PS
Overview
Operations Associate In Training - PS DFW
— VIP Guest Services As an Operations Associate VIP Guest Services, you will immerse yourself in the art of luxury hospitality and personalized service, facilitating an unparalleled experience for our esteemed guests from the moment their travel journey begins. This role requires escorting and driving on the airfield as well as working closely with our airline partners at the terminal gates. This role demands an intricate understanding of travel itineraries, encompassing flight details, ground transportation, and bespoke preferences, ensuring every expectation is not just met, but exquisitely exceeded.
Responsibilities & Expectations
Reservation Mastery: Work in a team setting to tailor and execute seamless luxury experiences for PS guests.
Warm Welcome: Receive guests with a personalized greeting at airport gates and/or upon arrival at PS, setting a tone of white glove service from the start.
Brand Representative: Engage airline partners with kindness and professionalism, always aiming to strengthen airline relationships.
Luggage Concierge: Seamlessly handle and process PS customer luggage in accordance with PS airline agreements. Must be able to lift and push up to 70 lbs.
Efficient Security/Immigration Assistance: Escort guests through PS’s on-site airport security before driving across the airfield to designated departure gates. Greet members off arriving international flights at the airport gate before driving across the airfield and escorting through on-site immigration.
Luxury Transportation: Operate luxury vehicles, including Full-Size Sedans, Full-Size SUVs, and premium 11-person passenger vehicles, safely and flawlessly on the Restricted Airfield.
Intensive Training: Complete an 8-week program dedicated to reservation mastery. Post-training, receive support from our onsite Control Room and leadership to deliver immaculate guest experiences.
Exquisite Service: Provide attentive, gracious, and personable service that reflects our commitment to luxury and excellence.
Dynamic Flexibility: Adapt to evolving needs of our high-profile environment, performing additional duties as required to ensure an unparalleled guest experience.
Requirements
Must pass a pre-employment background check including drug screening and TSA/CBP clearance.
Must be authorized to work in the United States.
Experience in customer service, airline and/or hospitality industry-related leadership role preferred.
Must be able to lift and push up to 100 lbs.
Driver's License in good standing, active for a minimum of 1 year.
Experience working with high-end clients in a luxury hospitality setting required.
Minimum education requirement of High school Diploma/GED.
PS is a 24-hour facility and requires fully open schedule availability and flexibility for all positions, including weekends, holidays, and early morning/late evening shifts.
Full-Time Employee Benefits
Medical, dental, vision, life insurance, long-term and short-term disability.
401K retirement plan with company matching.
Health and Dependent Care FSA and HSA with company matching.
Merit-based raises and bonuses.
12 PTO Days / 6 Paid Sick Days Prorated Annually.
Monthly Health & Wellness and Cell phone reimbursement.
Paid training.
Parental benefits 100% paid up to 6 weeks.
Friends & Family Discounted PS Use.
Tuition Reimbursement.
A great career path with promotion opportunities.
Other Overtime opportunities available. This is a full-time non-exempt role. PS is an equal-opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis. PS considers for employment qualified applicants with criminal histories consistent with applicable federal, state, and local law.
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Operations Associate In Training - PS DFW
— VIP Guest Services As an Operations Associate VIP Guest Services, you will immerse yourself in the art of luxury hospitality and personalized service, facilitating an unparalleled experience for our esteemed guests from the moment their travel journey begins. This role requires escorting and driving on the airfield as well as working closely with our airline partners at the terminal gates. This role demands an intricate understanding of travel itineraries, encompassing flight details, ground transportation, and bespoke preferences, ensuring every expectation is not just met, but exquisitely exceeded.
Responsibilities & Expectations
Reservation Mastery: Work in a team setting to tailor and execute seamless luxury experiences for PS guests.
Warm Welcome: Receive guests with a personalized greeting at airport gates and/or upon arrival at PS, setting a tone of white glove service from the start.
Brand Representative: Engage airline partners with kindness and professionalism, always aiming to strengthen airline relationships.
Luggage Concierge: Seamlessly handle and process PS customer luggage in accordance with PS airline agreements. Must be able to lift and push up to 70 lbs.
Efficient Security/Immigration Assistance: Escort guests through PS’s on-site airport security before driving across the airfield to designated departure gates. Greet members off arriving international flights at the airport gate before driving across the airfield and escorting through on-site immigration.
Luxury Transportation: Operate luxury vehicles, including Full-Size Sedans, Full-Size SUVs, and premium 11-person passenger vehicles, safely and flawlessly on the Restricted Airfield.
Intensive Training: Complete an 8-week program dedicated to reservation mastery. Post-training, receive support from our onsite Control Room and leadership to deliver immaculate guest experiences.
Exquisite Service: Provide attentive, gracious, and personable service that reflects our commitment to luxury and excellence.
Dynamic Flexibility: Adapt to evolving needs of our high-profile environment, performing additional duties as required to ensure an unparalleled guest experience.
Requirements
Must pass a pre-employment background check including drug screening and TSA/CBP clearance.
Must be authorized to work in the United States.
Experience in customer service, airline and/or hospitality industry-related leadership role preferred.
Must be able to lift and push up to 100 lbs.
Driver's License in good standing, active for a minimum of 1 year.
Experience working with high-end clients in a luxury hospitality setting required.
Minimum education requirement of High school Diploma/GED.
PS is a 24-hour facility and requires fully open schedule availability and flexibility for all positions, including weekends, holidays, and early morning/late evening shifts.
Full-Time Employee Benefits
Medical, dental, vision, life insurance, long-term and short-term disability.
401K retirement plan with company matching.
Health and Dependent Care FSA and HSA with company matching.
Merit-based raises and bonuses.
12 PTO Days / 6 Paid Sick Days Prorated Annually.
Monthly Health & Wellness and Cell phone reimbursement.
Paid training.
Parental benefits 100% paid up to 6 weeks.
Friends & Family Discounted PS Use.
Tuition Reimbursement.
A great career path with promotion opportunities.
Other Overtime opportunities available. This is a full-time non-exempt role. PS is an equal-opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis. PS considers for employment qualified applicants with criminal histories consistent with applicable federal, state, and local law.
#J-18808-Ljbffr