Orkin
Join to apply for the
Customer Relations Specialist
role at
Orkin 4 days ago Be among the first 25 applicants Join to apply for the
Customer Relations Specialist
role at
Orkin Overview
.
As part of the Orkin team, you’ll be critical to helping our customers feel we’ve delivered on our promise. That means building on our reputation for top-notch service from the industry leader with more than 120 years of protecting homes and businesses. Overview
We Need Your Next-Level Service Mindset at the
Best in Pests
.
As part of the Orkin team, you’ll be critical to helping our customers feel we’ve delivered on our promise. That means building on our reputation for top-notch service from the industry leader with more than 120 years of protecting homes and businesses.
Our
Customer Service Specialist
position gives you an opportunity to help customers with your service mindset and your drive to be accountable to a team that’s counting on you. You’ll excel with organizational skills and commitment to accuracy in a fast-paced dynamic environment.
You’ll have
more than a job —you’ll have a
career with growth potential and benefits
that go beyond the basics. This includes full medical, dental and vision coverage for you and your family, competitive pay and a 401(k) program. Not to mention, you’ll receive
opportunities to volunteer and give back .
With Orkin’s award-winning training program, you’ll
receive all the tools you need to succeed . That means no industry experience required to start building your career. Plus, if there’s one thing we know at Orkin, it’s that pests keep coming back, and that makes our industry recession resistant.
Ready to start a career with staying power? Apply now!
Responsibilities
As a
Customer Service Specialist , you will be a Subject Matter Expert and play a pivotal role in ensuring every customer has an experience that’s the best in pests. You will field incoming requests, schedule service visits and maintain efficient routes that reduce drive time for Orkin Pros. Leading with empathy and a service mindset, you’ll keep integrity and excellence at the forefront as you coordinate service, resolve issues and support overall satisfaction to help your branch maintain and grow customers.
You will…
Answer incoming calls and make outbound calls to customers to schedule, confirm and follow up on service appointments. Proficiently navigate a Windows-based & Web-based system to track routes and optimize current and future schedules—don’t worry, we will train you! Apply expertise developed in training to schedule appointments for technicians to efficiently minimize drive time and/or distance as needed and recommend alternative routes when appropriate Use your sharp listening skills and probing questions to identify the customer’s concern and evaluate their needs Monitor, update and maintain customer database with accurate customer information including call details, disposition of calls, payments, and other results Reschedule unserviced accounts within 24 hours Participate in quality assurance processes, programs, and initiatives Safeguards customer’s privacy and other proprietary information
We Offer…
Competitive earnings starting at $18- $20 per hour Comprehensive benefits package including medical, dental, vision, maternity, & life Insurance 401(k) plan with company match, employee stock purchase plan Paid vacation, holidays, and sick leave Employee discounts, tuition reimbursement, dependent scholarship awards Industry leading, quality, comprehensive training program
Why Orkin?
You are interested in an opportunity with career potential in a reliable, recession-resistant industry You have a service-oriented mindset that leads you to build loyalty and trust with customers You hold yourself responsible to commitments You value being part of a team You want to keep learning, improving and developing as a leader You want to join a company that supports the community You want a career with a purpose at a mission-driven company that values Safety Professionalism Empathy Integrity Innovation
Qualifications
What do you need to be successful?
Previous experience in Customer Service or Sales preferred High School Diploma or equivalent required Excellent interpersonal and communication skills Basic computer skills in various software and web-based applications Proficient in Microsoft Office Strong attention to detail and follow through Demonstrated ability to prioritize tasks and manage time efficiently
What will my work environment be like?
Candidates must meet physical job requirements and safely perform the job duties with or without accommodations:
Must be comfortable sitting at a desk and working with a computer, keyboard, telephone, and other office equipment for extended periods of time Be able to regularly lift and/or move up to 25 pounds.
Orkin is an Equal Opportunity/Protected Veterans/Individuals with Disabilities Employer Seniority level
Seniority level Not Applicable Employment type
Employment type Temporary Job function
Job function Customer Service Industries Consumer Services Referrals increase your chances of interviewing at Orkin by 2x Get notified about new Customer Relations Specialist jobs in
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We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
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Customer Relations Specialist
role at
Orkin 4 days ago Be among the first 25 applicants Join to apply for the
Customer Relations Specialist
role at
Orkin Overview
.
As part of the Orkin team, you’ll be critical to helping our customers feel we’ve delivered on our promise. That means building on our reputation for top-notch service from the industry leader with more than 120 years of protecting homes and businesses. Overview
We Need Your Next-Level Service Mindset at the
Best in Pests
.
As part of the Orkin team, you’ll be critical to helping our customers feel we’ve delivered on our promise. That means building on our reputation for top-notch service from the industry leader with more than 120 years of protecting homes and businesses.
