NYC Department of Health and Mental Hygiene
Help Desk Associate
NYC Department of Health and Mental Hygiene, All Saints Village, Missouri, United States
CLERICAL ASSOCIATE - 10251
Overview The Early Intervention Program (EIP) is a comprehensive interagency program that supports infants and children with developmental delays in their efforts to realize their full potential. It reduces the likelihood of delays among at-risk children, assists and empowers families to meet their child\'s and their own needs, and entitles children, regardless of race, ethnicity or income to services through the program.
Position Summary Reporting to the Help Desk Supervisor and under the supervision of the Director of EI Systems, the Help Desk Associate will provide support to New York City Early Intervention providers by monitoring the submission of evaluations, consulting with borough offices to resolve complex issues that may affect timely delivery of service, providing technical assistance to EI Hub internal and external users, processing actions in the EI Hub, and working closely with external stakeholders to ensure continuity of service delivery.
Job Duties And Responsibilities
Respond to requests for technical assistance “live”, via phone, electronically related to the program database. Advise users of the appropriate action/s to follow.
Complete data entry activities for the timely submission of case information into appropriate program databases.
Provide community outreach to obtain information pertinent to service authorizations to complete required data entry activities.
Research and resolve billing issues using the program database and other available resources.
Analyze the program database using standard resolution procedures (includes tracking calls and monitoring cases) to determine outcomes.
Liaise and collaborate with state entities, as well as interdepartmental units to resolve billing and systemic issues in the program database.
Complete special projects as assigned.
Why You Should Work For Us
Benefits: City employees are entitled to unmatched benefits such as:
a premium-free health insurance plan that saves employees over $10K annually, per a 2024 assessment.
additional health, fitness, and financial benefits may be available based on the position’s associated union/benefit fund.
a public sector defined benefit pension plan with steady monthly payments in retirement.
a tax-deferred savings program
a robust Worksite Wellness Program that offers resources and opportunities to keep you healthy while serving New Yorkers.
Work From Home Policy: Depending on your position, you may be able to work up to two days during the week from home.
Job Security - you could enjoy more job security compared to private sector employment and be able to contribute to making NYC a healthy place to live and work.
Commitment To Equity The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual\'s sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy. The NYC Health Department is an inclusive equal opportunity employer committed to providing access and reasonable accommodation to all individuals. To request reasonable accommodation to participate in the job application or interview process, contact Sye-Eun Ahn, Director of the Office of Equal Employment Opportunity, at sahn1@health.nyc.gov or 347-396-6549.
Qualifications Minimum Qualifications
Qualification Requirements
A four-year high school diploma or its educational equivalent approved by a State\'s department of education or a recognized accrediting organization and one year of satisfactory clerical experience.
Skills Requirement
Keyboard familiarity with the ability to type at a minimum of 100 key strokes (20 words) per minute.
Preferred Skills
Baccalaureate degree from an accredited college and two years of experience in community work or community centered activities in an area related to the duties described above, or high school graduation or equivalent with six years of experience in community work or community centered activities in an area related to the duties described above, or education and/or experience which is equivalent to 1 or 2 above. All candidates must have at least one year of experience as described in 1 above.
Excellent telephone, computer and writing skills. Good communication and organizational skills; ability to work under pressure and meet deadlines is a plus.
Aptitude to accurately type 45 wpm.
Proficient in Microsoft Office: Excel, Word, Outlook.
55a Program This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.
Public Service Loan Forgiveness As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education\'s website at https://studentaid.gov/pslf/.
Residency Requirement New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.
Additional Information The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual\'s sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.
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Overview The Early Intervention Program (EIP) is a comprehensive interagency program that supports infants and children with developmental delays in their efforts to realize their full potential. It reduces the likelihood of delays among at-risk children, assists and empowers families to meet their child\'s and their own needs, and entitles children, regardless of race, ethnicity or income to services through the program.
Position Summary Reporting to the Help Desk Supervisor and under the supervision of the Director of EI Systems, the Help Desk Associate will provide support to New York City Early Intervention providers by monitoring the submission of evaluations, consulting with borough offices to resolve complex issues that may affect timely delivery of service, providing technical assistance to EI Hub internal and external users, processing actions in the EI Hub, and working closely with external stakeholders to ensure continuity of service delivery.
Job Duties And Responsibilities
Respond to requests for technical assistance “live”, via phone, electronically related to the program database. Advise users of the appropriate action/s to follow.
Complete data entry activities for the timely submission of case information into appropriate program databases.
Provide community outreach to obtain information pertinent to service authorizations to complete required data entry activities.
Research and resolve billing issues using the program database and other available resources.
Analyze the program database using standard resolution procedures (includes tracking calls and monitoring cases) to determine outcomes.
Liaise and collaborate with state entities, as well as interdepartmental units to resolve billing and systemic issues in the program database.
Complete special projects as assigned.
Why You Should Work For Us
Benefits: City employees are entitled to unmatched benefits such as:
a premium-free health insurance plan that saves employees over $10K annually, per a 2024 assessment.
additional health, fitness, and financial benefits may be available based on the position’s associated union/benefit fund.
a public sector defined benefit pension plan with steady monthly payments in retirement.
a tax-deferred savings program
a robust Worksite Wellness Program that offers resources and opportunities to keep you healthy while serving New Yorkers.
Work From Home Policy: Depending on your position, you may be able to work up to two days during the week from home.
Job Security - you could enjoy more job security compared to private sector employment and be able to contribute to making NYC a healthy place to live and work.
Commitment To Equity The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual\'s sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy. The NYC Health Department is an inclusive equal opportunity employer committed to providing access and reasonable accommodation to all individuals. To request reasonable accommodation to participate in the job application or interview process, contact Sye-Eun Ahn, Director of the Office of Equal Employment Opportunity, at sahn1@health.nyc.gov or 347-396-6549.
Qualifications Minimum Qualifications
Qualification Requirements
A four-year high school diploma or its educational equivalent approved by a State\'s department of education or a recognized accrediting organization and one year of satisfactory clerical experience.
Skills Requirement
Keyboard familiarity with the ability to type at a minimum of 100 key strokes (20 words) per minute.
Preferred Skills
Baccalaureate degree from an accredited college and two years of experience in community work or community centered activities in an area related to the duties described above, or high school graduation or equivalent with six years of experience in community work or community centered activities in an area related to the duties described above, or education and/or experience which is equivalent to 1 or 2 above. All candidates must have at least one year of experience as described in 1 above.
Excellent telephone, computer and writing skills. Good communication and organizational skills; ability to work under pressure and meet deadlines is a plus.
Aptitude to accurately type 45 wpm.
Proficient in Microsoft Office: Excel, Word, Outlook.
55a Program This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.
Public Service Loan Forgiveness As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education\'s website at https://studentaid.gov/pslf/.
Residency Requirement New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.
Additional Information The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual\'s sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.
#J-18808-Ljbffr