JENOPTIK Smart Mobility Solutions
Bilingual Customer Service Representative
JENOPTIK Smart Mobility Solutions, Florida, New York, United States
Corporate Recruiter at JENOPTIK Optical Systems
The Customer Service Specialist is responsible for being a working leader in providing information and services to all customers for any traffic violations.
Responsibilities
Reviewing traffic violations
Processing payments
Maintaining working knowledge of customer rules and regulations
Ensure work is completed in accordance with local rules
Providing a one stop resolution to customer enquiries
In addition to normal processing / production duties, Customer Service Specialists are responsible for the following activities of their assigned department(s)
Monitor service request workflow (Fresh Desk Tickets)
Assist with processing of backlog and incoming service requests within the department
Guide / Assist with the creation, maintenance, validation, and communication/use of Knowledge Management Materials (Training Documents, SOPs, Checklists, Job Aids, Matrices etc.)
Assist in special assignments and projects as needed
Review outgoing transactions for accuracy, identify, document and correct errors, provide defect completion, elevate to management as needed
Assist in root cause analysis (RCA) creation / documentation as needed
Other duties as assigned by Management
Works well in a team environment and can work with individuals from all business areas
Executes all duties with follow-through and professionalism, demonstrating a high level of business ethics
Requirements
Dual language, fluent in English and Spanish is required.
High School Diploma or GED equivalent
Minimum 2 years prior experience in similar role essential
Intermediate knowledge of Microsoft Office products (Excel, Word, Power Point)
Ability to pass state background checks
Capable of learning internal proprietary computer software applications
Effective communication skills, both written and verbal
Position located in Jupiter, Florida
Must possess “soft skills”: personal effectiveness, creative problem solving, strategic thinking
Minimum 30 words per minute typing skills
Maintain strict confidentiality on all matters
Desired
Degree level education
Experience in Zendesk
Experience in SAP, or other ERP/MRP database desired
Physical Requirements The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use of hands or fingers to handle, or feel objects, tools or controls and keyboarding; reach with hands and arms; climb stairs and ladders; balance; stoop, kneel, crouch or crawl; talk and hear.
Benefits
Medical insurance
Vision insurance
401(k)
Paid maternity leave
Paid paternity leave
Tuition assistance
Disability insurance
#J-18808-Ljbffr
Responsibilities
Reviewing traffic violations
Processing payments
Maintaining working knowledge of customer rules and regulations
Ensure work is completed in accordance with local rules
Providing a one stop resolution to customer enquiries
In addition to normal processing / production duties, Customer Service Specialists are responsible for the following activities of their assigned department(s)
Monitor service request workflow (Fresh Desk Tickets)
Assist with processing of backlog and incoming service requests within the department
Guide / Assist with the creation, maintenance, validation, and communication/use of Knowledge Management Materials (Training Documents, SOPs, Checklists, Job Aids, Matrices etc.)
Assist in special assignments and projects as needed
Review outgoing transactions for accuracy, identify, document and correct errors, provide defect completion, elevate to management as needed
Assist in root cause analysis (RCA) creation / documentation as needed
Other duties as assigned by Management
Works well in a team environment and can work with individuals from all business areas
Executes all duties with follow-through and professionalism, demonstrating a high level of business ethics
Requirements
Dual language, fluent in English and Spanish is required.
High School Diploma or GED equivalent
Minimum 2 years prior experience in similar role essential
Intermediate knowledge of Microsoft Office products (Excel, Word, Power Point)
Ability to pass state background checks
Capable of learning internal proprietary computer software applications
Effective communication skills, both written and verbal
Position located in Jupiter, Florida
Must possess “soft skills”: personal effectiveness, creative problem solving, strategic thinking
Minimum 30 words per minute typing skills
Maintain strict confidentiality on all matters
Desired
Degree level education
Experience in Zendesk
Experience in SAP, or other ERP/MRP database desired
Physical Requirements The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use of hands or fingers to handle, or feel objects, tools or controls and keyboarding; reach with hands and arms; climb stairs and ladders; balance; stoop, kneel, crouch or crawl; talk and hear.
Benefits
Medical insurance
Vision insurance
401(k)
Paid maternity leave
Paid paternity leave
Tuition assistance
Disability insurance
#J-18808-Ljbffr