling in or canceling a service, or disputing a charge. Call samples (for reference): Call Sample 1: dreambroker.com/channel/63uahzra/o30vts80 Call Sample 2: dreambroker.com/channel/63uahzra/3blz915a Call Sample 3: dreambroker.com/channel/x6ojqbah/epzdpz7d Call Sample 4: dreambroker.com/channel/ysuhmltn/h08g77lv What we are looking for
Engage with callers, actively listen, analyze, and isolate tech issues Navigate multiple applications to research solutions Multitask in systems while providing step-by-step instructions with accuracy and timeliness Provide conflict resolution and handle frustrated customers with service orientation and social perceptiveness Work independently in a virtual environment from home Adhere to a full-time schedule and handle high-volume inbound calls Maintain professional demeanor on a desk with an approved headset Requirements The following items are mandatory pre-employment requirements and/or skills to be successful in this role. These are skills to be used daily for the full shift. At least 18 years or older High School Diploma, or equivalent Able to successfully pass a criminal background check Able to work a full-time work week of 32-40 hours, with overtime opportunities as needed Able to maintain 100% strict adherence to the assigned schedule Able to work a variety of shifts including evenings, weekends, and holidays Able to work full-time hours, with reliable attendance, as outlined in the assigned schedule Strong computer knowledge, including ability to type at least 30 wpm Excellent English written and verbal communication skills Courtious and friendly with high professionalism Willingness to follow procedures and adhere to policies Able to communicate information clearly and exchange accurate information Able to multitask applications while talking to customers Able to thrive in a fast-paced, time-pressured environment Able to actively listen to customer needs and demonstrate empathy Experience handling high-frequency of conflict situations and upset customers, preferred Ability to sit, reach, communicate, type, read, multi-task, and concentrate for extended periods Able to use hands to handle, control, or feel objects Experience reviewing financial transactions and assisting customers with enrolling or canceling a service, or disputing a charge, preferred Experience in a technical support role or troubleshooting technical issues, preferred Previous call center and/or work-from-home experience, preferred Location & Work Environment Location Requirements: Must live and work in one of the following states: AL, AR, FL, GA, ID, IN, IA, KS, KY, LA, MO, MS, NE, NH, NC, ND, OH, OK, SC, SD, TN, TX, UT, VA, WI, WV. Note: We have a site in Greenville, South Carolina. We cannot accept remote applicants within 50 miles of the Greenville site. Work at Home Requirements: Transcom provides an all-in-one computer, monitor, and headset. You must have a secure, quiet, distraction-free work environment with no conflicting responsibilities during your shift. Your home office must be a private room with a door. Your monitor should not face a window if the office is on a ground floor. Internet must be hardwired (DSL, Fiber, or Cable) with minimum speeds: download 20 Mbps, upload 3 Mbps, ping
What Life at Transcom is like! Transcom is a global customer experience specialist with 30,000+ agents across 90 contact centers in 28 countries, delivering services in 33 languages. We currently hire remote employees in 26 states and 3 Canadian provinces. We are recognized by FlexJobs as a top remote company to watch in 2025. At Transcom, we are dedicated to clients and colleagues. We value teamwork, support, and ongoing development. You are included from day one, and the right mindset can take you far with us. We are the voice of our clients. We are Transcom. We care about people and look forward to meeting you.
#J-18808-Ljbffr