Ritchie Bros.
Customer Service Buyer Care Specialist I
Ritchie Bros., Westchester, Illinois, United States, 60154
Customer Service Buyer Care Specialist I
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Customer Service Buyer Care Specialist I
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Ritchie Bros. About Us
IAA Holdings, LLC (IAA), a Ritchie Bros. Auctioneers company (NYSE: RBA) and (TSX: RBA), is a trusted global marketplace for insights, services, and transaction solutions for commercial assets and vehicles. Leveraging leading-edge technology and focusing on innovation, IAA’s platform facilitates the marketing and sale of total-loss, damaged and low-value vehicles. IAA serves a global buyer base – located in over 170 countries – and a full spectrum of sellers, including insurers, dealerships, fleet lease and rental car companies, and charitable organizations. Buyers have access to multiple digital bidding and buying channels, innovative vehicle merchandising, and efficient evaluation services, enhancing the overall purchasing experience. IAA offers sellers a comprehensive suite of services aimed at maximizing vehicle value, reducing administrative costs, shortening selling cycle time and delivering the highest economic returns. Job Description
The Buyer Care Specialist interacts directly with potential, new and existing Buyers. They work to provide a quality experience in every step of the Buyer’s journey, resulting in increased Buyer satisfaction and account retention for the company. The Buyer Care Specialist will serve Buyer inquiries, buyer registration, transaction processing, account access and updates, and resolution of Buyer issues/concerns in a contact center environment. This role will follow up on Buyer cases utilizing our Buyer relationship management system to ensure Buyer inquiries and requests are handled completely and in a timely manner. It’s important that our support teams are available when our buyers need them most, as such, our Specialists will require flexible availability to work an assigned 5-day work schedule within our hours of operation: Monday- Friday (6am-7:30pm CST) and Saturdays (8am-5pm CST). Responsibilities
Provide customer support for all customers, external and internal Register prospective buyers, verify documents meet IAA requirements and applicable state laws Online setup to allow buyers to participate in online bidding Review accounts set up at branches to ensure accuracy and compliance with IAA requirements and applicable state laws Answer customer inquiries originated via phone call, online chat, or e-mail, and offer resolutions; with the objective being "one contact resolution" Act as liaison between customers and branches If language support is needed, translate for branches, dispatch centers, and sister companies when called upon to do so Understand IAA procedures and state licensing laws pertaining to buyer registration Develop thorough knowledge of ASAP to review buyer accounts and stock files and communicate requirements to external and internal customers Develop working knowledge of the IAA Website and its bidding tools to aid customers in navigating the Website, educate them on bidding applications, and maintain online accounts Maintain thorough knowledge of branch operations to communicate effectively with customers Qualifications
Minimum 3 years of Customer Service Experience Proficient in Outlook, Word, and Excel Automotive, insurance, and/or rental car industry experience a plus Bi-lingual English/Spanish skills are a plus In return for your excellent skills and abilities, we offer a benefits package including health insurance, 401K, STD/LTD, Life Insurance/AD&D, paid holidays, and vacations Seniority level
Mid-Senior level Employment type
Full-time Job function
Purchasing and Supply Chain Industries
Construction, Machinery Manufacturing, and Truck Transportation
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Join to apply for the
Customer Service Buyer Care Specialist I
role at
Ritchie Bros. About Us
IAA Holdings, LLC (IAA), a Ritchie Bros. Auctioneers company (NYSE: RBA) and (TSX: RBA), is a trusted global marketplace for insights, services, and transaction solutions for commercial assets and vehicles. Leveraging leading-edge technology and focusing on innovation, IAA’s platform facilitates the marketing and sale of total-loss, damaged and low-value vehicles. IAA serves a global buyer base – located in over 170 countries – and a full spectrum of sellers, including insurers, dealerships, fleet lease and rental car companies, and charitable organizations. Buyers have access to multiple digital bidding and buying channels, innovative vehicle merchandising, and efficient evaluation services, enhancing the overall purchasing experience. IAA offers sellers a comprehensive suite of services aimed at maximizing vehicle value, reducing administrative costs, shortening selling cycle time and delivering the highest economic returns. Job Description
The Buyer Care Specialist interacts directly with potential, new and existing Buyers. They work to provide a quality experience in every step of the Buyer’s journey, resulting in increased Buyer satisfaction and account retention for the company. The Buyer Care Specialist will serve Buyer inquiries, buyer registration, transaction processing, account access and updates, and resolution of Buyer issues/concerns in a contact center environment. This role will follow up on Buyer cases utilizing our Buyer relationship management system to ensure Buyer inquiries and requests are handled completely and in a timely manner. It’s important that our support teams are available when our buyers need them most, as such, our Specialists will require flexible availability to work an assigned 5-day work schedule within our hours of operation: Monday- Friday (6am-7:30pm CST) and Saturdays (8am-5pm CST). Responsibilities
Provide customer support for all customers, external and internal Register prospective buyers, verify documents meet IAA requirements and applicable state laws Online setup to allow buyers to participate in online bidding Review accounts set up at branches to ensure accuracy and compliance with IAA requirements and applicable state laws Answer customer inquiries originated via phone call, online chat, or e-mail, and offer resolutions; with the objective being "one contact resolution" Act as liaison between customers and branches If language support is needed, translate for branches, dispatch centers, and sister companies when called upon to do so Understand IAA procedures and state licensing laws pertaining to buyer registration Develop thorough knowledge of ASAP to review buyer accounts and stock files and communicate requirements to external and internal customers Develop working knowledge of the IAA Website and its bidding tools to aid customers in navigating the Website, educate them on bidding applications, and maintain online accounts Maintain thorough knowledge of branch operations to communicate effectively with customers Qualifications
Minimum 3 years of Customer Service Experience Proficient in Outlook, Word, and Excel Automotive, insurance, and/or rental car industry experience a plus Bi-lingual English/Spanish skills are a plus In return for your excellent skills and abilities, we offer a benefits package including health insurance, 401K, STD/LTD, Life Insurance/AD&D, paid holidays, and vacations Seniority level
Mid-Senior level Employment type
Full-time Job function
Purchasing and Supply Chain Industries
Construction, Machinery Manufacturing, and Truck Transportation
#J-18808-Ljbffr