Diptyque Paris
Customer Care Support (Seasonal) page is loaded## Customer Care Support (Seasonal)locations:
USA - New Yorktime type:
Full timeposted on:
Posted Todayjob requisition id:
JR223Born in exuberant, ebullient Saint Germain, Paris, in 1961, Diptyque is a creator of evocative perfumes for the self and the home, scented skincare products and desirable decorative objects. Striking a balance between reverie, nature and art, Diptyque extends an invitation to step inside a universe replete with creations that set the imagination free to wander.**About****Diptyque**Founded in 1961 at 34 Boulevard Saint Germain, Diptyque is a pioneering luxury fragrance house celebrated for its iconic scented candles, personal fragrances, and artful home décor. With a deep-rooted heritage and a spirit of creativity, Diptyque continues to enchant clients around the world.**Position Overview**The **Customer Service Agent (Seasonal Support)** plays a vital role in delivering an elevated and seamless experience to our online clients during peak season. This role supports Diptyque’s e-commerce operations by responding to customer inquiries across multiple channels, resolving issues with care and efficiency, and embodying the brand’s commitment to luxury service. The ideal candidate is client-centric, solution-oriented, and passionate about creating meaningful interactions.This is a **remote role** with flexibility to attend in-person trainings and events at our NYC office.**Key Responsibilities***Client Experience & Support*
• Respond to customer inquiries via phone, email, and chat with professionalism and warmth
• Provide expert guidance on product details, availability, order status, returns, exchanges, and shipping
• Ensure all interactions contribute to Diptyque’s CSAT (Customer Satisfaction) goals
• Uphold Diptyque’s luxury service standards across all platforms and communications*Order Management & Resolution*
• Provide timely updates on shipment delays, cancellations, and product issues
• Accurately process e-commerce returns, refunds, and exchanges
• Collaborate with retail, e-commerce, and CRM teams to resolve customer concerns and advocate for client needs
• Relay customer feedback to internal teams to support continuous improvement*Sales & Brand Advocacy*
• Identify sales opportunities and support revenue generation through thoughtful product recommendations
• Represent Diptyque’s values and aesthetic in every customer interaction*Training & Collaboration*
• Attend virtual and in-person trainings to stay aligned with brand standards and updates
• Proactively utilize training materials and resources to enhance performance**Qualifications & Skills**• Minimum 1 year of experience in customer service, preferably in e-commerce or luxury retail
• Strong verbal and written communication skills
• Detail-oriented with the ability to multitask and prioritize effectively
• Proactive, solution-oriented, and passionate about enhancing the customer experience
• Experience with Zendesk, Narvar, and Magento preferred
• Proficiency in Microsoft Excel, PowerPoint, and Word
• Bachelor’s degree preferred
• Interest or experience in the beauty or luxury industry is a plus**Additional Details****Job Type:** Temporary
**Pay Range:** $20.00 – $24.00 per hour
**Schedule:** Monday to Friday, 9am–6pm | Holiday availability required *Diptyque Paris is committed to fostering an inclusive and diverse workplace where all employees are valued and respected. We believe in the power of collective momentum, recognizing that**each individual's**unique perspective and contributions drive our success. With a strong emphasis on integrity, we ensure that every team member is treated equitably and given equal opportunities to grow and thrive within our organization. Diptyque Paris does not tolerate discrimination of any kind and strives to create an environment where everyone can contribute to their fullest potential.**The**pay rate**offered will be determined based on candidates’ relevant skills, experience, and geographic region. We leverage**pay* *transparency in every market for a seamless candidate experience.*Diptyque is committed to diversity in all its forms and considers each application carefully. #J-18808-Ljbffr
USA - New Yorktime type:
Full timeposted on:
Posted Todayjob requisition id:
JR223Born in exuberant, ebullient Saint Germain, Paris, in 1961, Diptyque is a creator of evocative perfumes for the self and the home, scented skincare products and desirable decorative objects. Striking a balance between reverie, nature and art, Diptyque extends an invitation to step inside a universe replete with creations that set the imagination free to wander.**About****Diptyque**Founded in 1961 at 34 Boulevard Saint Germain, Diptyque is a pioneering luxury fragrance house celebrated for its iconic scented candles, personal fragrances, and artful home décor. With a deep-rooted heritage and a spirit of creativity, Diptyque continues to enchant clients around the world.**Position Overview**The **Customer Service Agent (Seasonal Support)** plays a vital role in delivering an elevated and seamless experience to our online clients during peak season. This role supports Diptyque’s e-commerce operations by responding to customer inquiries across multiple channels, resolving issues with care and efficiency, and embodying the brand’s commitment to luxury service. The ideal candidate is client-centric, solution-oriented, and passionate about creating meaningful interactions.This is a **remote role** with flexibility to attend in-person trainings and events at our NYC office.**Key Responsibilities***Client Experience & Support*
• Respond to customer inquiries via phone, email, and chat with professionalism and warmth
• Provide expert guidance on product details, availability, order status, returns, exchanges, and shipping
• Ensure all interactions contribute to Diptyque’s CSAT (Customer Satisfaction) goals
• Uphold Diptyque’s luxury service standards across all platforms and communications*Order Management & Resolution*
• Provide timely updates on shipment delays, cancellations, and product issues
• Accurately process e-commerce returns, refunds, and exchanges
• Collaborate with retail, e-commerce, and CRM teams to resolve customer concerns and advocate for client needs
• Relay customer feedback to internal teams to support continuous improvement*Sales & Brand Advocacy*
• Identify sales opportunities and support revenue generation through thoughtful product recommendations
• Represent Diptyque’s values and aesthetic in every customer interaction*Training & Collaboration*
• Attend virtual and in-person trainings to stay aligned with brand standards and updates
• Proactively utilize training materials and resources to enhance performance**Qualifications & Skills**• Minimum 1 year of experience in customer service, preferably in e-commerce or luxury retail
• Strong verbal and written communication skills
• Detail-oriented with the ability to multitask and prioritize effectively
• Proactive, solution-oriented, and passionate about enhancing the customer experience
• Experience with Zendesk, Narvar, and Magento preferred
• Proficiency in Microsoft Excel, PowerPoint, and Word
• Bachelor’s degree preferred
• Interest or experience in the beauty or luxury industry is a plus**Additional Details****Job Type:** Temporary
**Pay Range:** $20.00 – $24.00 per hour
**Schedule:** Monday to Friday, 9am–6pm | Holiday availability required *Diptyque Paris is committed to fostering an inclusive and diverse workplace where all employees are valued and respected. We believe in the power of collective momentum, recognizing that**each individual's**unique perspective and contributions drive our success. With a strong emphasis on integrity, we ensure that every team member is treated equitably and given equal opportunities to grow and thrive within our organization. Diptyque Paris does not tolerate discrimination of any kind and strives to create an environment where everyone can contribute to their fullest potential.**The**pay rate**offered will be determined based on candidates’ relevant skills, experience, and geographic region. We leverage**pay* *transparency in every market for a seamless candidate experience.*Diptyque is committed to diversity in all its forms and considers each application carefully. #J-18808-Ljbffr