Energy Jobline ZR
Field Service Advisor in Lakeville
Energy Jobline ZR, Lakeville, Minnesota, United States, 55044
Field Service Advisor
Location:
Lakeville, Minnesota
Company:
Interstate Power Systems
Pay Range:
$30.00-$35.00 DOE
Position Overview Interstate Power Systems is seeking a Field Service Advisor to join our Lakeville, Minnesota team. In this customer‑facing technical role, you will serve as the primary liaison between on‑site technicians, fleet customers, and our service operations. You will coordinate field repairs, provide parts and labor estimates, and ensure minimal downtime for critical power systems.
Key Responsibilities
Act as the first point of contact for field service inquiries from fleet managers, owner‑operators, and equipment operators.
Create detailed repair scopes, cost estimates, and work orders for field technicians.
Schedule and dispatch field service technicians while optimizing routes and technician workloads.
Coordinate parts procurement and delivery to job sites to minimize equipment downtime.
Conduct post‑repair follow‑ups and quality assurance checks with customers.
Maintain accurate service records, warranty documentation, and customer communication logs in Dealer Management Systems (e.g., CDK, Procede, Decisiv).
Identify upselling opportunities for preventive maintenance, extended warranties, and power system upgrades.
Qualifications
3+ years of experience in
heavy‑duty truck, trailer, or industrial generator service
(dealership, fleet, or field environment).
Strong mechanical aptitude with knowledge of
diesel engines, electrical systems, hydraulics, and power equipment .
Proven customer service skills with the ability to explain technical issues in clear, non‑technical terms.
Proficiency with service management software and Microsoft Office (Outlook, Excel).
Prior field service experience
with on‑site repairs of
Class 6–8 trucks, reefer trailers, or standby/emergency generators .
OEM certifications (e.g., Cummins, Detroit Diesel, Allison Transmission, Kohler, Generac, Carrier/Transport Refrigeration).
Experience in warranty administration and OEM portal systems.
ASE Medium/Heavy Truck or Power certifications.
Employee Benefits
Competitive Wages : Earn what you’re worth with a strong salary and commission structure.
Tuition Assistance : Support for educational and career growth.
Comprehensive Health Coverage : Health, dental, and vision plans starting the first day of the following month.
Paid Time Off (PTO) : Begins accruing on day one of full‑time employment.
Holidays : 6 holidays plus 2 floating holidays per year.
401(k) : Company matching to support your future.
Life Insurance : Long‑term and short‑term and life insurance provided.
Healthiest You : Virtual healthcare access paid by Interstate.
Pet Insurance : Coverage for your furry friends.
Employee Discounts : Available on products and services.
Employee Assistance Program : Free 24/7 access to guidance for life’s challenges.
Health and Well‑being Screening : Paid screenings for employees and their spouses.
Note : This job description is not exhaustive, and duties may evolve to meet business needs.
Interstate Companies is an Equal Opportunity Employer . We welcome all qualified candidates to apply by submitting a resume for consideration.
#J-18808-Ljbffr
Location:
Lakeville, Minnesota
Company:
Interstate Power Systems
Pay Range:
$30.00-$35.00 DOE
Position Overview Interstate Power Systems is seeking a Field Service Advisor to join our Lakeville, Minnesota team. In this customer‑facing technical role, you will serve as the primary liaison between on‑site technicians, fleet customers, and our service operations. You will coordinate field repairs, provide parts and labor estimates, and ensure minimal downtime for critical power systems.
Key Responsibilities
Act as the first point of contact for field service inquiries from fleet managers, owner‑operators, and equipment operators.
Create detailed repair scopes, cost estimates, and work orders for field technicians.
Schedule and dispatch field service technicians while optimizing routes and technician workloads.
Coordinate parts procurement and delivery to job sites to minimize equipment downtime.
Conduct post‑repair follow‑ups and quality assurance checks with customers.
Maintain accurate service records, warranty documentation, and customer communication logs in Dealer Management Systems (e.g., CDK, Procede, Decisiv).
Identify upselling opportunities for preventive maintenance, extended warranties, and power system upgrades.
Qualifications
3+ years of experience in
heavy‑duty truck, trailer, or industrial generator service
(dealership, fleet, or field environment).
Strong mechanical aptitude with knowledge of
diesel engines, electrical systems, hydraulics, and power equipment .
Proven customer service skills with the ability to explain technical issues in clear, non‑technical terms.
Proficiency with service management software and Microsoft Office (Outlook, Excel).
Prior field service experience
with on‑site repairs of
Class 6–8 trucks, reefer trailers, or standby/emergency generators .
OEM certifications (e.g., Cummins, Detroit Diesel, Allison Transmission, Kohler, Generac, Carrier/Transport Refrigeration).
Experience in warranty administration and OEM portal systems.
ASE Medium/Heavy Truck or Power certifications.
Employee Benefits
Competitive Wages : Earn what you’re worth with a strong salary and commission structure.
Tuition Assistance : Support for educational and career growth.
Comprehensive Health Coverage : Health, dental, and vision plans starting the first day of the following month.
Paid Time Off (PTO) : Begins accruing on day one of full‑time employment.
Holidays : 6 holidays plus 2 floating holidays per year.
401(k) : Company matching to support your future.
Life Insurance : Long‑term and short‑term and life insurance provided.
Healthiest You : Virtual healthcare access paid by Interstate.
Pet Insurance : Coverage for your furry friends.
Employee Discounts : Available on products and services.
Employee Assistance Program : Free 24/7 access to guidance for life’s challenges.
Health and Well‑being Screening : Paid screenings for employees and their spouses.
Note : This job description is not exhaustive, and duties may evolve to meet business needs.
Interstate Companies is an Equal Opportunity Employer . We welcome all qualified candidates to apply by submitting a resume for consideration.
#J-18808-Ljbffr