Progress Residential®
Progress Residential® is the largest provider of high‑quality, single‑family rental homes in the United States. With more than 90,000 homes across some of the fastest‑growing markets, our residents appreciate the flexibility, freedom, and convenience of living in a single‑family home without the obligations of home ownership.
We are growing quickly and we are looking for not‑so‑typical talent to join our team. Progress Residential is committed to making the home‑rental process easy and enjoyable by empowering our team members and investing in innovative systems and technology.
Service Technician III – HVAC The Service Technician III – HVAC is a key associate in providing an outstanding customer experience while providing cost and expense controls. The Service Technician III – HVAC works on the Property Management team to inspect, troubleshoot and repair HVAC systems in our single‑family homes. Additional residential maintenance and repairs are required as needed.
Essential Functions
Ability to quickly assess situations and determine the appropriate steps for resolving service requests while providing outstanding customer service.
Perform scheduled and unscheduled/emergency preventative maintenance, inspections, and service requests including replacement and modifications of equipment or systems as needed, involving daily tasks such as:
Electrical, plumbing and HVAC systems
Appliances
Water irrigation systems
Stairs, gates, fences, patios, railings
Tile, carpet, and flooring
Roofing, gutters, fasteners
Interior/exterior lights and ceiling fans
Fireplaces and gas fixtures
Shutters, doors, cabinets, windows, sliding glass doors and locks
Leaks
Drywall and painting
Pool areas, tile, hot tub/spa, pool furniture
Other service areas as required.
Diagnose and troubleshoot advanced issues, then repair or replace defective equipment, components, or wiring on HVAC equipment.
Report all major repairs or replacements prior to any expenditure of funds.
Maintain awareness of property condition and take immediate steps to correct any unsafe condition.
Conduct all business in accordance with company policies, procedures and all state and federal regulations (including Lead‑Based Paint, ADA, Fair Housing, HAZCOM OSHA, etc.).
Ensure all workplace safety standards and practices are upheld.
Complete service requests in a professional, timely manner.
Maintain regular attendance and excellent punctuality.
Perform all other duties assigned.
Qualifications
High school diploma or equivalent required.
Minimum five years of general service and maintenance experience (painting, plumbing, carpentry, electrical, drywall repair, etc.).
Technical college or trade program with HVAC certification preferred.
EPA certification required.
Minimum five years of routine maintenance, cleaning, inspection and repair of warm‑air furnaces, air conditioners, duct distribution systems, water heaters, and related piping and electrical.
Experience repairing all makes and models of residential appliances in customers’ homes preferred.
Ability to maintain, inspect, diagnose and troubleshoot advanced issues and replace defective equipment or components on standard household appliances preferred.
Ability to install all makes and models of residential appliances preferred.
Must have own basic tools required for ongoing service in a residential environment.
Reliable transportation daily that can safely transport required materials (ladders, hot water heaters, appliances, etc.).
Valid driver’s license in the working state.
Availability for on‑call service, weekends and evenings as needed.
Previous experience in the single‑family or multi‑family rental industry preferred.
Ability to work and cope well under pressure, meeting multiple and sometimes competing deadlines.
Ability to interact with residents, vendors/contractors tactfully and professionally.
Strong organizational, communication and people skills.
Typical physical demands: sitting and standing for several hours, climbing stairs, lifting 50 lbs with ease.
Knowledge of all pertinent laws and EPA and OSHA regulations.
Working knowledge of Microsoft Office and proficiency with a handheld computer (smartphone, iPad preferred).
Honest, ethical and handles confidential matters with integrity.
What You Can Expect From Us
In addition to outstanding training, we host quarterly summits and town hall meetings to encourage growth, knowledge sharing and a good time.
Competitive compensation, including a performance‑based bonus.
A generous benefits package: comprehensive health care coverage for you and your family, parental leave, paid time off, 401(k) match, 10 paid holidays and more.
This summary is not an all‑inclusive description of job duties. Other duties and responsibilities may also be assigned by the incumbent’s supervisor at any time based upon company need.
