Mecklenburg County
Case Coordinator - EASE / CSS
Mecklenburg County, Charlotte, North Carolina, United States, 28245
Follow Your Calling, Find Your Career!!
Please apply by: Thursday, August 7th, 2025
Salary Range:
$41,600.00 to $48,958.00 per year. This is an exempt (salaried) position. Pay rates are based on education, skill, experience level and internal equity. Internal equity considerations include an assessment of the applicant’s salary history and qualifications in comparison to the market rate and requirements for the job. At Mecklenburg County, you’ll have the chance to build a career as unique as you are with support, inclusive culture, and technology to become the best version of you. We’re counting on YOUR unique voice and perspective to help Mecklenburg County become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. Community Support Services (CSS) transforms lives and community by supporting veterans, ending homelessness, treating substance use, and preventing and intervening in community and domestic violence. As a department in Mecklenburg County’s Health and Human Services Agency, CSS maximizes community partnerships and collaborative opportunities to improve access to services and advocate for the needs of special populations.
Position Specific Information Limited grant funded position through September 2027 as part of the EASE program. Enhancing wellness through Affirming Services and Education (EASE) is a program providing substance use and mental health treatment for clients in the LGBTQIA+ community, MSM (Men having Sex with Men) population, HIV individuals and those individuals at high-risk for HIV.
The selected candidate will provide case management services and link clients to community resources and work with a team to assist clients in achieving mental, physical, and emotional mental health and wellness.
Monday – Friday, 8 AM to 5 PM, with flexibility as needed to include occasional weekends.
Full time in office / on-site position located on Billingsley Road in Charlotte, NC 28211.
Position Summary Responsible for providing professional level case management or case coordination services for various populations. This position, under general supervision, will participate in treatment planning and the creation and implementation of a person-centered plan.
Essential Functions Review cases and provide supporting documentation regarding clients receiving financial assistance Interview and screen potential clients; review mental health and/or substance abuse history; conduct case consultations with applicable individuals; coordinate discharge planning Evaluate consumers immediate circumstances, including environmental situations, availability of services/support and develop service plans Prepare a variety of reports and documents related to client services, progress, and/or other related consumer issues and ensure all documentation adheres to State policies and procedures Foster inter-agency collaborations and research additional services or programs available to clients Develop Individualized Service Plans to address concerns, needs and priorities Arrange, link and integrate services with families to meet needs Maintain compliance with procedural safeguards including client confidentiality and parental rights Enter and maintain progress notes and clinical services in computerized chart and conduct chart reviews Monitor client(s) progress on a regular basis via home/community visits, or phone contacts Assist clients in resolving concerns related to community resources, issues involving treatment or rehabilitation, and various living problems in home, work, or social environments; provides support as consumer copes with negative consequences of specific mental health issues May be required to staff shelters in the event of a disaster
Minimum Qualifications Experience:Minimum of two years in an applied setting such as substance use, mental health, developmental disabilities or other health conditions.
Education:Bachelor's degree in a human services related field.
Combination of relevant education and relevant experience accepted: Yes
Licenses and Certifications: Requires a valid North Carolina or South Carolina Driver's License Requires County Driving Privileges Annual Motor Vehicle Record (MVR) check required
Preferred Qualifications Experience performing case management duties with at risk populations.
Previous experience working with individuals 18-35 years of age, who identify with the LGBTQIA+community and may be experiencing mental health and/or substance use issues.
Knowledge, Skills and Abilities Knowledge of Typical and atypical child development Common early intervention strategies Testing procedures and materials, how to administer them, and how to score and interpret the results Typical effect/consequences of common diagnoses Multidisciplinary approach to child assessment and treatment How to integrate child and family needs into family service plan Culturally relevant services in consumer’s home environment and in a wide variety of settings Applicable local, state and federal policies, procedures and mandates Developmental, behavioral health and health issues
Skills Providing customer service Coordinating professional and support services in various programs Developing service plans Using a computer and related software applications Applying and interpreting applicable laws, rules, regulations, policies, and procedures Preparing a variety of reports and documentation Assessing consumer needs, concerns, priorities and progress
Abilities Building Trust: Interacting with others in a way that instills confidence in one’s intentions and those of the organization Care Management: Having the knowledge and skills to link, coordinate, and monitor supports and services Collaboration: Working effectively and cooperatively with others; establishing and maintaining good working relationships Communication: Clearly conveying information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message Engagement Readiness: Demonstrating a willingness to commit to one's work and to invest one's time, talent, and best efforts in accomplishing organizational goals Managing Work: Effectively managing one's time and resources to ensure that work is completed efficiently Planning and Organizing: Establishing courses of action for self and others to ensure that work is completed efficiently Safety Intervention: Having knowledge of conditions that affect patient, self, and/or employee safety under normal conditions and conditions that occur in crisis situations; skilled in identifying conditions that might cause health or safety hazards and takes action to remove such hazards; understands all aspects of providing a safe environment for patient, self, and/or others in crisis
Computer Skills Proficient in various computer applications including Microsoft Office Suite
Work Environment Works in an office setting with moderate noise
Reasonable Accommodations Statement To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.
Disclaimer Statement This is not intended to be an all-inclusive list of job-related responsibilities, duties, skills, requirements or working conditions. Other duties may be assigned based on business need and the supervisor’s request. Mecklenburg County reserves the right to revise the job description at any time. Designated positions may be required to assist in emergency and/or disaster situations.
