W3Global
Customer Service & Ecommerce Support Representative
Our client is a fast-growing online retailer in fragrances and cosmetics, seeking a detail-oriented and tech-savvy Customer Service & E-Commerce Support Representative to assist customers and manage online orders.
Key Responsibilities
Handle customer inquiries via phone and email regarding orders, shipping, and products.
Assist with placing orders, processing returns/refunds, and tracking shipments.
Maintain accurate CRM records (Zendesk preferred) and update product listings (descriptions, pricing, images).
Manage returned products and monitor competitor pricing.
Collaborate with internal teams to improve service and operations.
Perform other duties as assigned.
Schedule & Overtime
Overtime available at 1.5x hourly rate.
3–5 hours per week after hours or weekends; 7‑day schedule during peak holiday season.
Required Qualifications
6+ months of customer service experience (retail/ecommerce preferred).
Excellent communication, problem-solving, and organizational skills.
Comfortable using CRM systems (Zendesk preferred).
High school diploma or equivalent (degree preferred).
Preferred Qualifications
Experience in perfume, cosmetics, or related industries.
Multilingual abilities.
2+ years in social media/digital marketing, managing Instagram, Facebook, TikTok, Pinterest, or YouTube Shorts.
Skills in SEO, Google Analytics, Meta Ads Manager, Shopify/BigCommerce, and content creation (photo/video).
Compensation & Benefits
Competitive pay with overtime and seasonal incentives.
Opportunities for growth in a fast‑paced e-commerce environment.
Employee discounts on fragrances and cosmetics.
401(k) plan with employer match.
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Key Responsibilities
Handle customer inquiries via phone and email regarding orders, shipping, and products.
Assist with placing orders, processing returns/refunds, and tracking shipments.
Maintain accurate CRM records (Zendesk preferred) and update product listings (descriptions, pricing, images).
Manage returned products and monitor competitor pricing.
Collaborate with internal teams to improve service and operations.
Perform other duties as assigned.
Schedule & Overtime
Overtime available at 1.5x hourly rate.
3–5 hours per week after hours or weekends; 7‑day schedule during peak holiday season.
Required Qualifications
6+ months of customer service experience (retail/ecommerce preferred).
Excellent communication, problem-solving, and organizational skills.
Comfortable using CRM systems (Zendesk preferred).
High school diploma or equivalent (degree preferred).
Preferred Qualifications
Experience in perfume, cosmetics, or related industries.
Multilingual abilities.
2+ years in social media/digital marketing, managing Instagram, Facebook, TikTok, Pinterest, or YouTube Shorts.
Skills in SEO, Google Analytics, Meta Ads Manager, Shopify/BigCommerce, and content creation (photo/video).
Compensation & Benefits
Competitive pay with overtime and seasonal incentives.
Opportunities for growth in a fast‑paced e-commerce environment.
Employee discounts on fragrances and cosmetics.
401(k) plan with employer match.
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