Progress Residential® is a proud Equal Opportunity employer, m/f/d/v.
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We are growing quickly and we are looking for not‑so‑typical talent to join our team. Progress Residential is committed to making the home‑rental process easy and enjoyable by empowering our team members and investing in innovative systems and technology.
Service Technician III – HVAC The Service Technician III – HVAC is a key associate in providing an outstanding customer experience while providing cost and expense controls. The Service Technician III – HVAC works on the Property Management team to inspect, troubleshoot and repair HVAC systems in our single‑family homes. Additional residential maintenance and repairs are required as needed.
Essential Functions
Ability to quickly assess situations and determine the appropriate steps for resolving service requests while providing outstanding customer service.
Perform scheduled and unscheduled/emergency preventative maintenance, inspections, and service requests including replacement and modifications of equipment or systems as needed, involving daily tasks such as:
Electrical, plumbing and HVAC systems
Appliances
Water irrigation systems
Stairs, gates, fences, patios, railings
Tile, carpet, and flooring
Roofing, gutters, fasteners
Interior/exterior lights and ceiling fans
Fireplaces and gas fixtures
Shutters, doors, cabinets, windows, sliding glass doors and locks
Leaks
Drywall and painting
Pool areas, tile, hot tub/spa, pool furniture
Other service areas as required.
Diagnose and troubleshoot advanced issues, then repair or replace defective equipment, components, or wiring on HVAC equipment.
Report all major repairs or replacements prior to any expenditure of funds.
Maintain awareness of property condition and take immediate steps to correct any unsafe condition.
Conduct all business in accordance with company policies, procedures and all state and federal regulations (including Lead‑Based Paint, ADA, Fair Housing, HAZCOM OSHA, etc.).
Ensure all workplace safety standards and practices are upheld.
Complete service requests in a professional, timely manner.
Maintain regular attendance and excellent punctuality.
Perform all other duties assigned.
Qualifications
High school diploma or equivalent required.
Minimum five years of general service and maintenance experience (painting, plumbing, carpentry, electrical, drywall repair, etc.).
Technical college or trade program with HVAC certification preferred.
EPA certification required.
Minimum five years of routine maintenance, cleaning, inspection and repair of warm‑air furnaces, air conditioners, duct distribution systems, water heaters, and related piping and electrical.
Experience repairing all makes and models of residential appliances in customers’ homes preferred.
Ability to maintain, inspect, diagnose and troubleshoot advanced issues and replace defective equipment or components on standard household appliances preferred.
Ability to install all makes and models of residential appliances preferred.
Must have own basic tools required for ongoing service in a residential environment.
Reliable transportation daily that can safely transport required materials (ladders, hot water heaters, appliances, etc.).
Valid driver’s license in the working state.
Availability for on‑call service, weekends and evenings as needed.
Previous experience in the single‑family or multi‑family rental industry preferred.
Ability to work and cope well under pressure, meeting multiple and sometimes competing deadlines.
Ability to interact with residents, vendors/contractors tactfully and professionally.
Strong organizational, communication and people skills.
Typical physical demands: sitting and standing for several hours, climbing stairs, lifting 50 lbs with ease.
Knowledge of all pertinent laws and EPA and OSHA regulations.
Working knowledge of Microsoft Office and proficiency with a handheld computer (smartphone, iPad preferred).
Honest, ethical and handles confidential matters with integrity.
What You Can Expect From Us
In addition to outstanding training, we host quarterly summits and town hall meetings to encourage growth, knowledge sharing and a good time.
Competitive compensation, including a performance‑based bonus.
A generous benefits package: comprehensive health care coverage for you and your family, parental leave, paid time off, 401(k) match, 10 paid holidays and more.
This summary is not an all‑inclusive description of job duties. Other duties and responsibilities may also be assigned by the incumbent’s supervisor at any time based upon company need.
Progress Residential® is a proud Equal Opportunity employer, m/f/d/v.
#J-18808-Ljbffr