Planet Fitness
Overview
Join to apply for the Front Desk Associate role at Planet Fitness. Planet Fitness is a leading fitness brand with over 2,000 clubs and growing. Our mission is to enhance people’s lives by providing a high-quality fitness experience in a welcoming, judgement-free environment. Who You Are
All Planet Fitness team members share a passion for our brand and a desire to make members feel welcome in our Judgement Free Zone. Characteristics that will make you a perfect match for our Front Desk Associate: Exhibit a positive and upbeat attitude. Have a passion for delivering a consistent and exceptional experience to our members, guests, and fellow PF team members. Pride yourself on your work while being punctual, reliable, and dependable. Handle all interactions with diplomacy and exhibit a genuine motivation for helping others. Act with integrity and show respect to everyone around you. Exhibit strong communication skills and have an ability to listen and empathize. Inspire and motivate others to achieve their goals. Are a quick study with the ability to apply what you have learned during online and hands-on training. About the Front Desk Associate Role
As a Front Desk Associate, you will be responsible for providing a superior level of customer service to Planet Fitness members, prospective members, and guests while ensuring an exceptional Judgement Free member experience. Responsibilities
Greet members/guests as they enter and exit the club; assist them with any questions or concerns as they check in. Promote our Judgement Free Zone by connecting with members on the club floor and offering assistance while upholding club policies. Resolve member concerns and escalate to a Manager as needed. Answer phones in a friendly manner and assist callers with their inquiries. Perform membership related functions such as sign-ups, updating contact/billing information, cancellations, collecting unpaid balances, and transferring memberships. Conduct prospect member calls and tours to assess membership needs. Execute retail transactions accurately and drive sales goals. Regularly clean and sanitize all exercise equipment and Black Card spa amenities, including communal spaces and your assigned area. Ensure restrooms are clean, stocked, and clutter-free by following the routine cleaning schedule. Perform a comprehensive walk-through of all club areas; address safety/policy issues and cleanliness concerns as needed. Address maintenance and facility concerns promptly (e.g., broken or missing equipment). Compensation & Benefits
The hourly pay range for this position is $15.50 to $16.50 per hour. Planet Fitness reserves the right to pay below or above the posted range based on factors that are unrelated to a person’s protected class. Medical, dental, and vision insurance; Short-term and long-term disability; term life insurance; 401(k) retirement savings plan; Flexible spending accounts, vacation, sick and holiday pay; Free Black Card Membership. Certain benefits are offered to full-time employees only. About Your Qualifications
6-12 months of experience in a customer service environment is preferred. Must be 18 years of age or older. Willing to become CPR/AED Certified (Training provided by Planet Fitness). Basic computer proficiency. Physical Demands
Continual standing and moving throughout the club to accomplish tasks during shift. Continual communication in person or on the phone to exchange information during shift. Must be able to lift up to 75 pounds. Will encounter toxic chemicals during shift. Frequent cleaning and sanitizing of equipment and facilities. Moving and adjusting body positions (bending, twisting) to accomplish tasks. Health and Safety
Every team member is responsible for contributing to a safe and healthy workplace. Team members are expected to follow all applicable policies and protocols, report unsafe conditions or at-risk behaviors to leadership, and conduct work in a safe manner. Seniority level
Entry level Employment type
Full-time Job function
Other Industries
Wellness and Fitness Services
#J-18808-Ljbffr
Join to apply for the Front Desk Associate role at Planet Fitness. Planet Fitness is a leading fitness brand with over 2,000 clubs and growing. Our mission is to enhance people’s lives by providing a high-quality fitness experience in a welcoming, judgement-free environment. Who You Are
All Planet Fitness team members share a passion for our brand and a desire to make members feel welcome in our Judgement Free Zone. Characteristics that will make you a perfect match for our Front Desk Associate: Exhibit a positive and upbeat attitude. Have a passion for delivering a consistent and exceptional experience to our members, guests, and fellow PF team members. Pride yourself on your work while being punctual, reliable, and dependable. Handle all interactions with diplomacy and exhibit a genuine motivation for helping others. Act with integrity and show respect to everyone around you. Exhibit strong communication skills and have an ability to listen and empathize. Inspire and motivate others to achieve their goals. Are a quick study with the ability to apply what you have learned during online and hands-on training. About the Front Desk Associate Role
As a Front Desk Associate, you will be responsible for providing a superior level of customer service to Planet Fitness members, prospective members, and guests while ensuring an exceptional Judgement Free member experience. Responsibilities
Greet members/guests as they enter and exit the club; assist them with any questions or concerns as they check in. Promote our Judgement Free Zone by connecting with members on the club floor and offering assistance while upholding club policies. Resolve member concerns and escalate to a Manager as needed. Answer phones in a friendly manner and assist callers with their inquiries. Perform membership related functions such as sign-ups, updating contact/billing information, cancellations, collecting unpaid balances, and transferring memberships. Conduct prospect member calls and tours to assess membership needs. Execute retail transactions accurately and drive sales goals. Regularly clean and sanitize all exercise equipment and Black Card spa amenities, including communal spaces and your assigned area. Ensure restrooms are clean, stocked, and clutter-free by following the routine cleaning schedule. Perform a comprehensive walk-through of all club areas; address safety/policy issues and cleanliness concerns as needed. Address maintenance and facility concerns promptly (e.g., broken or missing equipment). Compensation & Benefits
The hourly pay range for this position is $15.50 to $16.50 per hour. Planet Fitness reserves the right to pay below or above the posted range based on factors that are unrelated to a person’s protected class. Medical, dental, and vision insurance; Short-term and long-term disability; term life insurance; 401(k) retirement savings plan; Flexible spending accounts, vacation, sick and holiday pay; Free Black Card Membership. Certain benefits are offered to full-time employees only. About Your Qualifications
6-12 months of experience in a customer service environment is preferred. Must be 18 years of age or older. Willing to become CPR/AED Certified (Training provided by Planet Fitness). Basic computer proficiency. Physical Demands
Continual standing and moving throughout the club to accomplish tasks during shift. Continual communication in person or on the phone to exchange information during shift. Must be able to lift up to 75 pounds. Will encounter toxic chemicals during shift. Frequent cleaning and sanitizing of equipment and facilities. Moving and adjusting body positions (bending, twisting) to accomplish tasks. Health and Safety
Every team member is responsible for contributing to a safe and healthy workplace. Team members are expected to follow all applicable policies and protocols, report unsafe conditions or at-risk behaviors to leadership, and conduct work in a safe manner. Seniority level
Entry level Employment type
Full-time Job function
Other Industries
Wellness and Fitness Services
#J-18808-Ljbffr