Michaels Stores
Overview
Join to apply for the
Events Coordinator
role at
Michaels Stores . Store - Benton Harbor, MI Responsibilities
Plan and coordinate multiple events at once including children’s birthday parties and other craft classes or events. Engage with clients of all ages by creating an environment of fun and creativity; demonstrate and instruct party participants in the completion of craft projects, and perform face painting and other activities. Facilitate and implement party add-ons such as goody bags and balloons to company standards. Communicate events with clients and store team members; complete administrative tasks such as answering emails, making phone calls, and completing paperwork as needed. Adjust plans and events based on client feedback and needs; create backup or emergency plans as needed; ensure client satisfaction for scheduled events. Uphold the company’s cleanliness and safety standards; set up, break down, and clean before and after each event. Help customers shop, locate products, and provide them with solutions; provide fast and friendly checkout experience. Engage customers on benefits of Rewards program and Private Label Credit Cards and complete enrollments. Educate customers on Voice of Customer (VOC) survey; assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS). Participate in truck unload, stocking and planogram (POG) processes; complete merchandise recovery and maintenance; perform Store in Stock Optimization (SISO) and AD set duties as assigned; support shrink and safety programs. Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; execute company policies and standards. Interact with others in an accepting and respectful manner; maintain a positive image and serve as a role model for other team members; cross-trained in Custom Framing selling and production. Participate in daily store cleanliness activities including sweeping, vacuuming, dusting, and maintaining cleanliness of restrooms. Qualifications
Energetic and enthusiastic personality; the ability to handle job stress and interact effectively with guests of all ages and co-workers. Excellent people skills; experience working with children and children’s events. Good communication skills including written, verbal, and nonverbal communication as well as listening skills. Strong organizational, interpersonal, and creative problem-solving skills. Retail and/or customer service experience required. Preferred Knowledge/Skills/Abilities
Cross trained in Custom Framing selling and production. Physical Requirements
Ability to remain standing for long periods; move throughout the store; regular bending, lifting, carrying, reaching, and stretching; lifting heavy boxes and accessing high shelves by ladder or similar equipment. Contact supervisor to discuss reasonable accommodations for essential functions. Work Environment
Public retail store setting; climate-controlled public areas; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks. Frame shop contains glass cutter and heat press; work hours include nights, weekends, and early mornings. Equal Opportunity
Michaels is an Equal Opportunity Employer. We are committed to the full inclusion of all qualified individuals, and will provide reasonable accommodations to applicants with disabilities as required by law. For accommodation requests during the application or interview process, please contact Customer Care at 1-800-642-4235. For more information, visit Michaels.com. Our benefits include health insurance, paid time off, employee discounts, and more. Michaels is the leading creative destination in North America with over 1,300 stores in 49 states and Canada.
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Join to apply for the
Events Coordinator
role at
Michaels Stores . Store - Benton Harbor, MI Responsibilities
Plan and coordinate multiple events at once including children’s birthday parties and other craft classes or events. Engage with clients of all ages by creating an environment of fun and creativity; demonstrate and instruct party participants in the completion of craft projects, and perform face painting and other activities. Facilitate and implement party add-ons such as goody bags and balloons to company standards. Communicate events with clients and store team members; complete administrative tasks such as answering emails, making phone calls, and completing paperwork as needed. Adjust plans and events based on client feedback and needs; create backup or emergency plans as needed; ensure client satisfaction for scheduled events. Uphold the company’s cleanliness and safety standards; set up, break down, and clean before and after each event. Help customers shop, locate products, and provide them with solutions; provide fast and friendly checkout experience. Engage customers on benefits of Rewards program and Private Label Credit Cards and complete enrollments. Educate customers on Voice of Customer (VOC) survey; assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS). Participate in truck unload, stocking and planogram (POG) processes; complete merchandise recovery and maintenance; perform Store in Stock Optimization (SISO) and AD set duties as assigned; support shrink and safety programs. Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; execute company policies and standards. Interact with others in an accepting and respectful manner; maintain a positive image and serve as a role model for other team members; cross-trained in Custom Framing selling and production. Participate in daily store cleanliness activities including sweeping, vacuuming, dusting, and maintaining cleanliness of restrooms. Qualifications
Energetic and enthusiastic personality; the ability to handle job stress and interact effectively with guests of all ages and co-workers. Excellent people skills; experience working with children and children’s events. Good communication skills including written, verbal, and nonverbal communication as well as listening skills. Strong organizational, interpersonal, and creative problem-solving skills. Retail and/or customer service experience required. Preferred Knowledge/Skills/Abilities
Cross trained in Custom Framing selling and production. Physical Requirements
Ability to remain standing for long periods; move throughout the store; regular bending, lifting, carrying, reaching, and stretching; lifting heavy boxes and accessing high shelves by ladder or similar equipment. Contact supervisor to discuss reasonable accommodations for essential functions. Work Environment
Public retail store setting; climate-controlled public areas; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks. Frame shop contains glass cutter and heat press; work hours include nights, weekends, and early mornings. Equal Opportunity
Michaels is an Equal Opportunity Employer. We are committed to the full inclusion of all qualified individuals, and will provide reasonable accommodations to applicants with disabilities as required by law. For accommodation requests during the application or interview process, please contact Customer Care at 1-800-642-4235. For more information, visit Michaels.com. Our benefits include health insurance, paid time off, employee discounts, and more. Michaels is the leading creative destination in North America with over 1,300 stores in 49 states and Canada.
#J-18808-Ljbffr