O'Reilly Auto Parts
Retail Service Specialist – O'Reilly Auto Parts
We are looking for a Retail Service Specialist who will support the Store Manager and Assistant Managers in areas of sales, customer service, store appearance, and store operations. This position also assumes shift management responsibilities in the absence of Assistant or Store Manager.
Compensation Pay Range $16.00 – $22.00 per hour. The actual hourly rate will equal or exceed the required minimum wage applicable to the job location. Additional compensation may include annual, quarterly performance, or premium components.
Essential Job Functions
Lead store team members in providing excellent customer service to retail and professional customers.
Supervise customer service levels on the retail showroom, ensuring team members execute customer service programs such as Related Sales, Hi5, Rock the Call, Never Say No, and Rock the Lot.
Ensure telephone is answered according to company policy.
Process buy online/ship to store, hub, store‑to‑store transfers, and DC add orders timely and notify customers upon shipment arrivals.
Handle special orders and outside purchases efficiently, following procedure and using the electronic outside purchase order ledger.
Process retail customer returns and exchanges efficiently, issue refunds accurately, and stage returned merchandise correctly.
Invoice all merchandise, including core charges and warranties, before product leaves the store.
Communicate Zipline messages and delegate image maker and merchandising tasks as assigned.
Ensure team members adhere to posted work schedules, with changes approved by management, and clock in/out per company policy.
Perform all store opening/closing duties including day‑end procedures, securing deposits, preparing bank deposits, locking doors, arming/disarming alarms, and securing delivery vehicles.
All other duties as assigned.
Skills / Education / Knowledge / Experience / Abilities Required
Strong communication skills
Ability to obtain RSS Certification
Desired
Retail sales experience, preferably in auto parts
Automotive systems and repair knowledge
ASE Certification
Fluency in multiple languages (Spanish highly desired)
Total Compensation Package
Competitive wages & paid time off
Stock purchase plan & 401(k) with employer contributions starting day one
Medical, dental, and vision insurance with optional FSA
Team member health/wellbeing programs
Tuition educational assistance programs
Opportunities for career growth
Equal Employment Opportunity Statement O'Reilly Auto Parts is an equal opportunity employer. The Company does not discriminate on the basis of race, religion, color, national origin or ancestry (including immigration status or citizenship), sex, sexual orientation, gender identity, pregnancy, age (40 and over), veteran status, uniformed service member status, physical or mental disability, genetic information or any other protected status as defined by local, state, or federal law, as applicable.
Qualified individuals with a disability may be entitled to reasonable accommodation under the Americans with Disabilities Act. If you require a reasonable accommodation during the application or employment process, please send an email to rar@oreillyauto.com or call (800) 471‑7431 option 1 and provide your requested accommodation and position details.
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Compensation Pay Range $16.00 – $22.00 per hour. The actual hourly rate will equal or exceed the required minimum wage applicable to the job location. Additional compensation may include annual, quarterly performance, or premium components.
Essential Job Functions
Lead store team members in providing excellent customer service to retail and professional customers.
Supervise customer service levels on the retail showroom, ensuring team members execute customer service programs such as Related Sales, Hi5, Rock the Call, Never Say No, and Rock the Lot.
Ensure telephone is answered according to company policy.
Process buy online/ship to store, hub, store‑to‑store transfers, and DC add orders timely and notify customers upon shipment arrivals.
Handle special orders and outside purchases efficiently, following procedure and using the electronic outside purchase order ledger.
Process retail customer returns and exchanges efficiently, issue refunds accurately, and stage returned merchandise correctly.
Invoice all merchandise, including core charges and warranties, before product leaves the store.
Communicate Zipline messages and delegate image maker and merchandising tasks as assigned.
Ensure team members adhere to posted work schedules, with changes approved by management, and clock in/out per company policy.
Perform all store opening/closing duties including day‑end procedures, securing deposits, preparing bank deposits, locking doors, arming/disarming alarms, and securing delivery vehicles.
All other duties as assigned.
Skills / Education / Knowledge / Experience / Abilities Required
Strong communication skills
Ability to obtain RSS Certification
Desired
Retail sales experience, preferably in auto parts
Automotive systems and repair knowledge
ASE Certification
Fluency in multiple languages (Spanish highly desired)
Total Compensation Package
Competitive wages & paid time off
Stock purchase plan & 401(k) with employer contributions starting day one
Medical, dental, and vision insurance with optional FSA
Team member health/wellbeing programs
Tuition educational assistance programs
Opportunities for career growth
Equal Employment Opportunity Statement O'Reilly Auto Parts is an equal opportunity employer. The Company does not discriminate on the basis of race, religion, color, national origin or ancestry (including immigration status or citizenship), sex, sexual orientation, gender identity, pregnancy, age (40 and over), veteran status, uniformed service member status, physical or mental disability, genetic information or any other protected status as defined by local, state, or federal law, as applicable.
Qualified individuals with a disability may be entitled to reasonable accommodation under the Americans with Disabilities Act. If you require a reasonable accommodation during the application or employment process, please send an email to rar@oreillyauto.com or call (800) 471‑7431 option 1 and provide your requested accommodation and position details.
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