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$41,600.00 to $48,958.00 per year. This is an exempt (salaried) position. Pay rates are based on education, skill, experience level and internal equity. Internal equity considerations include an assessment of the applicant’s salary history and qualifications in comparison to the market rate and requirements for the job. At Mecklenburg County, you’ll have the chance to build a career as unique as you are with support, inclusive culture, and technology to become the best version of you. We’re counting on YOUR unique voice and perspective to help Mecklenburg County become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. Community Support Services (CSS) transforms lives and community by supporting veterans, ending homelessness, treating substance use, and preventing and intervening in community and domestic violence. As a department in Mecklenburg County’s Health and Human Services Agency, CSS maximizes community partnerships and collaborative opportunities to improve access to services and advocate for the needs of special populations.
Position Specific Information Limited grant funded position through September 2027 as part of the EASE program. Enhancing wellness through Affirming Services and Education (EASE) is a program providing substance use and mental health treatment for clients in the LGBTQIA+ community, MSM (Men having Sex with Men) population, HIV individuals and those individuals at high-risk for HIV.
The selected candidate will provide case management services and link clients to community resources and work with a team to assist clients in achieving mental, physical, and emotional mental health and wellness.
Monday – Friday, 8 AM to 5 PM, with flexibility as needed to include occasional weekends.
Full time in office / on-site position located on Billingsley Road in Charlotte, NC 28211.
Position Summary Responsible for providing professional level case management or case coordination services for various populations. This position, under general supervision, will participate in treatment planning and the creation and implementation of a person-centered plan.
Essential Functions Review cases and provide supporting documentation regarding clients receiving financial assistance Interview and screen potential clients; review mental health and/or substance abuse history; conduct case consultations with applicable individuals; coordinate discharge planning Evaluate consumers immediate circumstances, including environmental situations, availability of services/support and develop service plans Prepare a variety of reports and documents related to client services, progress, and/or other related consumer issues and ensure all documentation adheres to State policies and procedures Foster inter-agency collaborations and research additional services or programs available to clients Develop Individualized Service Plans to address concerns, needs and priorities Arrange, link and integrate services with families to meet needs Maintain compliance with procedural safeguards including client confidentiality and parental rights Enter and maintain progress notes and clinical services in computerized chart and conduct chart reviews Monitor client(s) progress on a regular basis via home/community visits, or phone contacts Assist clients in resolving concerns related to community resources, issues involving treatment or rehabilitation, and various living problems in home, work, or social environments; provides support as consumer copes with negative consequences of specific mental health issues May be required to staff shelters in the event of a disaster
Minimum Qualifications Experience:Minimum of two years in an applied setting such as substance use, mental health, developmental disabilities or other health conditions.
Education:Bachelor's degree in a human services related field.
Combination of relevant education and relevant experience accepted: Yes
Licenses and Certifications: Requires a valid North Carolina or South Carolina Driver's License Requires County Driving Privileges Annual Motor Vehicle Record (MVR) check required
Preferred Qualifications Experience performing case management duties with at risk populations.
Previous experience working with individuals 18-35 years of age, who identify with the LGBTQIA+community and may be experiencing mental health and/or substance use issues.
Knowledge, Skills and Abilities Knowledge of Typical and atypical child development Common early intervention strategies Testing procedures and materials, how to administer them, and how to score and interpret the results Typical effect/consequences of common diagnoses Multidisciplinary approach to child assessment and treatment How to integrate child and family needs into family service plan Culturally relevant services in consumer’s home environment and in a wide variety of settings Applicable local, state and federal policies, procedures and mandates Developmental, behavioral health and health issues
Skills Providing customer service Coordinating professional and support services in various programs Developing service plans Using a computer and related software applications Applying and interpreting applicable laws, rules, regulations, policies, and procedures Preparing a variety of reports and documentation Assessing consumer needs, concerns, priorities and progress
Abilities Building Trust: Interacting with others in a way that instills confidence in one’s intentions and those of the organization Care Management: Having the knowledge and skills to link, coordinate, and monitor supports and services Collaboration: Working effectively and cooperatively with others; establishing and maintaining good working relationships Communication: Clearly conveying information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message Engagement Readiness: Demonstrating a willingness to commit to one's work and to invest one's time, talent, and best efforts in accomplishing organizational goals Managing Work: Effectively managing one's time and resources to ensure that work is completed efficiently Planning and Organizing: Establishing courses of action for self and others to ensure that work is completed efficiently Safety Intervention: Having knowledge of conditions that affect patient, self, and/or employee safety under normal conditions and conditions that occur in crisis situations; skilled in identifying conditions that might cause health or safety hazards and takes action to remove such hazards; understands all aspects of providing a safe environment for patient, self, and/or others in crisis
Computer Skills Proficient in various computer applications including Microsoft Office Suite
Work Environment Works in an office setting with moderate noise
Reasonable Accommodations Statement To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.
Disclaimer Statement This is not intended to be an all-inclusive list of job-related responsibilities, duties, skills, requirements or working conditions. Other duties may be assigned based on business need and the supervisor’s request. Mecklenburg County reserves the right to revise the job description at any time. Designated positions may be required to assist in emergency and/or disaster situations.
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