Bioventus
Are you ready to work for a more active world?
At Bioventus, our business depends on developing our people. We invest in you and challenge you to be the best. We value our colleagues for their different perspectives and individual contributions, and our leaders listen. Our success rests on working together to achieve shared goals and rewards. Join a diverse team of global colleagues driven to help patients resume and enjoy active lives.
The Customer Service Supervisor role is responsible for day-to-day operational efficiency of the Customer Service Department supporting the Manager and acting as a liaison between the Customer Service Specialists and the Manager. The person in this role will lead a smaller subset of the overall team and be responsible for a sales area. This role includes, but is not limited to, coaching, training, routine meetings with Sales Leadership, tracking trends, reporting and providing data that can be used to improve the overall Customer Experience.
What you’ll be doing
Perform day-to-day Customer Service tasks such as order entry, order status, order problem resolution, complaint processing, returns process, etc.
Continually verifies the accuracy and timely processing of all data entered in the system.
Optimize operational Customer Service processes.
Translate Customer Service strategy and business initiatives to workable procedures and policies.
Ensure the team is up to date and informed about product, customer, and process information in real time, as changes occur.
Track and report efficiency and policy improvements that are needed, assist with action and implementation.
Act as a liaison between Customer Service and other Bioventus Business Units.
Investigate and respond to inquiries, escalating to Manager if additional resources are needed.
Report each period on a fixed set of Customer Service Key Performance Indicators.
Coach, train, and manage performance of direct reports to ensure KPI’s are being met consistently while being hyper focused on the overall Customer Experience.
Complete all personnel administrative tasks to include yearly evaluations, timesheets, etc.
Conduct 1:1’s and team meetings on a regular cadence.
Complete other tasks and duties as assigned.
What you’ll bring to the table
Bachelor’s degree or minimum of 2 years experience in a Customer Service role
Administrative and implementation skills.
Written and verbal communication skills.
Interpersonal skills with ability to interface with customers and direct reports.
Organizational skills
Previous People Management experience preferred.
Are you the top talent we are looking for? Apply now! Hit the “Apply” button to send us your resume and cover letter.
Bioventus is committed to fostering an inclusive and diverse community of employees with a strong sense of belonging. We believe we are bettered by all forms of diversity and take pride in working with top talent from every walk of life. In the spirit of inclusivity, qualified applicants will be considered without regard to age, ethnicity, disability, gender, veteran status, gender expression, gender identity, nationality, race, religion or sexual orientation. All individuals, regardless of personal characteristics, are encouraged to apply.
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At Bioventus, our business depends on developing our people. We invest in you and challenge you to be the best. We value our colleagues for their different perspectives and individual contributions, and our leaders listen. Our success rests on working together to achieve shared goals and rewards. Join a diverse team of global colleagues driven to help patients resume and enjoy active lives.
The Customer Service Supervisor role is responsible for day-to-day operational efficiency of the Customer Service Department supporting the Manager and acting as a liaison between the Customer Service Specialists and the Manager. The person in this role will lead a smaller subset of the overall team and be responsible for a sales area. This role includes, but is not limited to, coaching, training, routine meetings with Sales Leadership, tracking trends, reporting and providing data that can be used to improve the overall Customer Experience.
What you’ll be doing
Perform day-to-day Customer Service tasks such as order entry, order status, order problem resolution, complaint processing, returns process, etc.
Continually verifies the accuracy and timely processing of all data entered in the system.
Optimize operational Customer Service processes.
Translate Customer Service strategy and business initiatives to workable procedures and policies.
Ensure the team is up to date and informed about product, customer, and process information in real time, as changes occur.
Track and report efficiency and policy improvements that are needed, assist with action and implementation.
Act as a liaison between Customer Service and other Bioventus Business Units.
Investigate and respond to inquiries, escalating to Manager if additional resources are needed.
Report each period on a fixed set of Customer Service Key Performance Indicators.
Coach, train, and manage performance of direct reports to ensure KPI’s are being met consistently while being hyper focused on the overall Customer Experience.
Complete all personnel administrative tasks to include yearly evaluations, timesheets, etc.
Conduct 1:1’s and team meetings on a regular cadence.
Complete other tasks and duties as assigned.
What you’ll bring to the table
Bachelor’s degree or minimum of 2 years experience in a Customer Service role
Administrative and implementation skills.
Written and verbal communication skills.
Interpersonal skills with ability to interface with customers and direct reports.
Organizational skills
Previous People Management experience preferred.
Are you the top talent we are looking for? Apply now! Hit the “Apply” button to send us your resume and cover letter.
Bioventus is committed to fostering an inclusive and diverse community of employees with a strong sense of belonging. We believe we are bettered by all forms of diversity and take pride in working with top talent from every walk of life. In the spirit of inclusivity, qualified applicants will be considered without regard to age, ethnicity, disability, gender, veteran status, gender expression, gender identity, nationality, race, religion or sexual orientation. All individuals, regardless of personal characteristics, are encouraged to apply.
#J-18808-Ljbffr