Universal Balancing (now part of Burke Porter, an Ascential Technologies Company)
Customer Service Project Manager
Universal Balancing (now part of Burke Porter, an Ascential Technologies Company), Grand Rapids, Michigan, us, 49528
Overview
We are seeking a Customer Service Project Manager to provide single-point contact for customers, translate project plans into measurable milestones, and ensure successful project execution in collaboration with cross-functional teams.
Responsibilities
Provide the customer with a single-point contact
Transform the project plan into measurable milestones
Communicate pertinent information to the project team
Monitor the project schedule and budget on a weekly/daily basis to ensure adherence to the plan
Chair team meetings for progress and plan evaluation
Use the BaaN computer system to enter and manage orders for parts, field service, training, repairs, and preventative maintenance
Facilitate training with internal and external teams through the product training platform
Maintain the spare parts list and pricing on the company marketplace platform
Coordinate expediting and logistics of parts required after shipment and before final acceptance to satisfy customer needs on these projects
Requirements
4-year degree in Electrical or Mechanical Engineering or equivalent experience
Minimum of 2 years’ experience in the special machine industry
Minimum of 2 years’ experience in a Project Manager role
Direct experience managing medium-to-large-scale projects with a track record of bringing projects in on time and within budget
Basic understanding of cost estimating practices and accounting principles
Knowledge of manufacturing and engineering methods used in the design of machines
Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Project Management and Information Technology
Industries: Machinery Manufacturing
Get notified about new Customer Service Project Manager jobs in
Grand Rapids, MI
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We are seeking a Customer Service Project Manager to provide single-point contact for customers, translate project plans into measurable milestones, and ensure successful project execution in collaboration with cross-functional teams.
Responsibilities
Provide the customer with a single-point contact
Transform the project plan into measurable milestones
Communicate pertinent information to the project team
Monitor the project schedule and budget on a weekly/daily basis to ensure adherence to the plan
Chair team meetings for progress and plan evaluation
Use the BaaN computer system to enter and manage orders for parts, field service, training, repairs, and preventative maintenance
Facilitate training with internal and external teams through the product training platform
Maintain the spare parts list and pricing on the company marketplace platform
Coordinate expediting and logistics of parts required after shipment and before final acceptance to satisfy customer needs on these projects
Requirements
4-year degree in Electrical or Mechanical Engineering or equivalent experience
Minimum of 2 years’ experience in the special machine industry
Minimum of 2 years’ experience in a Project Manager role
Direct experience managing medium-to-large-scale projects with a track record of bringing projects in on time and within budget
Basic understanding of cost estimating practices and accounting principles
Knowledge of manufacturing and engineering methods used in the design of machines
Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Project Management and Information Technology
Industries: Machinery Manufacturing
Get notified about new Customer Service Project Manager jobs in
Grand Rapids, MI
when they become available.
#J-18808-Ljbffr