Mercier Consultancy
Dutch front office technical support - Hybrid working model - Sofia Bulgaria
Mercier Consultancy, Sauk Trail Beach, Wisconsin, United States
Dutch front office technical support - Hybrid working model - Sofia Bulgaria
Mercier Consultancy is thrilled to offer an opportunity for a Dutch Front Office Technical Support Specialist, located in Sofia, Bulgaria, with a hybrid working model. In this role, you will serve as a vital point of contact for our Dutch‑speaking clients, providing technical assistance and support related to our products and services.
Responsibilities
Provide technical support to Dutch‑speaking clients through various channels such as phone, email, and chat.
Troubleshoot and resolve hardware and software issues effectively.
Document technical issues and solutions in our support system.
Advise clients on best practices and usage of our products.
Collaborate with technical teams to elevate and resolve more complex issues.
Engage in continual training to enhance your product knowledge and technical skills.
Collect and analyze client feedback to provide insights for service improvements.
Requirements
Fluency in Dutch and English, both written and spoken.
Strong communication and interpersonal skills.
Previous experience in a technical support or customer service role is advantageous.
Ability to troubleshoot technical problems and provide clear instructions.
Proficient in using support ticketing systems and Microsoft Office Suite.
Attention to detail and organizational skills.
Ability to work independently and collaboratively in a hybrid work environment.
Benefits
Competitive Monthly Salary.
Monthly Performance Bonus.
Fully Paid Relocation Package (Flight, Transfer and Hotel).
Private Health Insurance.
Support in Finding Accommodation After Hotel.
Fully Paid Training.
And More...
#J-18808-Ljbffr
Responsibilities
Provide technical support to Dutch‑speaking clients through various channels such as phone, email, and chat.
Troubleshoot and resolve hardware and software issues effectively.
Document technical issues and solutions in our support system.
Advise clients on best practices and usage of our products.
Collaborate with technical teams to elevate and resolve more complex issues.
Engage in continual training to enhance your product knowledge and technical skills.
Collect and analyze client feedback to provide insights for service improvements.
Requirements
Fluency in Dutch and English, both written and spoken.
Strong communication and interpersonal skills.
Previous experience in a technical support or customer service role is advantageous.
Ability to troubleshoot technical problems and provide clear instructions.
Proficient in using support ticketing systems and Microsoft Office Suite.
Attention to detail and organizational skills.
Ability to work independently and collaboratively in a hybrid work environment.
Benefits
Competitive Monthly Salary.
Monthly Performance Bonus.
Fully Paid Relocation Package (Flight, Transfer and Hotel).
Private Health Insurance.
Support in Finding Accommodation After Hotel.
Fully Paid Training.
And More...
#J-18808-Ljbffr