Joyce Windows, Sunrooms & Baths
Appointment Setter / Retention Specialist
Joyce Windows, Sunrooms & Baths, Cleveland, Ohio, us, 44101
In-Office Only – 100% Outbound Calls
Joyce Windows, Sunrooms & Baths is a well-established, family-owned home improvement company with a long history of helping homeowners upgrade their living spaces. We’re growing fast and looking for energetic, phone-savvy individuals to join our in-house call center team.
This is a
full-time, in-office position
focused entirely on
outbound calls
to potential and past customers. You’ll play a critical role in helping homeowners schedule their free design consultations and in reviving leads that previously went cold.
What You’ll Do
Make outbound calls to warm and hot leads—no cold calling required
Set in-home appointments for our sales team
Reconnect with past customers and leads to spark renewed interest
Overcome objections and build rapport quickly over the phone
Enter call notes and appointment details into our CRM system
Consistently hit daily and weekly goals for appointments and dials
Who We’re Looking For
Must have previous experience in outbound phone sales, telemarketing, or appointment setting
Strong communicator with confidence, energy, and resilience
Driven by results and able to handle rejection professionally
Organized and dependable—someone who shows up on time and ready to work
Comfortable working in a fast-paced, performance-driven environment
Basic computer proficiency for CRM and scheduling systems
What We Offer
Hourly base pay plus commission on every confirmed appointment
Performance bonuses for hitting or exceeding targets
Paid training and daily coaching
Opportunities for growth into lead or team supervisor roles
Positive, competitive team environment
Full-time schedule in a secure, climate-controlled office
Health and dental insurance options available
Schedule
Full-time, Monday through Friday and weekend shifts
Day and evening hours available
All work is performed on-site at our Berea, OH location
This Position is Perfect For You If:
You love being on the phone and don’t shy away from outbound calling
You’re money-motivated and thrive in a high-energy environment
You’re excited about helping homeowners connect with a trusted remodeling company
You want a stable position with real opportunity to grow
Apply Now If you\'re a phone pro who’s ready to work hard, earn big, and grow with a top-tier company—we want to meet you. Send us your resume today and start a rewarding new chapter with Joyce Windows, Sunrooms & Baths.
#J-18808-Ljbffr
This is a
full-time, in-office position
focused entirely on
outbound calls
to potential and past customers. You’ll play a critical role in helping homeowners schedule their free design consultations and in reviving leads that previously went cold.
What You’ll Do
Make outbound calls to warm and hot leads—no cold calling required
Set in-home appointments for our sales team
Reconnect with past customers and leads to spark renewed interest
Overcome objections and build rapport quickly over the phone
Enter call notes and appointment details into our CRM system
Consistently hit daily and weekly goals for appointments and dials
Who We’re Looking For
Must have previous experience in outbound phone sales, telemarketing, or appointment setting
Strong communicator with confidence, energy, and resilience
Driven by results and able to handle rejection professionally
Organized and dependable—someone who shows up on time and ready to work
Comfortable working in a fast-paced, performance-driven environment
Basic computer proficiency for CRM and scheduling systems
What We Offer
Hourly base pay plus commission on every confirmed appointment
Performance bonuses for hitting or exceeding targets
Paid training and daily coaching
Opportunities for growth into lead or team supervisor roles
Positive, competitive team environment
Full-time schedule in a secure, climate-controlled office
Health and dental insurance options available
Schedule
Full-time, Monday through Friday and weekend shifts
Day and evening hours available
All work is performed on-site at our Berea, OH location
This Position is Perfect For You If:
You love being on the phone and don’t shy away from outbound calling
You’re money-motivated and thrive in a high-energy environment
You’re excited about helping homeowners connect with a trusted remodeling company
You want a stable position with real opportunity to grow
Apply Now If you\'re a phone pro who’s ready to work hard, earn big, and grow with a top-tier company—we want to meet you. Send us your resume today and start a rewarding new chapter with Joyce Windows, Sunrooms & Baths.
#J-18808-Ljbffr