Moodynational
Homewood Suites by Hilton Austin South/Airport
4143 Governors Row
Austin, TX 78744, USA
Overview The Homewood Suites Austin South/Airport, managed by Moody National Management LP, is currently looking for a Part Time Front Desk Clerk to join our team. The Front Desk Clerk is the first point of contact for guests visiting our hotel. They are responsible for processing guests in and out of the hotel in a professional and efficient manner to maximize customer satisfaction, including greeting guests, checking them in/out, and providing information about hotel services and amenities.
Responsibilities
Complete Front Desk activities related to guest check-ins and check-outs in accordance with established policies and procedures; accurately conduct all cash handling and credit card processing activities.
Respond to customer concerns, issues, inquiries, and input in a timely, professional, and courteous manner; resolve customer complaints, escalate issues as necessary or report to other departments for resolution; accommodate guest requests, when possible, within policies/procedures.
Pre-register, block reservations and take same-day reservations following hotel rate structures, discounts, and sell strategies; cancel reservations according to procedures.
Accurately complete any logs/reports as specified by management.
Arrange for alternative lodging for guests (walk the guests) when necessary and in accordance with established procedures.
Other duties as assigned by management.
Skills & Qualifications
Excellent problem-solving, interpersonal, written/verbal communication and telephone etiquette skills.
Excellent command of the English language; second language proficiency desirable.
Excellent time management skills and ability to multi-task and prioritize work.
Strong customer service skills with a friendly and approachable demeanor.
Ability to work well independently and in a team environment.
Approachability, good listening, and rapport-building abilities.
Communication Skills: ability to convey messages clearly in various settings.
Dependability: reliable, trustworthy, and able to complete tasks with minimal supervision.
Guest Relations: professional and courteous guest interactions that prioritize guest needs.
Work Quality: commitment to high-quality service and continuous improvement.
Education & Experience
High School diploma or equivalent.
Previous experience in a hotel environment preferred but not required.
All positions must complete any additional training required by manager or as assigned by the Brand or Moody.
Physical Demands & Work Environment
This job operates indoors in a hotel environment.
Ability to frequently stand, bend, kneel, walk and reach with hands and arms.
Ability to occasionally lift products and supplies, up to 25 pounds.
Preferred Qualifications
Team Player: Works well as a member of a group.
Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well.
Enthusiastic: Shows intense and eager enjoyment and interest.
Motivations - Self-Starter: Inspired to perform without outside help.
Education - Preferred: High School Diploma / GED or better.
Equal Opportunity Equal Opportunity Employer. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
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Overview The Homewood Suites Austin South/Airport, managed by Moody National Management LP, is currently looking for a Part Time Front Desk Clerk to join our team. The Front Desk Clerk is the first point of contact for guests visiting our hotel. They are responsible for processing guests in and out of the hotel in a professional and efficient manner to maximize customer satisfaction, including greeting guests, checking them in/out, and providing information about hotel services and amenities.
Responsibilities
Complete Front Desk activities related to guest check-ins and check-outs in accordance with established policies and procedures; accurately conduct all cash handling and credit card processing activities.
Respond to customer concerns, issues, inquiries, and input in a timely, professional, and courteous manner; resolve customer complaints, escalate issues as necessary or report to other departments for resolution; accommodate guest requests, when possible, within policies/procedures.
Pre-register, block reservations and take same-day reservations following hotel rate structures, discounts, and sell strategies; cancel reservations according to procedures.
Accurately complete any logs/reports as specified by management.
Arrange for alternative lodging for guests (walk the guests) when necessary and in accordance with established procedures.
Other duties as assigned by management.
Skills & Qualifications
Excellent problem-solving, interpersonal, written/verbal communication and telephone etiquette skills.
Excellent command of the English language; second language proficiency desirable.
Excellent time management skills and ability to multi-task and prioritize work.
Strong customer service skills with a friendly and approachable demeanor.
Ability to work well independently and in a team environment.
Approachability, good listening, and rapport-building abilities.
Communication Skills: ability to convey messages clearly in various settings.
Dependability: reliable, trustworthy, and able to complete tasks with minimal supervision.
Guest Relations: professional and courteous guest interactions that prioritize guest needs.
Work Quality: commitment to high-quality service and continuous improvement.
Education & Experience
High School diploma or equivalent.
Previous experience in a hotel environment preferred but not required.
All positions must complete any additional training required by manager or as assigned by the Brand or Moody.
Physical Demands & Work Environment
This job operates indoors in a hotel environment.
Ability to frequently stand, bend, kneel, walk and reach with hands and arms.
Ability to occasionally lift products and supplies, up to 25 pounds.
Preferred Qualifications
Team Player: Works well as a member of a group.
Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well.
Enthusiastic: Shows intense and eager enjoyment and interest.
Motivations - Self-Starter: Inspired to perform without outside help.
Education - Preferred: High School Diploma / GED or better.
Equal Opportunity Equal Opportunity Employer. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
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