Wesco
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Representative - Customer Service
role at
Wesco .
Base pay range $20.21/hr - $25.26/hr
Job Description As a Customer Service Representative, you will respond to customer inquiries via telephone or email, providing timely and effective solutions for both routine and more complex issues. You will obtain orders, verify and enter items, transfer them to fulfillment, and communicate stock‑outs and expected delivery dates to customers. You will review backorders and customers’ buying history, take proactive action on open orders at risk of missing promised delivery dates, and notify customers as needed. Serving as the primary liaison with customers, you will ensure seamless interactions between the company and internal or external stakeholders. Additionally, you will collaborate with Accounts Receivable to resolve invoice discrepancies, identify opportunities for process improvement, and navigate customer systems with accuracy and speed, staying current with system updates and changes.
Responsibilities
Support customer base by answering questions, concerns, account inquiries as well as handling customer complaints.
Process payments for cash account customers.
Research and resolve customer problems, acting as the customer liaison between other departments when necessary.
Back‑up support to sales counter with walk‑in and telephone inquiries.
Qualifications
High School Degree or Equivalent required
Associates’ Degree preferred
2‑4 years of relevant experience
Solid interpersonal skills that allow one to work effectively in a diverse working environment
Able to effectively communicate both verbally and in writing
Able to work well under pressure
Strong attention to detail
Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times
Computer literate, including effective working skills of MS Word, Excel, and e‑mail
Compensation Details $20.21 - $25.26 Per Hour This amount is what we reasonably believe we will pay for the position; however, offer amounts may vary based on factors such as geographic location, relevant education, experience, qualifications, skills, shift, or any collective bargaining agreements. For eligible positions, compensation may include participation in a bonus or sales incentive plan, subject to the terms and conditions of the applicable plan documents. For certain sales roles, Wesco also offers a commission structure that provides additional compensation based on sales results, as defined by the applicable commission plan. Depending on the role, equity and other forms of compensation may also be provided as part of the total compensation package. In addition, Wesco offers an benefits program for eligible employees, which may include paid time off, medical, dental, and vision coverage, and retirement savings plans. Additional details about benefits are available here.
About The Team At Wesco, we build, connect, power and protect the world. As a leading provider of business‑to‑business distribution, logistics services and supply chain solutions, we create a world that you can depend on. Our company’s greatest asset is our people. Wesco is committed to fostering a workplace where every individual is respected, valued, and empowered to succeed. We promote a culture that is grounded in teamwork and respect. With a workforce of over 20,000 people worldwide, we embrace the unique perspectives each person brings. Through comprehensive benefits and active community engagement, we create an environment where every team member has the opportunity to thrive. Learn more about Working at Wesco here and apply online today! Founded in 1922 and headquartered in Pittsburgh, Wesco is a publicly traded (NYSE: WCC) FORTUNE 500® company.
Wesco International, Inc., including its subsidiaries and affiliates (“Wesco”) provides equal employment opportunities to all employees and applicants for employment. Employment decisions are made without regard to race, religion, color, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, or other characteristics protected by law. US applicants only, we are an Equal Opportunity Employer.
Los Angeles Unincorporated County Candidates Only: Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.
Seniority level: Entry level
Employment type: Full‑time
Job function: Other
Industries: Wholesale
Referrals increase your chances of interviewing at Wesco by 2x.
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Representative - Customer Service
role at
Wesco .
Base pay range $20.21/hr - $25.26/hr
Job Description As a Customer Service Representative, you will respond to customer inquiries via telephone or email, providing timely and effective solutions for both routine and more complex issues. You will obtain orders, verify and enter items, transfer them to fulfillment, and communicate stock‑outs and expected delivery dates to customers. You will review backorders and customers’ buying history, take proactive action on open orders at risk of missing promised delivery dates, and notify customers as needed. Serving as the primary liaison with customers, you will ensure seamless interactions between the company and internal or external stakeholders. Additionally, you will collaborate with Accounts Receivable to resolve invoice discrepancies, identify opportunities for process improvement, and navigate customer systems with accuracy and speed, staying current with system updates and changes.
Responsibilities
Support customer base by answering questions, concerns, account inquiries as well as handling customer complaints.
Process payments for cash account customers.
Research and resolve customer problems, acting as the customer liaison between other departments when necessary.
Back‑up support to sales counter with walk‑in and telephone inquiries.
Qualifications
High School Degree or Equivalent required
Associates’ Degree preferred
2‑4 years of relevant experience
Solid interpersonal skills that allow one to work effectively in a diverse working environment
Able to effectively communicate both verbally and in writing
Able to work well under pressure
Strong attention to detail
Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times
Computer literate, including effective working skills of MS Word, Excel, and e‑mail
Compensation Details $20.21 - $25.26 Per Hour This amount is what we reasonably believe we will pay for the position; however, offer amounts may vary based on factors such as geographic location, relevant education, experience, qualifications, skills, shift, or any collective bargaining agreements. For eligible positions, compensation may include participation in a bonus or sales incentive plan, subject to the terms and conditions of the applicable plan documents. For certain sales roles, Wesco also offers a commission structure that provides additional compensation based on sales results, as defined by the applicable commission plan. Depending on the role, equity and other forms of compensation may also be provided as part of the total compensation package. In addition, Wesco offers an benefits program for eligible employees, which may include paid time off, medical, dental, and vision coverage, and retirement savings plans. Additional details about benefits are available here.
About The Team At Wesco, we build, connect, power and protect the world. As a leading provider of business‑to‑business distribution, logistics services and supply chain solutions, we create a world that you can depend on. Our company’s greatest asset is our people. Wesco is committed to fostering a workplace where every individual is respected, valued, and empowered to succeed. We promote a culture that is grounded in teamwork and respect. With a workforce of over 20,000 people worldwide, we embrace the unique perspectives each person brings. Through comprehensive benefits and active community engagement, we create an environment where every team member has the opportunity to thrive. Learn more about Working at Wesco here and apply online today! Founded in 1922 and headquartered in Pittsburgh, Wesco is a publicly traded (NYSE: WCC) FORTUNE 500® company.
Wesco International, Inc., including its subsidiaries and affiliates (“Wesco”) provides equal employment opportunities to all employees and applicants for employment. Employment decisions are made without regard to race, religion, color, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, or other characteristics protected by law. US applicants only, we are an Equal Opportunity Employer.
Los Angeles Unincorporated County Candidates Only: Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.
Seniority level: Entry level
Employment type: Full‑time
Job function: Other
Industries: Wholesale
Referrals increase your chances of interviewing at Wesco by 2x.
#J-18808-Ljbffr