Jobs via Dice
Overview
Kforce has a client in Orlando, FL seeking a Deskside Supervisor responsible for the daily management of the Desk Side Operations support group that provides end user hardware support services to clinicians and associates. Supported technologies include desktop computers, laptops, printers, desktop peripherals, desktop software, and serve as back up for multimedia technologies including conference support. The position is in Orlando with direct reports located in Orlando, Jacksonville and Pensacola. This role reports to the Manager of the Desk Side team. Responsibilities
Provide supervision of daily Desk Side team activities including monitoring individual work queues, assigning work and providing status updates, prioritization of tasks and coordination of resources, learning, understanding, and enforcing policy, maintaining SOP (Standard Operating Procedures) and reliable method documents Ensure the daily work queue is efficiently managed to meet SLA, expected by dates, minimizing, and evaluating breached and pended tickets Monitor staff tasks and efficiency Manage lifecycle of IT hardware assets including laptops, desktops, monitors, peripherals, and mobile devices Requirements
Bachelor's degree required Minimum of 3-5 years of experience required Excellent team and interpersonal skills Exceptional customer and communication skills Excellent judgement and strong organizational skills Able to work with a minimum of supervision Notes
This job description includes typical compensation ranges and benefits information where provided by the employer. The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future. We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave. Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law. This job is not eligible for bonuses, incentives or commissions. Equal Opportunity
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status. By clicking ?Apply Today? you agree to receive calls, AI-generated calls, text messages or emails from Kforce and its affiliates, and service providers. Note that if you choose to communicate with Kforce via text messaging the frequency may vary, and message and data rates may apply. You will always have the right to cease communicating via text by using key words such as STOP.
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Kforce has a client in Orlando, FL seeking a Deskside Supervisor responsible for the daily management of the Desk Side Operations support group that provides end user hardware support services to clinicians and associates. Supported technologies include desktop computers, laptops, printers, desktop peripherals, desktop software, and serve as back up for multimedia technologies including conference support. The position is in Orlando with direct reports located in Orlando, Jacksonville and Pensacola. This role reports to the Manager of the Desk Side team. Responsibilities
Provide supervision of daily Desk Side team activities including monitoring individual work queues, assigning work and providing status updates, prioritization of tasks and coordination of resources, learning, understanding, and enforcing policy, maintaining SOP (Standard Operating Procedures) and reliable method documents Ensure the daily work queue is efficiently managed to meet SLA, expected by dates, minimizing, and evaluating breached and pended tickets Monitor staff tasks and efficiency Manage lifecycle of IT hardware assets including laptops, desktops, monitors, peripherals, and mobile devices Requirements
Bachelor's degree required Minimum of 3-5 years of experience required Excellent team and interpersonal skills Exceptional customer and communication skills Excellent judgement and strong organizational skills Able to work with a minimum of supervision Notes
This job description includes typical compensation ranges and benefits information where provided by the employer. The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future. We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave. Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law. This job is not eligible for bonuses, incentives or commissions. Equal Opportunity
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status. By clicking ?Apply Today? you agree to receive calls, AI-generated calls, text messages or emails from Kforce and its affiliates, and service providers. Note that if you choose to communicate with Kforce via text messaging the frequency may vary, and message and data rates may apply. You will always have the right to cease communicating via text by using key words such as STOP.
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