MNsure
Customer Service Specialist Intermediate
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Customer Service Specialist Intermediate
role at
MNsure .
Working Title and Job Details Working Title:
Customer Service Specialist Intermediate Job Class:
Customer Service Specialist, Intermediate Agency:
MNsure Job ID:
89831 Location:
St. Paul Telework Eligible:
Yes Full/Part Time:
Full-Time Regular/Temporary:
Temporary Who May Apply:
Open to all qualified job seekers Date Posted:
10/24/2025 Closing Date:
10/30/2025 Work Shift:
Day Shift Work Hours:
7:45am - 4:15pm Days of Work:
Monday - Friday Travel Required:
No Salary Range:
$20.76 - $27.53 hourly; $43,346 - $57,482 annually Classified Status:
Classified Bargaining Unit/Union:
206 - Clerical/AFSCME End Date:
01/31/2026 FLSA Status:
Nonexempt Designated in Connect 700 Program for Applicants with Disabilities:
No
About MNsure MNsure is Minnesota's official health insurance marketplace created through the Patient Protection and Affordable Care Act. MNsure is where individuals and families can shop, compare, and choose health coverage that meets their needs and is the only place Minnesotans can access financial help to lower costs.
Telework Option There is potential for the incumbent to telework within the state of Minnesota. Telework workers must have reliable internet speeds of at least 25 Mbps download and 10 Mbps upload and a suitable working environment.
Position Overview This position will provide the initial contact for callers to the MNsure Contact Center, assist consumers with application and enrollment, navigate the online portal, and maintain accurate consumer records. Work is high-volume, deadline-oriented, and focused on quality.
Responsibilities
Serve as the initial contact for MNsure callers and provide information on application, eligibility, and enrollment.
Provide general office support for contact center operations.
Manage outgoing and incoming correspondence, ensuring accurate consumer records.
Support call‑out campaigns and special projects as required.
Complete special assignments directed by the supervisor or lead worker.
Minimum Qualifications
One (1) year of customer service experience within the last three (3) years.
Ability to comprehend and explain policies and procedures accurately.
Competence in computer usage, including Microsoft Office Suite (Teams, Outlook, Excel, Word).
Basic arithmetic skills for income data.
Data entry proficiency. Strong verbal and written communication in English.
Ability to work in a high-volume, deadline‑oriented, accuracy‑focused environment.
Strong customer service skills and effective oral and written communication.
Ability to multi‑task, work independently and as part of a team with a record of regular attendance.
Preferred Qualifications
One (1) year contact center experience, preferably in health care or insurance.
Knowledge of HIPAA and Data Privacy.
Additional Requirements Reference checks and a criminal background check will be conducted prior to appointment.
How to Apply Select “Apply for Job” at the top of this page. For application questions, contact the Careers Help Desk at 651-259-3637 or email careers@state.mn.us. For this position, contact Michelle Salter at michelle.salter@state.mn.us.
Equal Opportunity Employer Minnesota state agencies are equal opportunity, affirmative action, and veteran-friendly employers. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, national origin, sex, gender identity, marital status, familial status, age, sexual orientation, disability status, veteran status, or other protected characteristics.
Disability Accommodations Minnesota state agencies make reasonable accommodations for employees and applicants with disabilities. Contact the Careers Help Desk at 651-259-3637 or email careers@state.mn.us for support.
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Customer Service Specialist Intermediate
role at
MNsure .
Working Title and Job Details Working Title:
Customer Service Specialist Intermediate Job Class:
Customer Service Specialist, Intermediate Agency:
MNsure Job ID:
89831 Location:
St. Paul Telework Eligible:
Yes Full/Part Time:
Full-Time Regular/Temporary:
Temporary Who May Apply:
Open to all qualified job seekers Date Posted:
10/24/2025 Closing Date:
10/30/2025 Work Shift:
Day Shift Work Hours:
7:45am - 4:15pm Days of Work:
Monday - Friday Travel Required:
No Salary Range:
$20.76 - $27.53 hourly; $43,346 - $57,482 annually Classified Status:
Classified Bargaining Unit/Union:
206 - Clerical/AFSCME End Date:
01/31/2026 FLSA Status:
Nonexempt Designated in Connect 700 Program for Applicants with Disabilities:
No
About MNsure MNsure is Minnesota's official health insurance marketplace created through the Patient Protection and Affordable Care Act. MNsure is where individuals and families can shop, compare, and choose health coverage that meets their needs and is the only place Minnesotans can access financial help to lower costs.
Telework Option There is potential for the incumbent to telework within the state of Minnesota. Telework workers must have reliable internet speeds of at least 25 Mbps download and 10 Mbps upload and a suitable working environment.
Position Overview This position will provide the initial contact for callers to the MNsure Contact Center, assist consumers with application and enrollment, navigate the online portal, and maintain accurate consumer records. Work is high-volume, deadline-oriented, and focused on quality.
Responsibilities
Serve as the initial contact for MNsure callers and provide information on application, eligibility, and enrollment.
Provide general office support for contact center operations.
Manage outgoing and incoming correspondence, ensuring accurate consumer records.
Support call‑out campaigns and special projects as required.
Complete special assignments directed by the supervisor or lead worker.
Minimum Qualifications
One (1) year of customer service experience within the last three (3) years.
Ability to comprehend and explain policies and procedures accurately.
Competence in computer usage, including Microsoft Office Suite (Teams, Outlook, Excel, Word).
Basic arithmetic skills for income data.
Data entry proficiency. Strong verbal and written communication in English.
Ability to work in a high-volume, deadline‑oriented, accuracy‑focused environment.
Strong customer service skills and effective oral and written communication.
Ability to multi‑task, work independently and as part of a team with a record of regular attendance.
Preferred Qualifications
One (1) year contact center experience, preferably in health care or insurance.
Knowledge of HIPAA and Data Privacy.
Additional Requirements Reference checks and a criminal background check will be conducted prior to appointment.
How to Apply Select “Apply for Job” at the top of this page. For application questions, contact the Careers Help Desk at 651-259-3637 or email careers@state.mn.us. For this position, contact Michelle Salter at michelle.salter@state.mn.us.
Equal Opportunity Employer Minnesota state agencies are equal opportunity, affirmative action, and veteran-friendly employers. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, national origin, sex, gender identity, marital status, familial status, age, sexual orientation, disability status, veteran status, or other protected characteristics.
Disability Accommodations Minnesota state agencies make reasonable accommodations for employees and applicants with disabilities. Contact the Careers Help Desk at 651-259-3637 or email careers@state.mn.us for support.
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