Associated Bank
Customer Care Representative - Bilingual (English / Spanish)
Associated Bank, Janesville, Wisconsin, United States, 53546
Overview
Base pay range: $17.00/hr - $24.62/hr. This range is provided by Associated Bank. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. As a Customer Care Representative, you can look forward to: - Every Sunday off to spend time with family and friends - Eligibility for a $50 bonus for working Saturdays - Competitive language differential for bilingual English / Spanish speakers - Position may be eligible for an additional $1.00 per hour in compensation depending on hours worked - Onsite events and activities Responsibilities
Respond to customer’s telephone and e-mail inquiries. Respond in a professional and pleasant manner in all interactions. Utilize technical knowledge and troubleshooting skills to resolve complex customer inquiries. Provide quality service as a differentiator for our company to retain current customers and attract new business. Mentor and train new Customer Care representatives. Initiate opportunities to introduce Associated Bank products and services to existing and potential customers. Education
High School Required Experience
Less than 2 years in customer service, banking, retail, food service, insurance, telemarketing/sales required Benefits
Retirement savings including both 401(k) and Pension plans Paid time off to volunteer in your community Opportunities to connect with others through our diversity-focused Colleague Resource Groups Competitive salaries with professional development and advancement opportunities Bonuses and benefits including well-being programs and incentives, parental leave, employee stock purchase plan, military benefits, and more Personal banking, loan, investment and insurance benefits Compliance and Equal Opportunity
Associated Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors. We comply with applicable laws and policies, including Bank Secrecy Act requirements and E-Verify where applicable. If you need an accommodation at any time during the process, please contact leavesandaccommodations@associatedbank.com. Associated Banc-Corp participates in the E-Verify program. E-Verify notice is available in English or Spanish. Associated Bank is Pay Transparency compliant.
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Base pay range: $17.00/hr - $24.62/hr. This range is provided by Associated Bank. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. As a Customer Care Representative, you can look forward to: - Every Sunday off to spend time with family and friends - Eligibility for a $50 bonus for working Saturdays - Competitive language differential for bilingual English / Spanish speakers - Position may be eligible for an additional $1.00 per hour in compensation depending on hours worked - Onsite events and activities Responsibilities
Respond to customer’s telephone and e-mail inquiries. Respond in a professional and pleasant manner in all interactions. Utilize technical knowledge and troubleshooting skills to resolve complex customer inquiries. Provide quality service as a differentiator for our company to retain current customers and attract new business. Mentor and train new Customer Care representatives. Initiate opportunities to introduce Associated Bank products and services to existing and potential customers. Education
High School Required Experience
Less than 2 years in customer service, banking, retail, food service, insurance, telemarketing/sales required Benefits
Retirement savings including both 401(k) and Pension plans Paid time off to volunteer in your community Opportunities to connect with others through our diversity-focused Colleague Resource Groups Competitive salaries with professional development and advancement opportunities Bonuses and benefits including well-being programs and incentives, parental leave, employee stock purchase plan, military benefits, and more Personal banking, loan, investment and insurance benefits Compliance and Equal Opportunity
Associated Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors. We comply with applicable laws and policies, including Bank Secrecy Act requirements and E-Verify where applicable. If you need an accommodation at any time during the process, please contact leavesandaccommodations@associatedbank.com. Associated Banc-Corp participates in the E-Verify program. E-Verify notice is available in English or Spanish. Associated Bank is Pay Transparency compliant.
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