Our
Customer Service Specialist
position gives you an opportunity to help customers with your service mindset and your drive to be accountable to a team that’s counting on you. You’ll excel with organizational skills and commitment to accuracy in a fast-paced dynamic environment.
You’ll have
more than a job —you’ll have a
career with growth potential and benefits
that go beyond the basics. This includes full medical, dental and vision coverage for you and your family, competitive pay and a 401(k) program. Not to mention, you’ll receive
opportunities to volunteer and give back .
With Orkin’s award-winning training program, you’ll
receive all the tools you need to succeed . That means no industry experience required to start building your career. Plus, if there’s one thing we know at Orkin, it’s that pests keep coming back, and that makes our industry recession resistant.
Ready to start a career with staying power? Apply now!
Responsibilities
As a
Customer Service Specialist , you will be a Subject Matter Expert and play a pivotal role in ensuring every customer has an experience that’s the best in pests. You will field incoming requests, schedule service visits and maintain efficient routes that reduce drive time for Orkin Pros. Leading with empathy and a service mindset, you’ll keep integrity and excellence at the forefront as you coordinate service, resolve issues and support overall satisfaction to help your branch maintain and grow customers.
You will…
Answer incoming calls and make outbound calls to customers to schedule, confirm and follow up on service appointments. Proficiently navigate a Windows-based & Web-based system to track routes and optimize current and future schedules—don’t worry, we will train you! Apply expertise developed in training to schedule appointments for technicians to efficiently minimize drive time and/or distance as needed and recommend alternative routes when appropriate Use your sharp listening skills and probing questions to identify the customer’s concern and evaluate their needs Monitor, update and maintain customer database with accurate customer information including call details, disposition of calls, payments, and other results Reschedule unserviced accounts within 24 hours Participate in quality assurance processes, programs, and initiatives Safeguards customer’s privacy and other proprietary information
We Offer…
Competitive earnings starting at $18- $20 per hour Comprehensive benefits package including medical, dental, vision, maternity, & life Insurance 401(k) plan with company match, employee stock purchase plan Paid vacation, holidays, and sick leave Employee discounts, tuition reimbursement, dependent scholarship awards Industry leading, quality, comprehensive training program
Why Orkin?
You are interested in an opportunity with career potential in a reliable, recession-resistant industry You have a service-oriented mindset that leads you to build loyalty and trust with customers You hold yourself responsible to commitments You value being part of a team You want to keep learning, improving and developing as a leader You want to join a company that supports the community You want a career with a purpose at a mission-driven company that values Safety Professionalism Empathy Integrity Innovation
Qualifications
What do you need to be successful?
Previous experience in Customer Service or Sales preferred High School Diploma or equivalent required Excellent interpersonal and communication skills Basic computer skills in various software and web-based applications Proficient in Microsoft Office Strong attention to detail and follow through Demonstrated ability to prioritize tasks and manage time efficiently
What will my work environment be like?
Candidates must meet physical job requirements and safely perform the job duties with or without accommodations:
Must be comfortable sitting at a desk and working with a computer, keyboard, telephone, and other office equipment for extended periods of time Be able to regularly lift and/or move up to 25 pounds.
Orkin is an Equal Opportunity/Protected Veterans/Individuals with Disabilities Employer Seniority level
Seniority level Not Applicable Employment type
Employment type Temporary Job function
Job function Customer Service Industries Consumer Services Referrals increase your chances of interviewing at Orkin by 2x Get notified about new Customer Relations Specialist jobs in
Columbus, OH . Inbound Customer Service Agent-Bodewell (Remote)
Inbound Customer Service Agent – Consumer Relations (Remote)
Inbound Customer Service Agent - Consumer Relations (Remote)
Customer Relations Representative - State Farm Agent Team Member
Powell, OH $45,000.00-$65,000.00 6 months ago Customer Service Representative - State Farm Agent Team Member
Lewis Center, OH $40,000.00-$55,000.00 11 months ago Customer Service Representative - State Farm Agent Team Member
Grove City, OH $42,000.00-$75,000.00 1 year ago CUSTOMER SERVICE CONTACT CENTER REPRESENTATIVES
Customer Service Representative - State Farm Agent Team Member
Canal Winchester, OH $40,000.00-$50,000.00 9 months ago Customer Service Representative - Plato's Closet Westerville
Customer Service Representative - State Farm Agent Team Member
Canal Winchester, OH $35,000.00-$45,000.00 7 months ago Inbound Outbound Queue Associate - Fully Remote
Columbus, OH $59,000.00-$66,000.00 6 days ago Customer Service Representative - State Farm Agent Team Member
Columbus, OH $40,000.00-$60,000.00 3 months ago Reynoldsburg, OH $45,000.00-$55,000.00 2 weeks ago Columbus, OH $3,200.00-$5,000.00 1 month ago Call Center-Guest Recovery Representative
Customer Service Representative - Plato's Closet Reynoldsburg
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr