Grand Fitness
Front Desk Associate – Grand Fitness
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Front Desk
role at
Grand Fitness .
Company Overview
Founded in 2010, Grand Fitness Partners is a leading Planet Fitness Franchisee, owning and operating 82+ locations. We strive to achieve Planet Fitness’ mission to enhance people’s lives by providing a high-quality fitness experience in a welcoming, non-intimidating environment.
Job Type
Part‑time
Job Description Who You Are
All of our Team Members at Planet Fitness share one thing in common – a passion for our amazing brand and a desire to make our members feel welcome in our Judgement Free Zone®.
As a Front Desk Sales Associate, you will be responsible for:
Greet members and guests as they enter and exit the club; assisting them with any questions or concerns as they check in.
Help promote our Judgement Free Zone® by connecting with members on the club floor, offering assistance and showing support in their fitness journeys while upholding club policies.
Resolve member concerns and, when necessary, escalates them to a Manager.
Answer phones in a friendly manner and assist callers with their inquiries.
Perform membership related functions such as sign‑ups, contact/billing information updates, cancellations, collecting unpaid balances, and transferring memberships.
Perform prospective member calls and tours; assessing their membership needs.
Execute retail transactions with accuracy and drive sales goals.
Regular, consistent cleaning and sanitizing of all exercise equipment and Black Card spa amenities, including communal spaces and your assigned area.
Ensure restrooms are clean, sanitized, stocked and clutter‑free by following the routine cleaning schedule.
Frequently perform a comprehensive walk of all club areas; quickly fix any safety/policy issues and address cleanliness concerns.
Promptly address maintenance and facility concerns such as broken or missing equipment (e.g., dispensers, leaky faucets, fixtures, etc.).
Requirements
6–12 months of experience in a customer service environment is preferred.
Must be 18 years of age.
Willing to become CPR/AED Certified (training will be provided by Planet Fitness).
Basic computer proficiency.
Ability to lift up to 50 pounds.
Ability to walk and stand for prolonged periods of time.Ability to continuously talk in person or on the phone during the shift.
Will occasionally encounter cleaning chemicals during the shift.
Background: This role is subject to successful completion of a background check after offer acceptance. All background screens will be conducted in compliance with applicable federal, state and local laws.
Benefits
On‑Demand Pay
Medical, Dental and Vision insurance (full‑time employees only)
Employee perks and discount program
Free Black Card Membership
401(k) Plan Savings plan
Pay Rate $16.50 per hour
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Front Desk
role at
Grand Fitness .
Company Overview
Founded in 2010, Grand Fitness Partners is a leading Planet Fitness Franchisee, owning and operating 82+ locations. We strive to achieve Planet Fitness’ mission to enhance people’s lives by providing a high-quality fitness experience in a welcoming, non-intimidating environment.
Job Type
Part‑time
Job Description Who You Are
All of our Team Members at Planet Fitness share one thing in common – a passion for our amazing brand and a desire to make our members feel welcome in our Judgement Free Zone®.
As a Front Desk Sales Associate, you will be responsible for:
Greet members and guests as they enter and exit the club; assisting them with any questions or concerns as they check in.
Help promote our Judgement Free Zone® by connecting with members on the club floor, offering assistance and showing support in their fitness journeys while upholding club policies.
Resolve member concerns and, when necessary, escalates them to a Manager.
Answer phones in a friendly manner and assist callers with their inquiries.
Perform membership related functions such as sign‑ups, contact/billing information updates, cancellations, collecting unpaid balances, and transferring memberships.
Perform prospective member calls and tours; assessing their membership needs.
Execute retail transactions with accuracy and drive sales goals.
Regular, consistent cleaning and sanitizing of all exercise equipment and Black Card spa amenities, including communal spaces and your assigned area.
Ensure restrooms are clean, sanitized, stocked and clutter‑free by following the routine cleaning schedule.
Frequently perform a comprehensive walk of all club areas; quickly fix any safety/policy issues and address cleanliness concerns.
Promptly address maintenance and facility concerns such as broken or missing equipment (e.g., dispensers, leaky faucets, fixtures, etc.).
Requirements
6–12 months of experience in a customer service environment is preferred.
Must be 18 years of age.
Willing to become CPR/AED Certified (training will be provided by Planet Fitness).
Basic computer proficiency.
Ability to lift up to 50 pounds.
Ability to walk and stand for prolonged periods of time.Ability to continuously talk in person or on the phone during the shift.
Will occasionally encounter cleaning chemicals during the shift.
Background: This role is subject to successful completion of a background check after offer acceptance. All background screens will be conducted in compliance with applicable federal, state and local laws.
Benefits
On‑Demand Pay
Medical, Dental and Vision insurance (full‑time employees only)
Employee perks and discount program
Free Black Card Membership
401(k) Plan Savings plan
Pay Rate $16.50 per hour
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