Colonial Country Club
Racquets Front Desk & Pro Shop Coordinator | $18/hr. (FT/PT)
Colonial Country Club, Fort Worth, Texas, United States, 76102
Racquets Front Desk & Pro Shop Coordinator | $18/hr. (FT/PT)
A Fort Worth icon, Colonial Country Club offers a truly distinctive private club experience accompanied by the character, heritage and dynamic pursuit of excellence that has made Colonial legendary. As a member or guest, you will always feel a warmhearted invitation to form genuine connections and enjoy Colonial as a home away from home. The club offers a stunning environment to gather, dine, and pursue your passions, whatever they may be. All while cultivating community and building upon the tradition of excellence that has defined Colonial since it was established in 1936.
The Racquets Front Desk & Pro Shop Coordinator plays a key role in the daily operations and success of the Racquets Department. This dynamic position blends frontline customer service, staff oversight, and administrative support to ensure smooth, high-quality experiences for members. The ideal candidate is organized, proactive, and service-driven, with a keen attention to detail and a genuine enthusiasm for hospitality.
Key Responsibilities Leadership & Staff Coordination
Recruit, train, and supervise part-time desk and pro shop team members
Develop and manage staffing schedules to ensure full operational coverage
Provide ongoing mentorship and serve as the primary point of contact for support staff
Oversee execution of daily opening and closing procedures
Lead by example with a high standard of professionalism, accountability, and service
Front Desk & Pro Shop Operations
Oversee all day-to-day functions of the Pro Shop and Front Desk
Manage court reservation and scheduling systems
Maintain instructor availability and monitor court usage
Process POS transactions and manage fee collections accurately
Assist members with retail purchases and general inquiries
Coordinate with the Director of Racquets and Director of Retail on merchandise selection and purchasing
Perform regular inventory checks and restock as needed
Event & Program Support
Promote and support the execution of member events, tournaments, and team matches
Maintain and update department calendars and signage
Assist in capturing and sharing photos/videos for internal use and social media
Facility Presentation & Maintenance Oversight
Ensure the Pro Shop and lobby areas are clean, well-organized, and welcoming at all times
Monitor court and facility conditions, reporting any maintenance needs promptly
Qualifications
Demonstrated experience in customer service within a club, racquets, or hospitality environment
Strong leadership, communication, and organizational skills
Experience with POS systems and scheduling/reservation software
Ability to multitask and manage priorities in a fast-paced setting
Proficiency in Microsoft Office (Outlook, Word, Excel); Canva or social media experience a plus
Must be able to work weekends, evenings, and holidays as required to meet business operational requirements
Background check and drug screen required.
Benefits
Medical, Vision, and Dental Insurance
Disability Insurance
Life Insurance
Health Reimbursement Arrangement (HRA)
401(k) Retirement Plan with up to 4% Company Match
Paid Time Off (PTO)
Free Daily Onsite Meal
Ongoing Training and Professional Development Paths
Scholarship Opportunities
Employee Recognition Programs
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The Racquets Front Desk & Pro Shop Coordinator plays a key role in the daily operations and success of the Racquets Department. This dynamic position blends frontline customer service, staff oversight, and administrative support to ensure smooth, high-quality experiences for members. The ideal candidate is organized, proactive, and service-driven, with a keen attention to detail and a genuine enthusiasm for hospitality.
Key Responsibilities Leadership & Staff Coordination
Recruit, train, and supervise part-time desk and pro shop team members
Develop and manage staffing schedules to ensure full operational coverage
Provide ongoing mentorship and serve as the primary point of contact for support staff
Oversee execution of daily opening and closing procedures
Lead by example with a high standard of professionalism, accountability, and service
Front Desk & Pro Shop Operations
Oversee all day-to-day functions of the Pro Shop and Front Desk
Manage court reservation and scheduling systems
Maintain instructor availability and monitor court usage
Process POS transactions and manage fee collections accurately
Assist members with retail purchases and general inquiries
Coordinate with the Director of Racquets and Director of Retail on merchandise selection and purchasing
Perform regular inventory checks and restock as needed
Event & Program Support
Promote and support the execution of member events, tournaments, and team matches
Maintain and update department calendars and signage
Assist in capturing and sharing photos/videos for internal use and social media
Facility Presentation & Maintenance Oversight
Ensure the Pro Shop and lobby areas are clean, well-organized, and welcoming at all times
Monitor court and facility conditions, reporting any maintenance needs promptly
Qualifications
Demonstrated experience in customer service within a club, racquets, or hospitality environment
Strong leadership, communication, and organizational skills
Experience with POS systems and scheduling/reservation software
Ability to multitask and manage priorities in a fast-paced setting
Proficiency in Microsoft Office (Outlook, Word, Excel); Canva or social media experience a plus
Must be able to work weekends, evenings, and holidays as required to meet business operational requirements
Background check and drug screen required.
Benefits
Medical, Vision, and Dental Insurance
Disability Insurance
Life Insurance
Health Reimbursement Arrangement (HRA)
401(k) Retirement Plan with up to 4% Company Match
Paid Time Off (PTO)
Free Daily Onsite Meal
Ongoing Training and Professional Development Paths
Scholarship Opportunities
Employee Recognition Programs
#J-18808-Ljbffr