ComForCare Home Care (Raleigh, NC)
Front Desk Weekends
ComForCare Home Care (Raleigh, NC), Minneapolis, Minnesota, United States, 55400
Overview
Join to apply for the
Front Desk Weekends
role at
ComForCare Home Care (Raleigh, NC) .
Job Title: Customer Service Representative Reports to: Club Manager Status: Full Time/Part Time/Non-Supervisor/Non-Exempt
Job Summary Responsible for new member sales and creating a positive member experience by providing a superior level of customer service to members, prospective members, and guests.
Essential Duties and Responsibilities
Greet/meet potential members, providing a great customer experience.
Handle front desk related tasks, including answering phone calls in a polite and friendly manner to assist with questions or concerns.
Take information calls and tours.
Assist in member check-ins, sign-ups, cancellations, BCM amenity usage, and updating member account information.
Facilitate member services issues and questions and forward to Club Manager/Manager in Training/Team Lead as needed.
Help maintain the neatness/cleanliness of the club.
Essential Behavior Requirements
Customer Service: communicates and interacts with customers (including coworkers and the public) in a way that exceeds the customer’s wants and needs.
Listening: actively listens to customers, empathizes with their perspective, and works to resolve issues.
Problem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed.
Diplomacy: demonstrates tact and appropriate behavior and language in all interactions.
Communication: ability to communicate questions, concerns or issues to a supervisor in a timely manner.
Minimum Qualifications
Honesty and good work ethic
Strong customer service skills
Basic computer proficiency
Physical Demands
Standing and walking at least 75% of the shift
Talking in person or on the phone at least 75% of the shift
Must be able to lift to 50 lbs. less than 30% of the time
Benefits
Dollars for Scholars Program
Employee Appreciation Program
Free Membership for self and one family member or friend
Team Member Support Team
Health, Dental and Vision Insurance
Critical Illness Insurance
Short Term Disability Insurance
Accident Insurance
Voluntary Life Insurance
Pet Insurance
HSA
Advancement Opportunities
Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.
Seniority level
Not Applicable
Employment type
Full-time
Job function
Administrative
Industries
Hospitals and Health Care
Note: This refined description removes unrelated boilerplate and focuses on the role responsibilities, qualifications, and benefits. It avoids table-based layouts and ensures proper use of allowed HTML tags.
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Front Desk Weekends
role at
ComForCare Home Care (Raleigh, NC) .
Job Title: Customer Service Representative Reports to: Club Manager Status: Full Time/Part Time/Non-Supervisor/Non-Exempt
Job Summary Responsible for new member sales and creating a positive member experience by providing a superior level of customer service to members, prospective members, and guests.
Essential Duties and Responsibilities
Greet/meet potential members, providing a great customer experience.
Handle front desk related tasks, including answering phone calls in a polite and friendly manner to assist with questions or concerns.
Take information calls and tours.
Assist in member check-ins, sign-ups, cancellations, BCM amenity usage, and updating member account information.
Facilitate member services issues and questions and forward to Club Manager/Manager in Training/Team Lead as needed.
Help maintain the neatness/cleanliness of the club.
Essential Behavior Requirements
Customer Service: communicates and interacts with customers (including coworkers and the public) in a way that exceeds the customer’s wants and needs.
Listening: actively listens to customers, empathizes with their perspective, and works to resolve issues.
Problem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed.
Diplomacy: demonstrates tact and appropriate behavior and language in all interactions.
Communication: ability to communicate questions, concerns or issues to a supervisor in a timely manner.
Minimum Qualifications
Honesty and good work ethic
Strong customer service skills
Basic computer proficiency
Physical Demands
Standing and walking at least 75% of the shift
Talking in person or on the phone at least 75% of the shift
Must be able to lift to 50 lbs. less than 30% of the time
Benefits
Dollars for Scholars Program
Employee Appreciation Program
Free Membership for self and one family member or friend
Team Member Support Team
Health, Dental and Vision Insurance
Critical Illness Insurance
Short Term Disability Insurance
Accident Insurance
Voluntary Life Insurance
Pet Insurance
HSA
Advancement Opportunities
Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.
Seniority level
Not Applicable
Employment type
Full-time
Job function
Administrative
Industries
Hospitals and Health Care
Note: This refined description removes unrelated boilerplate and focuses on the role responsibilities, qualifications, and benefits. It avoids table-based layouts and ensures proper use of allowed HTML tags.
#J-18808-Ljbffr