Transcom
Technical and Customer Experience Advisor - Work From Home - US
Transcom, Salt Lake City, Utah, United States
Overview
Job ID: 4951
Location: Work at Home
Job Category: Technical Support Agent
Language Requirement: English
Description Join our Transcom Family as a Technical and Customer Experience Advisor! You'll be the friendly voice of our Telecommunications client to support their customers with smartphones, tablets, and computers. As a Technical and Customer Experience Advisor, you'll listen to the caller and use your technical expertise, and passion for outstanding customer service, to answer questions about products and services, or troubleshoot technical issues to find solutions. In addition, customers may also have questions about services on their account, need help enrolling in or canceling a service, or disputing a charge.
Call samples: https://dreambroker.com/channel/63uahzra/o30vts80 • https://dreambroker.com/channel/63uahzra/3blz915a • https://dreambroker.com/channel/x6ojqbah/epzdpz7d • https://dreambroker.com/channel/ysuhmltn/h08g77lv
What we are looking for
Engage with callers, actively listen, analyze, and isolate tech issues
Navigate multiple applications to research solutions
Multitask in systems while providing step-by-step instructions with accuracy and timeliness
Provide conflict resolution and navigate frustrated customer situations with service orientation
Work independently in a virtual, work-from-home environment
Adhere to a full-time schedule handling high-volume inbound calls
Sit at a desk and wear an approved headset for the duration of a full-time shift
Requirements The following items are mandatory pre-employment requirements and/or skills to be successful in this role:
At least 18 years or older
High School Diploma or equivalent
Able to successfully pass a criminal background check
Able to work a full-time work week of 32-40 hours with overtime opportunities as needed
Able to maintain 100% adherence to the assigned schedule
Able to work a variety of shifts including evenings, weekends, and holidays
Able to work full-time hours with reliable attendance as outlined in the schedule
Strong computer knowledge and ability to type at least 30 wpm
Excellent English written and verbal communication skills
Courteous and professional demeanor
Willingness to follow procedures and adhere to policies
Ability to communicate information clearly and exchange accurate information
Able to multitask applications while talking to customers
Able to thrive in a fast-paced, time-pressured environment
Able to listen actively and demonstrate empathy
Experience reviewing financial transactions and assisting customers with enrolling/canceling services or disputing charges (preferred)
Experience in a technical support role or troubleshooting technical issues (preferred)
Previous call center and/or work-from-home experience (preferred)
Location & Work-From-Home Requirements Location:
Must live and work in one of the following states: AL, AR, FL, GA, ID, IN, IA, KS, KY, LA, MO, MS, NE, NH, NC, ND, OH, OK, SC, SD, TN, TX, UT, VA, WI, WV. We have a site in Greenville, South Carolina and cannot accept remote applicants within 50 miles of the Greenville site.
Work at Home requirements:
Transcom provides a computer, monitor, and headset. The computer includes a built-in webcam required for training and meetings.
A secure, quiet, distraction-free work environment during the scheduled shift.
A private home office with a door (not a shared space).
Monitor must not face a window if the office is on a ground floor.
Hardwired internet (DSL, Fiber, or Cable) with Ethernet; no dial-up, wireless, mobile hotspot, or satellite.
Minimum speed: download 20 Mbps, upload 3 Mbps, ping
You may need a personal computer to complete typing and internet speed assessments during the application process.
What Life at Transcom is like Transcom is a global customer experience specialist providing care, sales, technical support, and credit management services through our network of contact centers and work-at-home agents. We are 30,000+ specialists at over 90 contact centers across 28 countries, delivering services in 33 languages.
We currently hire remote employees in 26 states and 3 Canadian provinces. We’re recognized by FlexJobs as one of the Top 100 companies to watch for remote work in 2025.
We are passionate about people and look forward to meeting you!
#J-18808-Ljbffr
Location: Work at Home
Job Category: Technical Support Agent
Language Requirement: English
Description Join our Transcom Family as a Technical and Customer Experience Advisor! You'll be the friendly voice of our Telecommunications client to support their customers with smartphones, tablets, and computers. As a Technical and Customer Experience Advisor, you'll listen to the caller and use your technical expertise, and passion for outstanding customer service, to answer questions about products and services, or troubleshoot technical issues to find solutions. In addition, customers may also have questions about services on their account, need help enrolling in or canceling a service, or disputing a charge.
Call samples: https://dreambroker.com/channel/63uahzra/o30vts80 • https://dreambroker.com/channel/63uahzra/3blz915a • https://dreambroker.com/channel/x6ojqbah/epzdpz7d • https://dreambroker.com/channel/ysuhmltn/h08g77lv
What we are looking for
Engage with callers, actively listen, analyze, and isolate tech issues
Navigate multiple applications to research solutions
Multitask in systems while providing step-by-step instructions with accuracy and timeliness
Provide conflict resolution and navigate frustrated customer situations with service orientation
Work independently in a virtual, work-from-home environment
Adhere to a full-time schedule handling high-volume inbound calls
Sit at a desk and wear an approved headset for the duration of a full-time shift
Requirements The following items are mandatory pre-employment requirements and/or skills to be successful in this role:
At least 18 years or older
High School Diploma or equivalent
Able to successfully pass a criminal background check
Able to work a full-time work week of 32-40 hours with overtime opportunities as needed
Able to maintain 100% adherence to the assigned schedule
Able to work a variety of shifts including evenings, weekends, and holidays
Able to work full-time hours with reliable attendance as outlined in the schedule
Strong computer knowledge and ability to type at least 30 wpm
Excellent English written and verbal communication skills
Courteous and professional demeanor
Willingness to follow procedures and adhere to policies
Ability to communicate information clearly and exchange accurate information
Able to multitask applications while talking to customers
Able to thrive in a fast-paced, time-pressured environment
Able to listen actively and demonstrate empathy
Experience reviewing financial transactions and assisting customers with enrolling/canceling services or disputing charges (preferred)
Experience in a technical support role or troubleshooting technical issues (preferred)
Previous call center and/or work-from-home experience (preferred)
Location & Work-From-Home Requirements Location:
Must live and work in one of the following states: AL, AR, FL, GA, ID, IN, IA, KS, KY, LA, MO, MS, NE, NH, NC, ND, OH, OK, SC, SD, TN, TX, UT, VA, WI, WV. We have a site in Greenville, South Carolina and cannot accept remote applicants within 50 miles of the Greenville site.
Work at Home requirements:
Transcom provides a computer, monitor, and headset. The computer includes a built-in webcam required for training and meetings.
A secure, quiet, distraction-free work environment during the scheduled shift.
A private home office with a door (not a shared space).
Monitor must not face a window if the office is on a ground floor.
Hardwired internet (DSL, Fiber, or Cable) with Ethernet; no dial-up, wireless, mobile hotspot, or satellite.
Minimum speed: download 20 Mbps, upload 3 Mbps, ping
You may need a personal computer to complete typing and internet speed assessments during the application process.
What Life at Transcom is like Transcom is a global customer experience specialist providing care, sales, technical support, and credit management services through our network of contact centers and work-at-home agents. We are 30,000+ specialists at over 90 contact centers across 28 countries, delivering services in 33 languages.
We currently hire remote employees in 26 states and 3 Canadian provinces. We’re recognized by FlexJobs as one of the Top 100 companies to watch for remote work in 2025.
We are passionate about people and look forward to meeting you!
#J-18808-Ljbffr