IHG Hotels & Resorts
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Front Office Duty Manager
role at
IHG Hotels & Resorts .
We’re looking for a proactive and experienced Front Office Duty Manager to oversee front office operations during assigned shifts. As part of the IHG family, you’ll ensure smooth guest services, handle escalated issues, and lead the front office team to deliver exceptional experiences that reflect IHG’s brand standards.
Key Responsibilities
Supervise all front office operations during your shift, including guest check‑in/out and concierge services.
Manage and resolve guest complaints and special requests promptly and professionally.
Lead, motivate, and support the front office team to deliver outstanding service.
Ensure compliance with IHG brand standards, policies, and procedures.
Monitor cash handling, billing processes, and audit procedures.
Coordinate with other departments to address guest needs and operational issues.
Prepare and review shift reports and communicate relevant information to management.
Assist with staff training and development.
Key Skills & Experience
Proven experience in front office operations and supervisory roles.
Strong leadership, communication, and problem‑solving skills.
Excellent customer service and conflict resolution abilities.
Familiarity with hotel property management systems (PMS).
Ability to work under pressure and manage multiple tasks.
Flexibility to work shifts, including nights, weekends, and holidays.
Education and Experience
Some college education and at least 3 years of guest service/hotel experience in a supervisory or management capacity.
Must have full knowledge of guest service practices and supervisory training or experience preferred.
Knowledge and Skills
Excellent communication skills for interacting with guests and employees.
Strong problem‑solving, reasoning, analytical, motivational, and training abilities.
Proficiency in math, reading, and writing for paperwork, budgeting, and reporting.
Must possess or be able to obtain a government‑issued driver’s license.
Must be able to work nights, weekends, holidays, and during inclement weather.
Excellent interpersonal skills to build relationships internally and externally.
Language
Fluent in English (speaking, listening, reading, and writing).
Other languages such as Chinese, Korean, and Japanese are preferred.
What We Offer At IHG, we care about our people and guests. Join us and be part of a global family dedicated to delivering True Hospitality for Good. In return we provide a competitive financial and benefits package that may include Health (medical, dental & vision) insurance, a 401(k) plan with company match, Paid Time Off, and Employee Discount. We’ll provide the training and development you need to succeed and progress into your next role.
IHG is an equal opportunity employer: Minorities/ Females/ Disabled/ Veterans.
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Front Office Duty Manager
role at
IHG Hotels & Resorts .
We’re looking for a proactive and experienced Front Office Duty Manager to oversee front office operations during assigned shifts. As part of the IHG family, you’ll ensure smooth guest services, handle escalated issues, and lead the front office team to deliver exceptional experiences that reflect IHG’s brand standards.
Key Responsibilities
Supervise all front office operations during your shift, including guest check‑in/out and concierge services.
Manage and resolve guest complaints and special requests promptly and professionally.
Lead, motivate, and support the front office team to deliver outstanding service.
Ensure compliance with IHG brand standards, policies, and procedures.
Monitor cash handling, billing processes, and audit procedures.
Coordinate with other departments to address guest needs and operational issues.
Prepare and review shift reports and communicate relevant information to management.
Assist with staff training and development.
Key Skills & Experience
Proven experience in front office operations and supervisory roles.
Strong leadership, communication, and problem‑solving skills.
Excellent customer service and conflict resolution abilities.
Familiarity with hotel property management systems (PMS).
Ability to work under pressure and manage multiple tasks.
Flexibility to work shifts, including nights, weekends, and holidays.
Education and Experience
Some college education and at least 3 years of guest service/hotel experience in a supervisory or management capacity.
Must have full knowledge of guest service practices and supervisory training or experience preferred.
Knowledge and Skills
Excellent communication skills for interacting with guests and employees.
Strong problem‑solving, reasoning, analytical, motivational, and training abilities.
Proficiency in math, reading, and writing for paperwork, budgeting, and reporting.
Must possess or be able to obtain a government‑issued driver’s license.
Must be able to work nights, weekends, holidays, and during inclement weather.
Excellent interpersonal skills to build relationships internally and externally.
Language
Fluent in English (speaking, listening, reading, and writing).
Other languages such as Chinese, Korean, and Japanese are preferred.
What We Offer At IHG, we care about our people and guests. Join us and be part of a global family dedicated to delivering True Hospitality for Good. In return we provide a competitive financial and benefits package that may include Health (medical, dental & vision) insurance, a 401(k) plan with company match, Paid Time Off, and Employee Discount. We’ll provide the training and development you need to succeed and progress into your next role.
IHG is an equal opportunity employer: Minorities/ Females/ Disabled/ Veterans.
#J-18808-Ljbffr