True Health
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Patient Service Representative
role at
True Health .
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Job Summary PSR is responsible for administering the patients’ check-in and checkout process.
Primary Functions
Provide prompt, courteous, and professional service to patients.
Answer patients’ questions within the scope of responsibilities.
Ensure and maintain an efficient flow of patients.
Enter, update, and ensure accuracy of patient demographics.
Interview patients for possible sliding-scale services eligibility.
Verify insurance coverage and eligibility dates in the system and collect applicable payments.
Post charges to patients’ accounts.
Scan and import demographic data and clinical documentation into patients’ charts.
Schedule appointments for patients as needed.
Education and Experience
High School Diploma or equivalent.
Preferred: 1 year of customer service experience.
Preferred: 1 year of medical experience.
Knowledge, Skills, and Abilities
Knowledge of ICD-10 and CPT Codes.
Computer literacy.
Effective communication skills and ability to work well independently and in a team environment.
Bilingual (Spanish / English) highly preferred.
Physical Requirements
Frequent exposure to fumes, airborne particles, moving mechanical parts, vibration, and extreme weather conditions.
Ability to walk and stand for long periods.
Ability to bend, kneel, stoop, crouch, crawl, and climb all day.
Ability to lift or move items over 50 pounds.
Seniority Level Entry level
Employment Type Full-time
Job Function
Health Care Provider
Industries
Hospitals and Health Care
Medical Practices
Non-profit Organizations
#J-18808-Ljbffr
Patient Service Representative
role at
True Health .
Get AI-powered advice on this job and more exclusive features.
Job Summary PSR is responsible for administering the patients’ check-in and checkout process.
Primary Functions
Provide prompt, courteous, and professional service to patients.
Answer patients’ questions within the scope of responsibilities.
Ensure and maintain an efficient flow of patients.
Enter, update, and ensure accuracy of patient demographics.
Interview patients for possible sliding-scale services eligibility.
Verify insurance coverage and eligibility dates in the system and collect applicable payments.
Post charges to patients’ accounts.
Scan and import demographic data and clinical documentation into patients’ charts.
Schedule appointments for patients as needed.
Education and Experience
High School Diploma or equivalent.
Preferred: 1 year of customer service experience.
Preferred: 1 year of medical experience.
Knowledge, Skills, and Abilities
Knowledge of ICD-10 and CPT Codes.
Computer literacy.
Effective communication skills and ability to work well independently and in a team environment.
Bilingual (Spanish / English) highly preferred.
Physical Requirements
Frequent exposure to fumes, airborne particles, moving mechanical parts, vibration, and extreme weather conditions.
Ability to walk and stand for long periods.
Ability to bend, kneel, stoop, crouch, crawl, and climb all day.
Ability to lift or move items over 50 pounds.
Seniority Level Entry level
Employment Type Full-time
Job Function
Health Care Provider
Industries
Hospitals and Health Care
Medical Practices
Non-profit Organizations
#J-18808-Ljbffr