Abnormal Security
Customer Success Manager, Digital
Abnormal Security, Myrtle Point, Oregon, United States, 97458
Overview
Employer Industry: Artificial Intelligence and Software Solutions Why Consider this Job Opportunity: Salary up to $112,000 Opportunity for bonuses and restricted stock units (RSUs) Comprehensive benefits package Strong potential for career advancement and growth within a rapidly evolving industry Collaborative and supportive work environment Engage with a high-volume customer portfolio, making a significant impact on customer success Responsibilities
Manage a portfolio of 500–600 customers through digital-first engagement strategies Design and deliver digital campaigns aligned with customer lifecycle stages Monitor customer health and usage data to identify risks and take proactive actions Deliver digital QBRs/EBRs and webinars to showcase ROI and strengthen engagement Partner with Renewal Managers on retention strategies for at-risk accounts Qualifications
2–4 years of experience in Customer Success, Account Management, or SaaS customer-facing roles Proven ability to drive adoption, retention, and growth through digital strategies Strong analytical skills with experience interpreting customer health and usage data Excellent written and verbal communication skills for both digital and live customer interactions Familiarity with CRM and customer success platforms (e.g., Salesforce, Gainsight, Totango) Preferred Qualifications
Experience in digital lifecycle management and scaling engagement through campaigns or automation Strong communicator, confident in digital and live formats (e.g., webinars, virtual QBRs) Comfortable articulating SaaS product features, benefits, and use cases to drive adoption Collaborative team player who partners effectively across Sales, Renewals, Product, and Support Ability to balance multiple priorities across a large portfolio while staying organized and outcome-focused #ArtificialIntelligence #CustomerSuccess #SaaS #CareerOpportunity #CompetitivePay
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Employer Industry: Artificial Intelligence and Software Solutions Why Consider this Job Opportunity: Salary up to $112,000 Opportunity for bonuses and restricted stock units (RSUs) Comprehensive benefits package Strong potential for career advancement and growth within a rapidly evolving industry Collaborative and supportive work environment Engage with a high-volume customer portfolio, making a significant impact on customer success Responsibilities
Manage a portfolio of 500–600 customers through digital-first engagement strategies Design and deliver digital campaigns aligned with customer lifecycle stages Monitor customer health and usage data to identify risks and take proactive actions Deliver digital QBRs/EBRs and webinars to showcase ROI and strengthen engagement Partner with Renewal Managers on retention strategies for at-risk accounts Qualifications
2–4 years of experience in Customer Success, Account Management, or SaaS customer-facing roles Proven ability to drive adoption, retention, and growth through digital strategies Strong analytical skills with experience interpreting customer health and usage data Excellent written and verbal communication skills for both digital and live customer interactions Familiarity with CRM and customer success platforms (e.g., Salesforce, Gainsight, Totango) Preferred Qualifications
Experience in digital lifecycle management and scaling engagement through campaigns or automation Strong communicator, confident in digital and live formats (e.g., webinars, virtual QBRs) Comfortable articulating SaaS product features, benefits, and use cases to drive adoption Collaborative team player who partners effectively across Sales, Renewals, Product, and Support Ability to balance multiple priorities across a large portfolio while staying organized and outcome-focused #ArtificialIntelligence #CustomerSuccess #SaaS #CareerOpportunity #CompetitivePay
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