Sherwin-Williams
Overview
Store Customer Service Specialist at Sherwin-Williams. This role supports both wholesale and retail customers, helps determine needs, answers questions about products, and recommends the right solutions. The position requires maintaining high quality and visual standards in the store and contributing to sales goals. Base pay range
$16.00/hr - $16.00/hr Job Description
This position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer questions about Sherwin-Williams products, and recommend the right solutions. Customer Service Specialists promptly resolve customer concerns and ensure maximum client satisfaction while staying up-to-date with product features and the store’s quality and visual standards. They are tasked with achieving excellent customer service while consistently meeting the store’s sales goals. The individual selected for this role will be expected to work at Store #707607, located at: 11550 Legacy Dr, Ste 490 Frisco, TX 75033. Responsibilities
Ensure high levels of customer satisfaction through excellent sales service Assist customers in person and over the phone by determining needs and presenting appropriate products and services Build productive trust relationships with wholesale and retail customers Process sales transactions accurately and in accordance with policies and procedures Follow and achieve sales goals on a monthly, quarterly, and yearly basis Maintain precise work order files and records Pull appropriate products from the sales floor or warehouse Tint and mix products, as needed, to customer specifications Stock shelves and set up displays Clean store equipment Load/unload delivery trucks Assist in making deliveries, as needed Maintain in-stock and presentable condition in assigned areas Remain knowledgeable on products offered and discuss available options Comply with inventory control procedures Suggest ways to improve sales Qualifications
Minimum Requirements
Must be at least eighteen (18) years of age Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future Must have a valid, unrestricted Driver’s License Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation Preferred Qualifications
Have at least a High School diploma or GED Have at least one (1) year experience in delivery, retail, or customer service Have previous work experience selling paint and related products Have previous work experience operating tinting and mixing equipment Ability to read, write, comprehend, and communicate in more than one language Ability to read, write, comprehend, and communicate in Spanish About Us
At Sherwin-Williams, our purpose is to inspire and improve the world by coloring and protecting what matters. We offer world-class benefits designed for your health, well-being, learning, and growth. We are committed to an inclusive team and to our communities. What is the Process to get Started?
Step 1 – Online Application: Find the role on our Careers page: https://jobsearch.sherwin.com/ and set aside time to create your profile. Step 2 – Digital Interview: Qualified candidates will be invited to complete a digital video interview via HireVue. Complete within 7 days of invitation. Step 3 – In-Store Interview: Top candidates will meet with our Recruitment team in-store or at a relevant facility. Compensation decisions are based on the facts and circumstances of each case and may vary. The wage range reflects factors such as skills, experience, and location. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law. Sherwin-Williams is an Equal Employment Opportunity employer. All qualified candidates will receive consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status or any other consideration prohibited by law or contract. As a VEVRAA Federal Contractor, priority referral of Protected Veterans may be provided via state and local employment services.
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Store Customer Service Specialist at Sherwin-Williams. This role supports both wholesale and retail customers, helps determine needs, answers questions about products, and recommends the right solutions. The position requires maintaining high quality and visual standards in the store and contributing to sales goals. Base pay range
$16.00/hr - $16.00/hr Job Description
This position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer questions about Sherwin-Williams products, and recommend the right solutions. Customer Service Specialists promptly resolve customer concerns and ensure maximum client satisfaction while staying up-to-date with product features and the store’s quality and visual standards. They are tasked with achieving excellent customer service while consistently meeting the store’s sales goals. The individual selected for this role will be expected to work at Store #707607, located at: 11550 Legacy Dr, Ste 490 Frisco, TX 75033. Responsibilities
Ensure high levels of customer satisfaction through excellent sales service Assist customers in person and over the phone by determining needs and presenting appropriate products and services Build productive trust relationships with wholesale and retail customers Process sales transactions accurately and in accordance with policies and procedures Follow and achieve sales goals on a monthly, quarterly, and yearly basis Maintain precise work order files and records Pull appropriate products from the sales floor or warehouse Tint and mix products, as needed, to customer specifications Stock shelves and set up displays Clean store equipment Load/unload delivery trucks Assist in making deliveries, as needed Maintain in-stock and presentable condition in assigned areas Remain knowledgeable on products offered and discuss available options Comply with inventory control procedures Suggest ways to improve sales Qualifications
Minimum Requirements
Must be at least eighteen (18) years of age Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future Must have a valid, unrestricted Driver’s License Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation Preferred Qualifications
Have at least a High School diploma or GED Have at least one (1) year experience in delivery, retail, or customer service Have previous work experience selling paint and related products Have previous work experience operating tinting and mixing equipment Ability to read, write, comprehend, and communicate in more than one language Ability to read, write, comprehend, and communicate in Spanish About Us
At Sherwin-Williams, our purpose is to inspire and improve the world by coloring and protecting what matters. We offer world-class benefits designed for your health, well-being, learning, and growth. We are committed to an inclusive team and to our communities. What is the Process to get Started?
Step 1 – Online Application: Find the role on our Careers page: https://jobsearch.sherwin.com/ and set aside time to create your profile. Step 2 – Digital Interview: Qualified candidates will be invited to complete a digital video interview via HireVue. Complete within 7 days of invitation. Step 3 – In-Store Interview: Top candidates will meet with our Recruitment team in-store or at a relevant facility. Compensation decisions are based on the facts and circumstances of each case and may vary. The wage range reflects factors such as skills, experience, and location. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law. Sherwin-Williams is an Equal Employment Opportunity employer. All qualified candidates will receive consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status or any other consideration prohibited by law or contract. As a VEVRAA Federal Contractor, priority referral of Protected Veterans may be provided via state and local employment services.
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