Capital Vacations
R.O.- Hospitality Supervisor – Front Office- Stormy Point
Capital Vacations, Springfield, Missouri, us, 65897
R.O.- Hospitality Supervisor – Front Office - Stormy Point
Join to apply for the R.O.- Hospitality Supervisor – Front Office – Stormy Point role at Capital Vacations.
Opportunity for career advancement in a fast-paced, growth-oriented organization!
Below Are Just Some Of The Benefits You'll Receive
Competitive Salary
Paid Time Off and Paid Holidays
Career Growth
Medical/Dental with employer contribution
Voluntary Life Insurance, Disability, and Aflac Insurance
Company-paid life insurance and long term disability
401(k) retirement plan
Travel Perks to Resort Locations
Company Perks Program
What are you motivated by?
The Hospitality Supervisor – Front Office supervises the daily operations of the front desk, rooms control, and PBX while maintaining positive working relationships with all other departments.
Responsibilities
Supports the vision and goals of the General Manager and assists in creating and implementing new service initiatives.
Isa hands‑on leader and a visible front office team member who leads by example.
Monitors departmental service levels and acts accordingly.
Identifies areas of opportunity to improve processes and procedures to elevate the overall guest experience.
Is responsible for internal audits to ensure compliance with corporate SOPs and QA standards.
Is responsible for staff development.
Serves as Manager on Duty as needed, making decisions based on the business requirements.
Works all shifts as needed.
Is responsible for other duties as set forth by the Resort Manager, including but not limited to training, scheduling, coaching, and counseling, disciplinary action, conducting meetings, completing monthly reporting, assisting with inventory management, and leading the front office staff.
Works front desk as needed, checking guests in/out, answering phones and handling guest comments and concerns.
Assists in the management of the resort’s room matrix, discrepant reservations, and maintaining inventory.
Monitors front desk controls, cash drawers, change given, and key inventories.
Provides follow‑up of maintenance/ housekeeping requests.
Steps into any role when necessary.
Ensures the satisfaction of all guests by responding to guests needs and leading other Team Members in handling guests’ concerns.
All other duties as requested.
Qualifications
High School Diploma or GED.
Minimum 3 years of supervisory/management experience in hotel/resort operations, preferably in vacation ownership.
Exceptional communication and leadership skills.
Excellent interpersonal skills when dealing with guests, Team Members, and the general public.
Knowledge of daily operations of the front desk, reservations, and problem resolution.
Capital Vacations is an Equal Opportunity Employer. We celebrate diversity and support an inclusive workplace!
Seniority level: Mid-Senior level
Employment type: Full-time
Job function: Management
Industry: Hospitality
Referral bonuses increase your chances of interviewing at Capital Vacations by 2x.
#J-18808-Ljbffr
Opportunity for career advancement in a fast-paced, growth-oriented organization!
Below Are Just Some Of The Benefits You'll Receive
Competitive Salary
Paid Time Off and Paid Holidays
Career Growth
Medical/Dental with employer contribution
Voluntary Life Insurance, Disability, and Aflac Insurance
Company-paid life insurance and long term disability
401(k) retirement plan
Travel Perks to Resort Locations
Company Perks Program
What are you motivated by?
The Hospitality Supervisor – Front Office supervises the daily operations of the front desk, rooms control, and PBX while maintaining positive working relationships with all other departments.
Responsibilities
Supports the vision and goals of the General Manager and assists in creating and implementing new service initiatives.
Isa hands‑on leader and a visible front office team member who leads by example.
Monitors departmental service levels and acts accordingly.
Identifies areas of opportunity to improve processes and procedures to elevate the overall guest experience.
Is responsible for internal audits to ensure compliance with corporate SOPs and QA standards.
Is responsible for staff development.
Serves as Manager on Duty as needed, making decisions based on the business requirements.
Works all shifts as needed.
Is responsible for other duties as set forth by the Resort Manager, including but not limited to training, scheduling, coaching, and counseling, disciplinary action, conducting meetings, completing monthly reporting, assisting with inventory management, and leading the front office staff.
Works front desk as needed, checking guests in/out, answering phones and handling guest comments and concerns.
Assists in the management of the resort’s room matrix, discrepant reservations, and maintaining inventory.
Monitors front desk controls, cash drawers, change given, and key inventories.
Provides follow‑up of maintenance/ housekeeping requests.
Steps into any role when necessary.
Ensures the satisfaction of all guests by responding to guests needs and leading other Team Members in handling guests’ concerns.
All other duties as requested.
Qualifications
High School Diploma or GED.
Minimum 3 years of supervisory/management experience in hotel/resort operations, preferably in vacation ownership.
Exceptional communication and leadership skills.
Excellent interpersonal skills when dealing with guests, Team Members, and the general public.
Knowledge of daily operations of the front desk, reservations, and problem resolution.
Capital Vacations is an Equal Opportunity Employer. We celebrate diversity and support an inclusive workplace!
Seniority level: Mid-Senior level
Employment type: Full-time
Job function: Management
Industry: Hospitality
Referral bonuses increase your chances of interviewing at Capital Vacations by 2x.
#J-18808-Ljbffr