German Speaking Customer Support for Ride-Sharing App Department

Mercier Consultancy is looking for a dedicated German Speaking Customer Support Representative to join our Ride-Sharing App Department! In this vital role, you will provide exceptional support to our German-speaking users, helping them navigate our ride-sharing platform and resolve any inquiries or issues they may encounter. This position is perfect for individuals who are passionate about customer service and have a keen interest in the technology behind ride-sharing applications. If you thrive in a fast-paced environment and are eager to make a difference for our users, we want to hear from you! Responsibilities

Respond to customer inquiries in German via phone, email, and chat Assist users with app-related queries, account issues, and ride bookings Document customer interactions and resolutions accurately in our CRM system Collaborate with the technical team to troubleshoot app issues Provide clear information about app features, promotions, and policies Gather user feedback to help improve our services Participate in ongoing training to stay informed about app updates Fluency in German and English, both written and verbal Prior experience in customer support, preferably related to mobile applications or technology Excellent communication and interpersonal skills Strong problem-solving abilities and attention to detail A proactive approach to customer satisfaction Ability to manage multiple tasks efficiently in a busy environment Familiarity with customer support software and applications Competitive Monthly Salary Monthly Performance Bonus Fully Paid Relocation Package ( Flight, Transfer and Hotel ) Health Insurance Private Health Insurance 2 Extra Salaries Per Year Support In Finding Accommodation After Hotel Fully Paid Training And More...

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