Odoo
Customer Support Analyst - Italian speaker
Services / Business Support Responsibilities
Help customers with their use of Odoo Business Apps Troubleshoot and resolve functional issues through investigation and analysis Engage with our visitors and leads (Livechat) Ensure customer satisfaction by providing timely and effective support Enhance the customer experience by identifying and addressing needs proactively Contribute to product improvements and maintain high-quality documentation Participate in side projects, such as recruiting and onboarding new colleagues, delivering training, and knowledge sharing About you
At Odoo, we value your skills more than your resume. Here’s what we expect from you: Must have
Fluent in English and Italian Strong affinity with IT and business processes Customer-oriented with excellent communication skills Autonomous, proactive, and quick to learn Solution-minded and analytical Valid
work permit
for Belgium
Nice to Have
Any other European language is a + (Spanish, German, ...) Technical knowledge (XML, Python, JS) Raquel explains (totally worth it!). Recruitment process
01 Application screening
We will review your application and your portfolio to ensure your profile aligns with what we’re seeking. 02 Phone call with a recruiter
This is your chance to spill the beans on your motivations and throw any burning questions our way. 03 Functional interview
Now it gets real. Meet two members of the team in person, and let’s see if your business rhythm matches ours. 04 Get an offer
Drumroll, please! If you’ve conquered all the stages, it’s time for the grand finale—an offer to join our team of coding geniuses. Get ready for some serious responsibilities
and the freedom to shine in a rapidly evolving company. You’ll be part of an awesome team in a friendly and open work culture. Expect diversity in your projects,
giving you a chance to dive into various business industries and broaden your horizons. And here’s the cherry on top: you’ll get two weeks of intensive functional training, culminating in a shiny certification. A 38 hours/week contract including 2 days of home‑working per week and flexible hours. Peaceful work environment
Located in a renovated farm in the countryside. No open space, cosy offices, a game room, and a lunch room. Flexible salary package
Car, fuel card, up to 35 days off per year, meal vouchers, eco‑cheques, hospital insurance, representation fees to cover all your expenses, and much more! Training
12 days/year, including 6 of your choice, for personal development. Exchange program
After 2 years of experience, apply to a similar position in a subsidiary of Odoo. Lunch meals every day at the office, as well as free coffee and fruits from local producers. Because well‑fed developers are happy developers.
#J-18808-Ljbffr
Services / Business Support Responsibilities
Help customers with their use of Odoo Business Apps Troubleshoot and resolve functional issues through investigation and analysis Engage with our visitors and leads (Livechat) Ensure customer satisfaction by providing timely and effective support Enhance the customer experience by identifying and addressing needs proactively Contribute to product improvements and maintain high-quality documentation Participate in side projects, such as recruiting and onboarding new colleagues, delivering training, and knowledge sharing About you
At Odoo, we value your skills more than your resume. Here’s what we expect from you: Must have
Fluent in English and Italian Strong affinity with IT and business processes Customer-oriented with excellent communication skills Autonomous, proactive, and quick to learn Solution-minded and analytical Valid
work permit
for Belgium
Nice to Have
Any other European language is a + (Spanish, German, ...) Technical knowledge (XML, Python, JS) Raquel explains (totally worth it!). Recruitment process
01 Application screening
We will review your application and your portfolio to ensure your profile aligns with what we’re seeking. 02 Phone call with a recruiter
This is your chance to spill the beans on your motivations and throw any burning questions our way. 03 Functional interview
Now it gets real. Meet two members of the team in person, and let’s see if your business rhythm matches ours. 04 Get an offer
Drumroll, please! If you’ve conquered all the stages, it’s time for the grand finale—an offer to join our team of coding geniuses. Get ready for some serious responsibilities
and the freedom to shine in a rapidly evolving company. You’ll be part of an awesome team in a friendly and open work culture. Expect diversity in your projects,
giving you a chance to dive into various business industries and broaden your horizons. And here’s the cherry on top: you’ll get two weeks of intensive functional training, culminating in a shiny certification. A 38 hours/week contract including 2 days of home‑working per week and flexible hours. Peaceful work environment
Located in a renovated farm in the countryside. No open space, cosy offices, a game room, and a lunch room. Flexible salary package
Car, fuel card, up to 35 days off per year, meal vouchers, eco‑cheques, hospital insurance, representation fees to cover all your expenses, and much more! Training
12 days/year, including 6 of your choice, for personal development. Exchange program
After 2 years of experience, apply to a similar position in a subsidiary of Odoo. Lunch meals every day at the office, as well as free coffee and fruits from local producers. Because well‑fed developers are happy developers.
#J-18808-Ljbffr